Hi All

Several posts have been removed due to being off-topic for this thread.

Please stick to the topic at hand, and if you have an issue with any posts here or anywhere else, please use the Report function in the Ellipsis (...) menu to the side of the post to let the moderators do the moderating.

Thank you.

the previous CEO stepped down over the app issues and it about time the current one did if still not resolving and dismissing all complaints. scrap app s2 and revert to previous until can do better. why are they flogging a dead horse!

What issues are you still having with the app? You’ve not said (and not posted about any issues since the app was replaced last May).

10 months ago, I did a post asking users to describe their networks in order to see if there was a common configuration that was causing issues. People seemed to think the idea that network/router settings was NOT an issue, but blamed the app for everything instead. 

Today though, it seems that network issues can be to blame for many users who still have connection and streaming issues. So, I wanted to start by sharing my network setup, in hopes that others will do the same. My hope is that users may spot problems with the setup of users with issues, and help to get them resolved. 

My believe is that one iPhone is no different from another iPhone in the way it communicates wirelessly. One Sonos speakers is no different from another Sonos speaker. The difference is in the network.

I do realize that many users have no in depth knowledge of networking, so again, this is simply an offer of helping each other to be able to enjoy their systems again.

My network setup:

ISP device: Calix 711GE ONT

Router/gateway: UniFi Dream Machine Pro

Main Switch: USW 24 PoE

Second switch: USW 8 Lite PoE

Third Switch: USW 8 Lite PoE

Access Point 1: U6 Pro

Access point 2 U6 InWall

4 VLANS, but my Sonos speakers are on my main VLAN that my phones and Macs are on.

5GHz and 2.4Ghz channels are combined (This my not make a difference since I have most speakers wired).

No VPNs, extenders, power lines or meshed APs

Here is my new Sonos setup:

Arc -  wired

Sub - connected to Arc

Era 100 x 2 for surrounds - Connected to Arc

Connect S15 for turntable - wireless

Five in kitchen - wired

One in dining room - wired

Amp for garage - wired

Play 5 Gen 2 — wireless

Connect S15 in basement connected to Onkyo AV receiver- wired

Services : SiriusXM, Amazon music, Apple Music, Pandora (planning to unsubscribe to a couple of these)

Local Library: Synology DS920+ with a shared folder

I did get rid of an older Play 5 and ZP80 to be completely on the new app:

iPhone 15 and 16 Pro, iPad, iMac 2012, MacBook Pro 2024

Please share if you intend to stay with Sonos and would like help fixing your issues.

Just checked in to see if there are still problems with the V2 app.  I went through all of the same issues that are being reported.  Sure enough one tech support guy suggested I buy newer models of my Connect, Move, Play 3 and Play 5.  Finally Sonos put the original V1 app back on the Google  Play Store.  After going through the tedious downgrade process last fall I have had zero problems. 

I'm running the same Eero pro 6 network with 62 devices connected. I don't know if newer Sonos devices are compatible with the V1 app (probably not).  I do recommend legacy users like me consider going back to the V1 app.  All of the original features are still there and they work.

The s1 app is very much widely recommended for earlier products. It is not compatible with later products or for a system that mixes the two. 

Thanks.  The fact that it works on systems where the V2 doesn't ought to tell Sonos something. They have more engineering to do.

My wife became far-too-often frustrated with failures connecting with and controlling our Five and Play:3. They just both would fail randomly from both Mac laptop and Android phone. And it’s not our LAN -- I’m a sysadmin with three decades experience. There was always some way to get the Sonos to recover, but having to reboot the Sonos systems, plus at one point unset and reset a Mac security setting back to just what it had been to get the Sonos devices to continue to recognize it, was too much of a busman’s holiday for me. 

So we’ve ditched Sonos for Denon products, which not only are entirely reliable so far, but should the Denon app at some point go similarly buggy, also work fine directly with Bluetooth. Happy wife, happy life.