I had downloaded the new app and can no longer connect to my system. I have 4 devices in a single room, and all of the sudden the old app tells me to go to the new app. The new app can’t find my system even though all are on the same WiFi. The new app tells me to go to my IoS settings and enable local services, but it is already enabled and I can’t get any further into the app.
tried the chat customer service AI, got disconnected twice. Called and was 70 mins. Emailed them, they asked what the issue is and then their response was “If you need further assistance please call!” All they did was ask me what the problem was. And now it’s 90 minutes. They’re obviously overwhelmed with the issues on the new app.