missing Arc Ultra Bluetooth pairing in app?

Hi @Gweezel 

Welcome to the Sonos Community!

You already have - thank you!

The Bluetooth pairing function within the app is only currently available with Arc Ultra, however, so it is possible that the app is mistakenly not showing you that particular User Interface object (because it shouldn’t show it with other speakers). Please force-close the Sonos app and reopen it - you may find that fixes the issue immediately.

If you have Pi-Hole on your network (if you (or the tech person in your home) don’t know what this is, you won’t have it), please disable it while opening the Sonos app - if that helps, please see my article Sonos & Pi-hole to see how to configure Pi-Hole to work with Sonos.

I hope this helps - please let me know in either case as if there is an issue with this feature, I’ll need some more details from you to move forward. Thanks.

Thanks for your response.  I tried force closing the app but it has made no difference.

Please let me know the details you need to go ahead with fleshing out the bug description

Hi @Gweezel 

Understood, and thanks for trying that step. In that case, could you please submit a support diagnostic from the affected controller and let me know here when you have done so?

Please also include a screenshot of the app showing that the expected Bluetooth item is not present (“+Pair New Device” should be visible in the Bluetooth section when you tap on the room name in Settings).

Thanks for your assistance.

Hi,

As requested I have submitted the Support Diagnostic and screenshots of the Bluetooth Settings UI and Diagnostic Submission Number below:

Moderator Note - Removed and recorded diagnostics number.

Hi @Gweezel 

Thank you - I have passed those along for examination. I’ll update you when I can.

Thanks! Looking forward to a progress update hopefully not too far in the future!

Hi!

Same issue here with both Arc Ultra and Era 100.

Looking forward for an update

Thanks