Skip to main content
Answered

Iphone not connecting to sonos

R

Hi 

I have a problem logging onto Sonos from my iPhone - I get “something went wrong. Make sure your mobile device is connected to the internet and try again”. My iPhone is connected to the internet.

I can use my phone to play some of the free services such as radio, however when I try browsing Deezer i get the error “unable to browse music - there was a problem connecting to Deezer.

Other devices in our house are fine - they can operate Sonos as usual - the problem is specific to my app/phone (on the latest IOS and app has been deleted/reinstall). Please help!!

 

 

 

Best answer by controlav

Disable MS Defender, it is not compatible with Sonos at the moment.

View original
Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

5 replies

DGR1
Forum|alt.badge.img+6
  • DGR1
  • Chromatic Producer I
  • 106 replies
  • May 28, 2023

Random thought, but are you running a VPN on your iPhone and not the other devices?

R
1 person likes this
  • R
    Rossm82
R
  • Rossm82
  • Author
  • Contributor I
  • 2 replies
  • May 28, 2023

Literally just had that thought…yes I do have a vpn for work - will disable and see what happens. Thanks for the reply 

DGR1
1 person likes this
  • DGR1
    DGR1
controlav
Forum|alt.badge.img+23
  • controlav
  • Lead Maestro
  • 7602 replies
  • Answer
  • May 28, 2023

Disable MS Defender, it is not compatible with Sonos at the moment.

Author of the leading independent Sonos apps for Android, iOS, Windows and Xbox.
R
1 person likes this
  • R
    Rossm82
R
  • Rossm82
  • Author
  • Contributor I
  • 2 replies
  • May 30, 2023

Exactly that - the workaround is to disable defender while using Sonos. Thanks for your comments 

Airgetlam
  • Airgetlam
  • 42995 replies
  • May 30, 2023

I’d encourage you to complain to the folks at Defender, the more nudging they get, the more likely it is that they’ll fix the issue. 

Bruce
Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings