Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3957 Topics

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bionic71Trending Lyricist I
asked in Controllers and Music services

Unable to reauthorize APPLE MUSIC on SONOS.

ANDROID System (Samsung phone)Never been an issue previously. Using PLAY 1Reuthorization fails despite SET UP COMPLETE screen and hitting DONE.Unable to browse music screen follows.Have attempted to reinstall both Controller and Apple Music. Called support.Known issue, but no fix forthcoming? Is there a fix?Any suggestions.   

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Ken_Griffiths
1 year ago
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NauntonContributor I
posted in Controllers and Music services

There was a problem adding the BBC sounds account

Septembet 15 2023 BBC sounds has just stopped working on Sonos 2 system. Asked me to reauthorise which I did and the BBC app seemed to think it had connected / authorised fine. "Go back to your sonos app"Sonos still says I need to reauthorise; did it  again same result. Tried deleting the BBC SOUNDS from sonos and started from scratch. Same problem…Anyone else experiencing this ? Any advice gratefully received.Naunton

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Corry P
5 months ago
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HboldContributor I
asked in Controllers and Music services

Sonos Radio Station Playlists

What the f*^# is going on with Sonos Radio Station playlists? Two or three songs into a Sonos Radio Station playlist is a off-genre, profanity filled song from some Adult or Rap music playlist. This has occurred recently while listening to Coffee House Acoustic, Light Jazz Coffee House, Smooth Jazz, and other Sonos Radio stations. I’m not easily offended, but I’m glad the grandkids haven’t been around to hear it. May I suggest you get s^*# together, or I’ll take my business elsewhere.   

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Corry P
3 months ago
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timmychadwickTrending Lyricist I
asked in Controllers and Music services

Sonos App Album Artwork Distorted

Album artwork pixelates on Sonos App when I enable Shuffle on a Spotify playlist. This does not happen on a Apple Music playlist.Very odd. There are over 1400 songs on the playlist. Tested on 100 song Spotify playlist on Shuffle. Same pixelated problem happens. Help please…

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Corry P
1 year ago
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nyaliman1Trending Lyricist I
posted in Controllers and Music services

YouTube music casting issue

I hope that someone can help me.I have used Spotify for a long time but I am currently experimenting with YouTube Premium and may well settle on the latter. Part of the reason for this is that I can listen to YT videos via a Chromecast audio on the line-in to my ZP90. I think that Sonos will play albums from YT Music just as it will from Spotify but not the audio track of videos.  Of particular interest to me are videos of live music that are not available as albums, for example Hania Rani live at Invalides, in Paris, France for Cercle. I can do this from my PC provided that I use Chrome rather  than Firefox, my preferred browser, but this only finds the CCa (and TV and Roku) and not Sonos but will thus play through Sonos, although seems to be subject to drop outs which is very annoying. (That may be a fault with the CCa, although I suspect it is something else)However my Android phone using the YT app will only find the TV and Roku but not the Chromecast or Sonos.  Spotify on PC and p

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H
1 month ago
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Ichigo63Contributor I
asked in Controllers and Music services

Deezer impossible de parcourir la musique

Bonjour, J’ai Sonos avec Deezer depuis plusieurs années mais là j’ai un souci étrange je peux rechercher sur DeezerMais je ne peux pas parcourir Deezer en allant dans Parcourir > Deezer j’ai le message suivantJ’ai tenté de supprimer et reautorisé mon compte Deezer mais le problème est le même.Merci de votre aide. Moderator edit:Google Translate-Good morning, I have had Sonos with Deezer for several years but now I have a strange problemI can search on DeezerBut I can't browse Deezer by going to Browse > Deezer I get the following messageI tried to delete and re-authorize my Deezer account but the problem is the same.Thank you for your help.

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26 days ago
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benjamin harpContributor I
asked in Controllers and Music services

Sonos continues to skip songs

I am convinced something is wrong with one of my speakers, but I am trying to diagnose it.  In playing apple music, using the S2 app, directly to a Sonos Play one, songs will play half way through, then skip to the next, or will skip several resulting in long periods of silence.I have tried unplugging the device and plugging back in, I have tried moving closer to an access point, I have tried rebooting the network (which should not be a resolution unless it only has to be done with updates).  Nothing seems to be fixing this.Playing from the app should be the purest way of playing anything (it cuts out Alexa, it cuts out airplay, etc).What else can I try?

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S
3 years ago
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mattdanContributor I
posted in Controllers and Music services

Changing the name for a share in music library

I have my music stored on a NAS and share names appear as the full server path for that share. Any way to change the display name to something more simple? You can’t even distinguish between shares because the path name is too long

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Stanley_4
1 year ago
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Leyoung88Contributor I
asked in Controllers and Music services

Connection issue

Getting the attached error when trying to set up amazon music. Same happens with all other music services too like Spotify etc. How do i fix please?  I have rebooted multiple times, reset the app, even set up system as if brand new and still not working. 

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Stanley_4
2 years ago
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UnifylinkContributor I
asked in Controllers and Music services

Cannot connect YouTube Music Premium to Sonos

When I try to connect my YouTube Music Premium account to Sonos it gets as far as YouTube Music saying it’s approved and to continue setup in the Sonos app. But when I switch back over to the Sonos app it says there was an error but does not provide an error code.

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Ken_Griffiths
2 years ago
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Martin_63Avid Contributor I
asked in Controllers and Music services

Sonos can’t add albums or songs to the queue

Hi,Suddenly Sonos can’t add albums or songs to the queue.See the inserted image.I use Tidal as music service. I have rebooted my router and my Sonos devices.My Sonos devices are connected to the router with an ethernet cable.The Sonos app is updated.I don’t what else to do. Any suggestions?Is the problem to be found with Sonos, Tidal or my network?Thank you in advance.   

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1 year ago
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howlinalContributor I
asked in Controllers and Music services

KQED radio keeps dropping out on all of my speakers, grouped or not

KQED radio keeps dropping out. No other stream is doing this. At first, I rebooted my speakers. Rebooted my computer. Restarted my phone. Deleted the app. and reinstalled them. If I switch from KQED to any other stream, the dropping out stops. I’m concluding that it’s not on my end. Is there anyone else experiencing this KQED streaming issue?

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Airgetlam
1 year ago
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James W 91Contributor I
asked in Controllers and Music services

Songs not coded correctly

My playlists on sonos app keep saying that the songs are not coded correctly and then skip and do not play the song, this is happening on numerous different songs every time i try play a playlist. Furthermore a lot of my rooms with sonos speakers in are not being picked up via the app. They work when you ask Alexa to play and specify a room but you can't use the app to control the devices.

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Airgetlam
3 years ago
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StephenEdgerContributor I
asked in Controllers and Music services

SONOS library not updating (WD My Cloud Home)

I have a 3tb My Cloud Home NAS with music, videos, and photos. The music was installed (CD rips) via iTunes. I have connected the SONOS app to find the “iTunes Media” folder on the NAS by adding the My Cloud Home as a Music Service (as per guidance on the SONOS site). However, when I now change details in iTunes (e.g. add an album, change artist name, delete an album), the library on the SONOS app isn’t updating.I read a post about recycle bin issues but there is no recycle bin set up on my My Cloud Home.

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1 year ago
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slipcueContributor II
asked in Controllers and Music services

Plays the station previously selected

S-2 app - when I go to play a particular station in my Favorites, it consistently plays the previous station (yet shows the “correct” one in my “now playing” window.

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Airgetlam
1 year ago
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Taylord1Contributor II
asked in Controllers and Music services

Sonos App S2 on Ipad Mini 12.5.7

Good morning,For 2 days the Sonos app has no longer worked on my Ipad Mini 2 (12.5.7). The Sonos logo appears then the app closes but remains active.Thank you for your reply

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O
1 month ago
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NeilWalkerAvid Contributor I
asked in Controllers and Music services

S2 app repeatedly trying to update S1 speakers

I have a long established S1 operated set of speakers. All are S2 compatible except for a Play 5, so I have kept everything at S1. All good so far.I recently purchased a Roam SL, on the understanding that I could set up a parallel system with the Roam SL as an S2 speaker controlled by S2 app, and everything else as S1.However, the reality is that if any S1 speaker is switched on, I get the upgrade dialog in S2 and an "Upgrade now" button and a 'more information' button. I cannot continue to use the S2 app with the Roam SL unless I upgrade other speakers.I would like a way around this as I'm not in the market to spend more on replacing a fully functioning speaker.Also, the narrative on which I made my decision to purchase was based on information provided that said the two systems could co-exist. Nowhere did I read that only one system could be operational at a time.

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K
1 year ago
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TorbenRasserTrending Lyricist I
asked in Controllers and Music services

Trouble using radio channel as alarm - get chime

The past two weeks I have been (mostly) unable to use a radio channel as source for alarm in the morning (from the Danish national radio “DR LYD”, but also using the same channels from TuneIn). I thought of connection issues, although most of my speakers are wired, but even after connecting the affected zone directly to a switch the problem persists. Other zones using playlists as source (Apple Music) works fine on both wired and wireless zones.  I suspect that the stream will timeout and give me the chime so I would guess that the issue lies with the connection to the source as connection to the speakers looks solid (diagnostic 111600515) when looking at the connection matrix in the speaker diagnostic on its IP.  I can also see the trying to plays the source manually takes a while to start - maybe the alarm is less patient and cuts to chime faster?could someone from Sonos maybe check if the connection to “DR Lyd” has an issue or if the alarm feature is a tad to fast to call timeout?

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Corry P
1 year ago
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MartynKContributor I
asked in Controllers and Music services

Devices gone missing

I have a number of Sonos devices, Playbar's, Subs, Play 1’s and Beam.Overnight a number of the devices are no longer visible on my Android app.Then when I looked at the Windows App, it is only showing the devices that are missing from the Android app.No matter what I have tried, I cannot get them all back in one app.Any ideas ?

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M
3 months ago
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SpaddywaddyEnthusiast I
asked in Controllers and Music services

Amazon Lossless and Where is the shuffle function?

I’m using Apple Music and find using the service through Sonos App to be frustrating, as it doesn’t function as the Standalone Apple Music app would. I can’t add tracks to my library and I can’t even shuffle tracks, there’s just no function for it?  I ha just added Amazon music because I’m thinking of ditching Apple Music. However, after adding the Amazon app there’s no function to shuffle?  Also, can someone tell me if I can just use the standalone Amazon app to play Lossless and High resolution music? I hate the fact that I’m forced to use the Sonos/Apple app to play hi res and lossless audio.  I note I can add new tracks albums ect, but this is added to “my Sonos”. So, in effect it won’t be available in the my Apple Music account? This is all very confusing and very disjointed. 

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Ken_Griffiths
1 year ago
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BurtqwertContributor II
asked in Controllers and Music services

Volume Control

Hello, I think it must have been the last update?My volume control on my mobile app has changed feedback. Before, when I slide it. it would click for each number up or down. Now I have no clicks and the volume does not change until I stop sliding or let go.I prefer the old method, I found it more positive and it gave a sense of quality. Anyone else? Simon

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8 months ago
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philippe vsContributor I
posted in Controllers and Music services

What happened to Sonos ?

I have been a happy customer for ages but what has happened to Sonos functioning in general ?  Why have things become so unstable, especially using the S2 app ?  Sonos not found ..  components dropping out, when trying to use spotify: “Your previous requests are still pending. Please resubmit this request later. If this message reappears, please contact Sonos Customer Service.”I hear the same thing from friends (who I recommended to buy Sonos in the past) … being unable to set up their Sonos device, unstable functioning …   Is it just me or are there other people having the same impression ?  

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C
10 months ago
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MattjakobContributor I
asked in Controllers and Music services

Unwanted sonos control outside wifi

My bf and I have separate homes each with a Sonos system.Sometimes when he’s at his place he mistakenly plays his spotify on my sonos (we’re not sharing wifi… so i guess the only connection is via his phone network). How is this possible ?And more importantly how can I stop it…

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Ken_Griffiths
11 months ago
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P DiddyAvid Contributor I
asked in Controllers and Music services

Lossless Audio Apple Music ATV to Beam

Hi,I understand the only way to play lossless audio using Apple Music is using ATV - eg playing through my connected Beam.  If I group my Beam with my stereo paired 5’s + sub using S2 app and play Apple Music through ATV into Beam as source, will this play lossless through 5’s + sub?  Thanks for your help 

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Corry P
1 year ago
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craigpressContributor I
asked in Controllers and Music services

S2 unable to connect to Apple Music.

I cannot connect S2 to my apple music account on the iOS beta. Not working on my iPhone 11 Pro or iPad.  Will switch to music app and make sure I am logged in to Apple music. Then I either get a we’re having a problem error in apple music or get an error in sonos saying I need to update to the newest music app. 

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Airgetlam
3 years ago
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