Answered

Iphone not connecting to sonos

  • 28 May 2023
  • 5 replies
  • 143 views
R

Hi 

I have a problem logging onto Sonos from my iPhone - I get “something went wrong. Make sure your mobile device is connected to the internet and try again”. My iPhone is connected to the internet.

I can use my phone to play some of the free services such as radio, however when I try browsing Deezer i get the error “unable to browse music - there was a problem connecting to Deezer.

Other devices in our house are fine - they can operate Sonos as usual - the problem is specific to my app/phone (on the latest IOS and app has been deleted/reinstall). Please help!!

 

 

 

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Best answer by controlav 28 May 2023, 14:51

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5 replies

Airgetlam

I’d encourage you to complain to the folks at Defender, the more nudging they get, the more likely it is that they’ll fix the issue. 

Bruce
R

Exactly that - the workaround is to disable defender while using Sonos. Thanks for your comments 

controlav
Userlevel 7
Badge +23

Disable MS Defender, it is not compatible with Sonos at the moment.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
R

Literally just had that thought…yes I do have a vpn for work - will disable and see what happens. Thanks for the reply 

DGR1
Userlevel 3
Badge +3

Random thought, but are you running a VPN on your iPhone and not the other devices?

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