Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,479 Topics
  • 30,828 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

4479 Topics

L
lbierbrunnerContributor I
asked in Controllers and Music services

Sonos app on second phone

I downloaded the new app on a second phone and it will not import music services or music library.  I have signed on to Sonos and all speakers show up, but none of the music.  When I go under “Manage Your Services” it just bounces me back to the main screen.  Will not allow me to add services.  Any suggestions on a fix?  

4
L
6 days ago
R
r0sebTrending Lyricist I
posted in Controllers and Music services

Communicating the way forward - a suggestion

I, like I believe the majority of your user community, feel that Sonos have been making some very bad decisions recently that have resulted in an unacceptable situation for many and a severe erosion of trust in the company. The log (so far) of the ‘top’ bad decisions are:-To proceed with the launch of the new app, despite massive functional regression – and a major issue with alarms discovered on the morning of the launch. Not to withdraw the app and take the time and space to correct/test before a relaunch. To launch an upgrade to the flawed app correcting the alarm issue (or at least part of it), which also required an update to firmware At the AMA fail to apologise for the disruption caused, not answer many of the major concerns in a way that gave reassurance of an understanding of the damage caused, or that the future may be different. All this lead to even more frustration, distrust and angerOn a more positive note, there is now an embryonic timescale for some of the functionality

1
R
3 days ago
L
LypheContributor II
asked in Controllers and Music services

Can we revert and keep the OLD APP??? New one is terribly unintuitive

Frustrated with the new app.  It looks great, but is functionally more confusing.  Can we revert to the old app?  Can we keep the old app instead?  Anyone know?

0
L
9 days ago
J
JZ05Contributor I
asked in Controllers and Music services

Airplay

I have 1 sonos one a100 and 2 sonos play:1 can i airplay to the sonos one and get it to play through the play;1’s aswell??

1
Airgetlam
8 months ago
C
chopperflocktonContributor I
asked in Controllers and Music services

advanced network settings

Hi I'm a Sonos partner and system integrator in the uk. we have a Sonos system at a clients house that has a very high level of security on their network, we are having huge issues with latency and the app sometimes taking 2-3 seconds to respond to a comment. I was unable to attend the recent online advanced network course and am unable to find it. can you please generate a case and give me a number so that we can raise this at the integrator - dealer level.  many thanks

1
controlav
1 month ago
B
benbggAvid Contributor I
asked in Controllers and Music services

macos app unresponsive on wake

Hi,I run the Sonos S2 app on my Macbook (current OS Ventura 13.4, but problem has persisted since Monterey) and it’s connected to a Belkin Thunderbolt dock, which provides network connectivity via ethernet.When I stop work in the evening, I power down and disconnect the dock.The next morning, when I power up the dock and wake up the macbook, the Sonos App goes unresponsive and I have to force quit.Anyone seen this?

2
B
10 months ago
K
kh57Contributor II
asked in Controllers and Music services

stitcher use in Sonos after recent app updates... lost groupings

Since recent Stitcher and asonos app updates for iOS equipment, both my iPhone 8 and iPad 2…. when I bring up stitcher to play podcasts on sonos, it lists all my podcasts…. Under shows… but no longer has them grouped like they are in the stitcher app.  So this means I have to scroll thru all my various podcasts to find what I’m looking for.before these app updates, the groupings came over int9 Sonos…. making it so much easier to find the podcast im looking for.sure would be nice 9f we could get these groupings back!

1
James L.
3 years ago
B
BringbackalarmContributor I
asked in Controllers and Music services

When will you bring back the alarm function?

When will Sonos bring back the alarm function? Need to know if this is on the way so I can cancel the garbage men coming soon to throw my Sonos system away. 

1
webmink
10 days ago
K
KDRahmContributor I
asked in Controllers and Music services

Lost ability to organize digitized LPs when moving to S2 on a MAC

I recently bought a new MAC and updated to S2 in Sonos.  My music library consisted of CDs that I ripped into iTunes and LPs that I digitized and downloaded into iTunes.  All these wma4 files are kept in one main folder on an external hard drive.  I was able to connect S2 to the library but the songs that I digitized myself are not connected to their artists or to their album titles; there’s just a long list of songs that are listed alphabetically.  What do I have to do to get S2 to recognize the tracks in the format that I need to make them playable in a useful way?  I’ve contacted both Apple and Sonos Tech Support but neither of them were any help, both saying that it wasn’t their problem.

3
Airgetlam
3 years ago
A
aoskisContributor II
asked in Controllers and Music services

Notification on Android for Song Changing & Pausing

In Sonos Android versions prior to v80, the app would have a service running in the background and a notification in the notification bar at all times that allowed for seamless switching & pausing of songs and also allowed for volumes changes on the fly, eliminating the need to go into the app and change it. After v80, it's been taken away, and the background service is also gone, forcing the app to reboot if the phone ever closes it for RAM optimization, which makes the user wait a long time for the app to start and connect to the system. My biggest gripe with the notification being gone, above all, is the fact that without it, I can't scrobble using Pano Scrobbler, as it requires an active notification. Can we get the controller notification & service back soon, please? I don't want to hold on to the old Sonos versions to avoid being without something that shouldn't have been taken away in the first place.

1
Corry P
2 days ago
dave77
dave77Headliner I
asked in Controllers and Music services

icons on music services and 'pin collection to home'

Why do we no longer get icons on some music services eg  Also, this option doesn't add anything to my homepage  

2
Bumper
3 days ago
R
ricki755Contributor I
asked in Controllers and Music services

Radio channels

Why does Sonos start with two-tone noise when I listen to radio channels

1
106rallye
2 years ago
M
MadraruaAvid Contributor I
asked in Controllers and Music services

amazon echo to amp

Hi I’m installing several zoned areas with in-ceiling speakers wired back to several amps in my comms  cabinet. If I get an Amazon echo how does this communicate with my amps and zones? Is it simply a case of plugging it in and hooking it up to the wifi network or does it need to be wired back to the amps? thanks. 

1
UKMedia
1 year ago
N
NonolandContributor I
posted in Controllers and Music services

update 15.6 no volume control

Hi,Since 15.6 iOS app release, this is not possible ti use the hardware volume buttons to control the volume of the music.Just a post to tell that I’m very disappointed about this situation.Since July, the 25th, how is it possible not to have a solution to this issue ?It’s a pain in the ass to change the volume with the slider. I'm almost at the point of not using my Sonos anymore… Hurry up ! Find a solution !

3
G
5 months ago
S
ShebalouContributor I
asked in Controllers and Music services

Some songs on a Spotify switch off after the song begins, then it moves to next song?

Some songs on a Spotify switch off after the song begins, then it moves to next song? 

1
Airgetlam
1 year ago
E
edhall1044Contributor I
asked in Controllers and Music services

Updated Server

I updated which server my music is stored on and while Sonos and Plex can find the library, the Sonos Controller can't find the Plex library. There has been no network changes other than removing an out of date Netgear Nas. Any thoughts?

2
E
1 year ago
C
callmefrankTrending Lyricist I
asked in Controllers and Music services

Brand consistency??? what is it black & white or gold and black?

Why is the app icon on iphones black and white while the desktop controller is gold and black? Where’s the brand consistency?

2
C
8 days ago
J
Josc21Contributor I
asked in Controllers and Music services

Truplay n'apparaît pas sur mon android

J'ai changé mes surround sur mon cinéma maison. Changé mes one sl qui était défectueux pour des era 300.Je vais pour calibrer avec trueplay mais l'option n'apparaît plus dans l'application.J'ai tout remis a zéro,appli et mes 2 era300 mon arc et mes 2 subs.Trueplay n'apparaît plus.Oui j'ai un pixel 8 pro mais trueplay apparaissait avant que je ne change mes speakers.Est-ce que ca apparaît seulement sur un iphone pour les calibrer?Ca dit pourtant que je peut faire une calibration rapide??? Moderator Note: Added Translation by Google Translate- I changed my surrounds on my home theater. Changed my one sl which was defective for era 300.I go to calibrate with trueplay but the option no longer appears in the application.I reset everything, app and my 2 era300s, my bow and my 2 subs.Trueplay no longer appears.Yes I have a pixel 8 pro but trueplay appeared before I changed my speakers.Does it only appear on an iPhone to calibrate them?Does it say that I can do a quick calibration???

1
106rallye
17 days ago
M
MrsirronContributor I
asked in Controllers and Music services

music library local Server Folders

New App will not browse to my library folders and play or que up the contents of a folder. Since the new app, it will only que ONE SONG at a time?! Please help. 

2
T
2 days ago
N
Noddy_JContributor I
asked in Controllers and Music services

RadioApp has stopped working after updating S2 iOS to V14.14

Unable to connect to RadioApp via the S2 App on my iOS devices.  Means I can’t listen to my local radio stations.  Is it an ad issue?  Updated my phone app 2 days ago.  Am running SONOS via BOOST.  I have multiple devices (i.e. heavily invested) in my SONOS system. 

1
Airgetlam
1 year ago
B
BouchmeisterContributor I
asked in Controllers and Music services

Starting an artist mix with Deezer on the new app and less improved app...

So…. I'm trying to start an artist mix with Deezer on the new app… can't do it… no plaing option, only the option to add it to my favourites…. same with tops ongs from an artist…If I select a song, it's the only song in the playlist… not the complete list…Not having this issue with Spotify…Thought this new app should make things better…?Oh yes… and connecting to the rooms doesn't go smoothly as it's supposed to be...

2
A
5 days ago
E
Ed NiemanContributor I
asked in Controllers and Music services

Pandora sign in

when adding pandora to sonos system. Now the first prompt you see after selecting activate is a new step to put in an activation code. There is no information on where this code is located. This is new. I’m a dealer in Tampa Fl and have done 100’s of systems and have never seen this. Anyone else running into this? 

1
Ken_Griffiths
2 years ago
B
bobbityContributor I
asked in Controllers and Music services

Ray and One(2nd gen ) not adding as a group

Hi , I bought a Ray so I could group music in my tv room and my kitchen but I seem to be having issues . In the system screen - I only ever see on device - If kitchen is there ray isnt . Both devices are contronllable by the App but only if the other is turned off . Am I missing something ? I have tried to use the Play button on the devices but this doesnt help group them  All help welcome  

2
jgatie
8 months ago
K
KosAvid Contributor I
asked in Controllers and Music services

‘Search’ works… only after restart of app

When - a few times per week - Sonos produces zero search results I restart the Sonos app (iPhone) and then it works again. Been like that for a couple of years I guess. No big problem… Is it just … streaming life?

1
Corry P
1 year ago
B
BrendanleahyContributor I
posted in Controllers and Music services

spotify losing connection to sonos.

Spotify keeps losing connection to my sonos speaker. I have recently switched to amazon music on trial and I've had no issues with it. As soon as I reconnect it to spotify the same things starts happening. You haven't been able to give anybody a satisfactory answer as far as I see. Any solution? I've tried he usual router reboots yadayada 

1
Airgetlam
2 years ago
Terms & ConditionsCookie settings