Many times when I open or return to Libby, I am asked to reauthorize my account. Very annoying especially since the 8 digit number is erased if I switch app to verify. What gives with the constant reauthorization?
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Libby Constant request for Reauthorization
Best answer by Annazel S
Hi everyone. Upon checking the diagnostic report, I’m seeing that the result is a bit complex due to multiple errors that were detected by the system. I would recommend giving our support technicians a call to troubleshoot this in real-time and expedite the process. They’ll start by checking your system health and go from there, they have resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.
If you have any questions, feel free to reach out.
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Same issue. It now happens every couple hours. Reauthorize. And then it reboots to the beginning of the audio book. Beyond obnoxious. Makes me want to dump Sonos entirely. Can you guys try to get this fixed!
“This is happening to me every time I use libby on sonos. And to top it off, the audiobook will start over from the beginning every time, so I have to write down what chapter and time I end. Otherwise I'll spend ages trying to figure out where I left off.”
Yes, it would be nice if the Sonos version used the same book UI as the Libby app so one could keep track of book position. Libby app works fine, Sonos version sucks.
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