Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 30,644 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4460 Topics

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LamikerTrending Lyricist I
asked in Controllers and Music services

Speaker Order S1

HelloMy question is:What determines the order in which the speakers appear after I group them? I have 6 connects with 4 speakers so 24 speakers total. So in the room called kitchen I have 4 speakers in the room called bedroom I have 4 speakers etc. 6 rooms x 4 speakers... When I start with kitchen, then add bedroom, then living room the sonos S1 app ignores the order I choose them in. So when I go to adjust the volume the kitchen will appear towards the middle of the speaker order even though I want it to appear first. Meanwhile the office will be at the top of the order even though I want it to appear last, (for example.) I have tried alphabetical order, numerical order, rebooting each device in the order I want them in, asking s1 to please respect the order I choose, moving the connect boxes from one amp to another, bringing them closer and further from the router, using optical cables on some of them and not others, I cannot figure out how S1 determines the order except -I know that

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Stanley_4
6 months ago
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Steven_5Contributor I
posted in Controllers and Music services

Sonos and iOS updates

How hard is it for a company of this size to stay on top of iOS firmware updates? When iOS 17 was released and I purchased a new iPhone 15 Pro Max, the Sonos app wasn’t compatible, and TruePlay tuning was disabled—for what seemed like forever. Now we’re back to the same thing with iOS 17.1–after a lengthy beta cycle and plenty of time for Sonos to make adjustments to their app to be compatible way ahead of the firmware release date, here I am with two new ERA 300s to go with my Arc and sub, and I can’t tune them because the existing app on the App Store still isn’t compatible.  Sonos, have you gone to the review section of your app on the iPhone App Store, changed the sorting view from most relevant to most recent, and perused the thousands of one and two star reviews you have, along with the nearly infinite number of consumer complaints that continue to post day after day, month after month? If thousands of small fry app developers can keep up with the cycle of beta releases and relea

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Stanley_4
6 months ago
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bvh1958Avid Contributor I
asked in Controllers and Music services

Pandora Podcast

I do not see a way to play Pandora Podcast on my Sonos 1 APP. it there a way to play Pandora podcast ? I’m having issues with the new “TuneIn” on Sonos1  Thanks

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B
6 months ago
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PhilippeMAvid Contributor I
posted in Controllers and Music services

End of 'old' TuneIn and own streams - how to edit favorites

Many threads are talking about the own internet streams one cannot define anymore due to the end of the ‘old’ TuneIn. One solution was to push those streams to the favorites.Ok, so far not so good.One question remain : how to edit the so called favorites if those internet streams are modified in one way or another?

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106rallye
6 months ago
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DikonContributor II
posted in Controllers and Music services

Apple Music in Sonos App drives me crazy

I like to play music in Dolby Atmos. But unfortunately it only works through the Sonos app. I'm annoyed by the inaccurate search, the slowness of the app, the long loading times. It drives me crazy.Is Sonos planning a fix?

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controlav
4 months ago
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jherbicideContributor I
asked in Controllers and Music services

Find IP address (all current answers are outdated)

Trying to find IP address… For whatever reason the MAC address doesn’t show up on my switch/router tree, but I know the speakers are connected. App version 15.9 iOS  

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J
6 months ago
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ToolioProdigy I
asked in Controllers and Music services

Why has my Calm Radio disappeared?

My Calm Radio stations stopped playing through the Sonos app this afternoon. They were working a few hours earlier. I thought I would delete and re-add the Calm Radio service in the app to see if this would resolve the issue,  and when I tried to add it again it had disappeared from the list of available services. I am a paid Calm customer and it is working through all other means, including the Calm Radio app and Roon. Does anyone know what's going on? [EDIT: A few minutes after I posted this a Sonos app notice  informed me “Calm Radio is experiencing a full outage” and it now appears as “down” on the Sonos status page. Oddly I am listening to Calm through Roon during this “full outage” and am having no issues playing stations through the Calm app.]

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W
6 months ago
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per dahlin
posted in Controllers and Music services

Tidal on Sonos

As I understand, playing Tidal HiFi Plus through the Sonos app gives us max CD quality audio, up to 16-bit, 44.1 kH.But, when using the Tidal App on a Samsung Smart TV connected to a Sonos Amp over HDMI, what audio quality can then be passed through?Same question when having Tidal App on an Apple TV 4k with HDMI to the same Samsung TV and then HDMI to a Sonos Amp. With Tidal HiFi Plus, what quality can be passed through?Thank you.Per Dahlin

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P
6 months ago
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piotr_scContributor I
asked in Controllers and Music services

Amazon Music Available on Sonos in new countries

Hello, although the Amazon Music service is already available in my area, it is still not visible in the services in the Sonos application? My region is Poland. When can I count on some updates and Amazon Music for my region? Thank you very much for your help.

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P
6 months ago
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UlfTContributor I
asked in Controllers and Music services

Trouble streaming

Lately, it has happened at certain times of the day when streaming radio on Sonos (TuneIN), I lose the connection. Sometimes I hear signals from another devices in the group. It's almost like it's a bad internet line, but I have fiber with 1GB both ways, so capacity shouldn't be an issue here. Have tried changing to different channels in the app without this helping the problem. I have tried to change radiochannels and to stream from Aplle music, with the same problems. Any ideas what the problem is?

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Airgetlam
6 months ago
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TheCaseLatinGuyContributor I
asked in Controllers and Music services

trying to connect sony tv to sonos amp provided by apartments

I have built in speakers in my new apartment and it’s sonos amp. I am trying to connect my tv to it and use it as surround sound. Is that possible?

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106rallye
6 months ago
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ShadeweContributor I
asked in Controllers and Music services

S2 App issue - Scrolls to top of playlist

When I’m inside the Sonos App and browsing Apple Music playlists, sometimes randomly it begins to scroll towards the top at max speed. I can’t accurately reproduce it, but it happens alot. I’ve recorded a video of the issue: VideoIt happens at 0:07 - 1:05 - 2:04Anyone else experienced this?

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B
5 months ago
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RB BentleyContributor I
asked in Controllers and Music services

Switched from XFinity to T-Mobile Network

Cannot connect to Sonos system any longer

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AjTrek1
6 months ago
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MadraruaAvid Contributor I
asked in Controllers and Music services

Best Amazon device

Hi I’ve several Sonos amps plus in-ceiling speakers. None of these speakers are voice enabled. Can I use an Amazon device such as a “Dot” or “Echo” to control the music?if this is possible what is the best device ? thanks. 

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K
6 months ago
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Jcoc3434Contributor I
posted in Controllers and Music services

lost my patio setting

Good afternoon.  Had my router go out.  Now my patio speakers and sound bar are connected together.  How can I separate again 

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AjTrek1
6 months ago
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sg_frostContributor I
posted in Controllers and Music services

Sonos 2 app messed up languages

I am using latest Sonos2 app on my iOS devices. While I have system language set to russian sonos app is showing me some chineese (probably). Switching system language to english is working ok.Is there any way to get it working properly? Or its software bug? 

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L
5 months ago
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anneh247Contributor I
asked in Controllers and Music services

Search Audible titles/authors in Sonos app?

I can't use the search option to find audio books in my library in the Sonos app. It just gives YouTube or music answers. I have a big library and want to listen to an old book again but have to scroll waaaay down to find it. I end up just listening on my phone and not with my Sonos system as it's such a hassle.Is there a way to quickly find a title or author from my library inside the Sonos app??

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A
6 months ago
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RobSVicContributor I
asked in Controllers and Music services

Stingray "unable to browse"

Stingray services won’t play. It opens but has lost all my history, favourites, etc. It shows only Recommendations and My Music, and when I open one, it says “unable to browse music.”I have deleted and re-added Stingray numerous times. I’ve reauthorized the Stingray. I’ve updated the Sonos desktop and other device apps. Both apps are on the same wifi network in my house. Nothing has changed except I’ve lost access to all the Stingray channels. Why????

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R
6 months ago
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LNoteContributor I
asked in Controllers and Music services

Limit on radio stations workaround

Hi - is there any way to work around the seemingly arbitrary limit on the number of radio stations I can save to My Sonos? I have reached the limit which is quite annoying. 

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Stanley_4
6 months ago
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larsjEnthusiast II
asked in Controllers and Music services

Why am I still getting adverts in the controller?

This is beyond a joke, trying to choose music this morning and a huge advert pops up in the Sonos app. Again!Firstly, I never opted into advertising. Why would I want a part of my hi-fi system to show me adverts?Secondly, I found the setting months ago in the app preferences to “allow pop-up message” and turned this off. To reiterate, I never turned it on in the first place.So why am I still getting adverts? The setting is still off, I checked.For anyone reading this who doesn’t mind advertising, that’s fine. Totally your choice. But Sonos is losing my trust again (which was never fully restored after the upgrade debacle). It’s my phone, it’s my hi-fi system and I should not be forced to see unwanted adverts.I assume there is no personal data processing involved as, having already opted out, that would be a breach of UK (and EU) privacy laws.Anyway, how can I make sure that the right people at Sonos see this and fix it permanently? 

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Bumper
6 months ago
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smokeysfContributor I
asked in Controllers and Music services

is there a way to turn on radio speech enhancement?

When I listen to steaming audio from radio programs the voices are very muffled.  I would like to turn on speech enhancement with the hope I can better understand what is being said.  The speech enhancement only seems to be available when I am steaming from the television though.   I can I clear up the muffled voices from radio stations?

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Airgetlam
6 months ago
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StartingtopuffContributor I
asked in Controllers and Music services

conflicting advice regarding upgrade to s2

Hi,I have decided to update my system to s2 and run the compatibility check which reports my Connect cannot be updated. I decided to create a separate system for my PlayBase & Beam but getting response  that they are both incompatible. Please advise

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Airgetlam
6 months ago
monoaural_
monoaural_Contributor II
asked in Controllers and Music services

TIDAL app macos 13.6 - SONOS speaker werden nicht in der Tonausgabe-Liste angezeigt

Hallo,unter mac os 13.6 Ventura  wird werden mir meine SONOS speaker nicht in der Tonausgabe-Liste angezeigt. In der TIDAL app auf meinem Android Gerät werden diese ohne Probleme angezeigt und sind auch auswählbar.In der SONOS app habe ich tidal als Dienst bereits zugefügt und hier lässt sich auch die Musik auf meinem Speakern abspielen.TIDAL Ver. 2.34.5.36-release (W: 2023.10.11-66-8519a6011df08e315fa17675d44ae20617ba0266) (NP: 3.1.2.183)Was mache ich falsch? Im voraus besten Dank. Moderator edit:Google Translate-Hello,under mac os 13.6 Ventura my SONOS speakers are not displayed in the sound output list.In the TIDAL app on my Android device, these are displayed without any problems and can also be selected.I have already added tidal as a service in the SONOS app and the music can also be played on my speakers here.TIDAL Ver. 2.34.5.36-release (W: 2023.10.11-66-8519a6011df08e315fa17675d44ae20617ba0266) (NP: 3.1.2.183)What am I doing wrong?Many thanks in advance.

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Corry P
6 months ago
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Jimmi76Avid Contributor I
asked in Controllers and Music services

sonos connecting to amazon music

Hi.After updating to 15.9 I put dark side of the moon on and it kept saying cannot play track unable to connect to Amazon music and would skip to next song.Anybody else had this issue.I have done all the usual stuff.reset etc

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Ken_Griffiths
6 months ago
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zakatanaContributor I
posted in Controllers and Music services

Is there a fundamental limitation preventing Sonos to make an Android TV app?

Hello everyone,I recently purchased an ERA 300 and the hardware is absolutely brillant; I didn´t think that Dolby Atmos could sound so good with a single speaker. So much that I’m probably going to ditch Youtube Music for Apple Music once my trial period is over. Seriously it’s that good.However, the lack of dedicated Android TV app is a really bizarre omission to me. I know that most people will tell me to buy a soundbar but:Not all of us have the disposable income for that. Not all of us have the means to plug a soundbar. I use, for instance, a projector which single HDMI input is already occupied by a mibox S. And even if I did have the money, and an available HDMI, I would need a 6 meters HDMI cable to connect the soundbar; not really practical. I currently connect the era 300 to my mibox by bluetooth and I experience no delay in the sound, thanks to a built-in compensation I presume. This works reasonably well and the speaker does a surprisingly good job when watching series or mo

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melvimbe
6 months ago
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