Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,898 Topics
  • 25,567 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

3898 Topics

T
Tonymoore23Contributor I
asked in Controllers and Music services

android music library has disappeared

Recently my phone library disappeared off sonos app. I can't get it back.

1
G
11 months ago
R
RjgregoireContributor I
asked in Controllers and Music services

sonos connect keeps disconecting from network

I have a sonos connect that keeps disconnecting from the sonos app and our network. I go in and factory reset it, reconnect it to our sonos account, play music on our hard wired speakers for maybe a minute or two and all or a sudden the sonos connect can not be found and the music stops. Any suggestions for how to fix? I did send a diagnostic ticket to sonos 1066180950. 

8
T
7 months ago
A
APUContributor I
posted in Controllers and Music services

Music list change

I have created  lists of songs to listen to, but the source was on a diskstation, Today, all my music is directly on my PC. How can I convert my lists in an easy way from the diskstation link to my PC-link?

2
Airgetlam
11 months ago
K
krgContributor I
asked in Controllers and Music services

Plex unable to play certain songs "The connection to Plex was lost"

Trying to play music from Plex to my sonos. Some albums play, no problem. Some albums i get the following error message. - “Unable to play ‘song title’ - the connection to Plex was lost”Things I have tried-Checked Sonos app for updates Checked Plex for updates. Restart plex. Restart phone Re-authorize Plex account Delete and reinstall plex service. Stop and re-start plex server i have the same problem if I use the app on my phone or my computer. I am able to play these songs through “Plexamp” - which makes me think it is a Sonos problem?My server is hosted on a Synology 920+  

10
R
8 months ago
N
nova22Contributor I
asked in Controllers and Music services

Loss Of System Control

During normal operation I loose control of volume and pause. this is my setup  beam plus’s 2 Sonos one —- airplay to select speakers…. Spotify for musicwhen my system locks up there is no way to shut it down with the iPad controls , Spotify Controls , or Sonos App. After a few minutes it usually clears if not I have to unplug speakers.  any suggestions to resolve this ? 

2
N
11 months ago
J
JboycContributor I
asked in Controllers and Music services

Chapter lists on audible

Is there anyway I can see the chapter list on Sonos app when i am listening to a book though audible? Currently I just have to press the skip or rewind buttons to find a chapter which is annoying if you need to go back say 20 chapters for the kids.Just want to be able to hit chapter 4 and go etc. Just seems such a long winded approach 

5
controlav
1 month ago
T
theshacks82Contributor I
posted in Controllers and Music services

iphone 14 wont connect

same problem as others here. iPhone 14 wont connect to existing S2 system Is connected using my iPhone 12 Prom Max, Android Tablet, and Windows Desktop PC. Have jumped through all the hoops here including network setting location etc… rebooted numerous times. Called support twice and got hung up on.  Anyone else have ideas?  Diagnostics sent as welliPhone 14 WOnt connect:  Diag#: 1380353037iPhone 12 Pro Max: Succesful Diag:  113682776 

16
T
9 months ago
G
Graham256Trending Lyricist I
posted in Controllers and Music services

play list

I can’t play a play list. You play one song it will then start the next one and play for 10 seconds the jump to the next or another song and sometimes it just stops. 

1
Ken_Griffiths
11 months ago
M
Mike P.Contributor I
posted in Controllers and Music services

Sonos Not Recognizing Music Folder

I installed the S1 Controller on my PC and app on my phone. I’ve set up my Play 5’s but cannot get the controller to recognize the music folder on the PC. I keep getting a reoccurring message that the “Home-PC” cannot be found. That was the name of a previous PC but not the current one. Any suggestions on how to get the controller to recognize the new PC? Thank you in advance for any information provided.Where the music files are locatedError message received

4
M
11 months ago
O
OthuroneContributor I
asked in Controllers and Music services

NAS Library vanished: Suspect latest software update - Need Tier II Help

Have a case number - ******** - Had to bail after an hour of running through what I’d said and done ten times… Opened my iPhone app on Monday to play tunes. It forced a software update. When the update finished my library vanished. Updated on my Win10 PC. Same result. NAS is a Buffalo LS441D. No issues until this point. Have rebooted the NAS, router, etc. etc. etc. Same result; library tries to build but dies about five minutes into the process. “Music Files Not Available” error. Horsecrap: The NAS is happy and up and has had zero config/update changes in the last six months. On the initial hour long call, tried the turn SMB on/off on the NAS. No joy. NAS share permissions are set R/W across the drive and Sonos login credentials are for the admin level. Hoping somebody at Tier II level reads this and can assist, else I’ve got two Fives, a Connect, and two Roams that just became worthless bricks. Moderator Note: Removed case number

14
O
11 months ago
T
TriumphantOContributor I
posted in Controllers and Music services

Ignore "the" when sorting

At the moment, iTunes is the only app I’ve seen that ignores the first “The” in names of bands and albums. Can’t Sonos do the same?BThe BeatlesFThe Future Sound of LondonUThe UndertonesCorrect. TThe Beatles The Future Sound of London The UndertonesIncorrect. I shouldn’t have to rename everything to something like “Beatles, The” to get it to show correctly. Also, I don’t know if Sonos can be made to read Apple’s sorting tag, or adopt similar, so artists are sorted by the correct letter - Lionel Richie should come under “R”, not “L”.

11
106rallye
8 months ago
A
AlitopitoContributor I
asked in Controllers and Music services

The Sonos app don't allow me the access for login in

The Sonos app don't allow me to login in 

1
controlav
11 months ago
J
Jmm9p8Contributor I
posted in Controllers and Music services

Unable to Add Music Service to App

I am trying to add a music service to my Sonos App.  However, when I go to the Services and Voice tab none of the already added services allow me to click on them.  See the attached image as everything has the text in a light color.  Also, if I click on anything I get the error shown in the attached image as well.  Anyone know what to do to fix this?  

7
Airgetlam
11 months ago
C
CRELOTContributor I
asked in Controllers and Music services

I can't apply the available update on WINDOWS 10.

I have that message :I don’t find the controler.

2
Ken_Griffiths
11 months ago
A
airtasTrending Lyricist I
asked in Controllers and Music services

Sirius sports stations missing from favorites?

any idea why sirius sports stations are missing from my favorites?

5
Ken_Griffiths
10 months ago
B
BertjeContributor I
asked in Controllers and Music services

iOS S1 app is prompting me to open S2 so I can't access my S1 device

I upgraded most of my household to S2 devices back in Feb 2023.  I kept one S1 zone player active for my garage that I controlled using the S1 mobile app on my iPhone. This worked fine for months, but in the past week, the S1 mobile app prompts me to Use the Sonos S2 app, and I’m not clear what changed or what I need to do.Did the S2 software change now support control over S1 devices?  I think I might need to factory reset my S1 device, but not sure.  Thanks for your help.

2
B
11 months ago
M
mikeyg23Contributor II
posted in Controllers and Music services

Earlier vesions of S2 Android app

I have a problem with my current S2 15.4 (auto-updated) will no longer support Android ‘On This Device’ feature to play music from an SD card.  I understand from (a now closed thread) that the solution is to downgrade the app to an elier version.  i.e. 12.0.6. Where do i find this version of the app please?

3
Airgetlam
11 months ago
B
BurtqwertContributor II
asked in Controllers and Music services

Volume Control

Hello, I think it must have been the last update?My volume control on my mobile app has changed feedback. Before, when I slide it. it would click for each number up or down. Now I have no clicks and the volume does not change until I stop sliding or let go.I prefer the old method, I found it more positive and it gave a sense of quality. Anyone else? Simon

7
B
8 months ago
D
David LCContributor I
asked in Controllers and Music services

Sonos controller not working after moving music files

I recently changed the location of my music files on my PC (Windows 10) to free up space on my C drive.iTunes is working fine, having recognized the new location of the files, and repopulated the playlists etc from new folder.The sonos app, however, refuses to see the files in their new location, despite deleting app, resetting app, reinstalling app, deleting music folders (under music library settings) and adding them again.I don't understand why when I ask app to update music libraries (which includes the iTunes playlists which iTunes has found in their new location), that sonos says that the files can not be found, or duplicates playlists without either the original or duplicate actually working.And why, even when I reset app, delete it, reinstall it, it still has a memory of old music libraries that no longer exist?Has anyone had success in shifting the location of their files and then getting Sonos to continue to work again?

4
Airgetlam
11 months ago
G
GrahamWheelerContributor I
asked in Controllers and Music services

Sonos has become so terrible

I’m close to just binning my Sonos speakers. What is going on at this company, that everything has become so terrible?So recently all my music services became inaccessible on the app, except Bandcamp and Soundcloud. Apple Music, Amazon music, Sirius XM, Pandora, would all fail to load. This has been going on for a while, and reauthorizing did nothing. So I decided to reset my speaker, uninstall and reinstall the app, and try start over. Except after entering my email in the app, I get ‘Something went wrong. Make sure your mobile device is connected to the internet and try again’. It is connected to the internet (and I tried from both ipad and iphone). So now my speaker is just a useless block. Some years back I used to eulogize Sonos and Synology as the two companies that make tech that made my life both better and simpler; Sonos has really fallen from grace since then.

26
buzz
4 months ago
A
Amal8kContributor I
asked in Controllers and Music services

how to import my music on Sonos app.

Hi - I have an android phone and have my Sonos app running on it. I cannot figure out how to import my music files on my phone, in the app. I have added Soundcloud etc, but cannot see a way for me to play music stored on my phone, via the app. Can anyone help? Thx

1
G
11 months ago
H
HPINGFVAContributor I
asked in Controllers and Music services

MY SONOS APP WILL NOT LET ME SIGN IN - PLEASE HELP!

It had been working flawlessly until roughly 2 weeks ago. I can access Sonos website on my laptop using my ID and Password. So no issue with either of those. On my phone app – it will find the system and allow me to only stream Sonos radio stations throughout my various rooms. I cannot access my Apple Music playslists or Sirius/XM I have not changed my router or eero mesh system I have unplugged the router, all eero stations, and the Sonos system (amps etc.) and replugged them in I have removed and reinstalled the Sonos app several times I have checked the settings on the iphone to ensure that Bluetooth, WiFi, Local Network, Background App refresh and Cellular Data are all on. Every time I attempt to sign in with username and password so I can access I get the same 3 screens: SCREEN1 – “Let’s Try that Again – Something went wrong. Make sure your mobile device is connected to the internet and try again.” <click Try Again button>. SCREEN 2 - “Let’s Try that Again – Something went

4
H
11 months ago
D
DMLadyTContributor I
posted in Controllers and Music services

Sonos 1 Not playing Spotify

Hi!! My Sonos 1 keeps having trouble with Spotify.  I have 3 speakers. No other streaming services affected.  Spotify skips tracks, or skips to the next song after 10 seconds or jumps to the end of the playlist. But if I manually select a track then it will play no problem.  I also use Tidal with no issues.  I read the forum and the troubleshooting doesn’t seem to apply to my issue because it’s not system wide and most of the answers are from 2 years ago.  Can anyone help?

1
106rallye
11 months ago
M
MJV17Contributor I
asked in Controllers and Music services

Sonos Music Search

Search function is not working properly. If I search for an Artist and click on an album I used to then see a list of all tracks and could then create a playlist or just play songs easily. Now it is no longer letting me see tracks within artists or albums. I assume I have missed something I need to do or some additional update as this is dreadful. I use Amazon Music as streaming service. Thanks 

1
Sotiris C.
11 months ago
J
JCRieckContributor I
asked in Controllers and Music services

Why is it not possible to play directly from my Android phone anymore

I can not play from My Android Phone anymore- why ...?

51
jgatie
5 months ago
Terms & ConditionsCookie settings