Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4476 Topics

R
R W BContributor I
asked in Controllers and Music services

S2 App version 16 and unsupported iphones

I run a series of speakers, 3 x Play:3 and a couple of Sonos 1’s and also have a Roam which I am struggling with.I normally use an iPhone 6s with S2 version 15.  I can’t update this as S2 version 16 won’t work on iOS version 15.I also have an iPhone 13 running iOS 16 and it is now running S2 version 16.I foolishly tried to connect my Roam to a hotel network last week and have discovered the hard way that this is not a good thing to try - I don’t like using the Roam as a bluetooth speaker and wanted to stream direct.My iPhone 13 now says, when I try to re-establish the Roam on the network by adding it, that I have to upgrade.As my speakers are showing “SONOS OS: S2” and “Version: 15.11” I assume it wants me to update the speakers to 16.If I do this will my iPhone 6s running S2 version 15 then not be able to control my various speakers?

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Stanley_4
3 months ago
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jkm1974Avid Contributor I
asked in Controllers and Music services

SONOS drops off Airplay in Apple Music

My SONOS speakers are constantly dropping off my Airplay list as an option in Apple Music.  It will try to connect that give me the minus (-) symbol in Apple Music and not play on the speakers.  Restarts of router and speakers often helps but I’m getting tired of this issue.  My speakers NEVER have a problem if I use the SONOS app to the same speakers.  It’s something with the implementation of AirPlay in my SONOS system.  Any ideas?

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Y
1 year ago
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Rancho99Contributor I
posted in Controllers and Music services

NAS Drive - Tracks play ok Music Library says Music Files Not Available when I try and update

Hi thereI have a NAS drive where I store my music files which has been working fine for years with Sonos.Recently when I add files to the NAS and thus want to Update the Music Library via the Desktop App I get a “Music Files not Found” error as if Sonos cannot see the drive or the path.But Sonos CAN see the drive because it can play existing music files in the library. I can see the drive and contents via Windows Explorer on the same laptop as I am running the Sonos Desktop from.Nothing has changed that I know of in the Sonos set up or firewall settings etc. I haven’t done any Firmware updates on the NAS drive and it’s not visible externally so I don’t think any external updates have happened automatically.Sonos Controller and Sonos Music Library are showing on the list of Windows Allowed Apps with the Domain, Public & Private boxes all checked,I tried removing and adding the drive via Sonos Settings - it cannot see it (although it CAN as it happily plays music from it!)Any help gr

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Airgetlam
2 years ago
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SilentBassContributor I
asked in Controllers and Music services

Sonos Wireless HiFi System listed as a user on my computer Windows 11

I was in my start menu and hovered over my account name and noticed another account pop up named “Sonos Wireless HiFi System”, I clicked on it, and it just basically logs back in my account. It shows up in windows settings, accounts, other users as well. Using command prompt doing “query users” only my account shows, doing “net user” the sonos one shows but list my account as admin, I am wondering if this is a normal thing, and am guessing it has to do with how the sonos app streams music off my pc to the speaker. Or if is this not normal and I need to do something about it. other information that may help OS: Windows 11 (22H2) Build: 22621.1992SYMFONISK Bookshelf Speaker Sonos OS: S2Version: 15.6 (build 74043110)Hardware Version: 1.20.3.3-1.0

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S
9 months ago
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FimsContributor I
asked in Controllers and Music services

Rayo

Following on from a topic on Planet Radio disappearing from the list of services available, the solution was to add Rayo as there had been a name change.I don’t have Rayo on my list of services available to add.Anyone any ideas?!I’m in the UK, so should have it….

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F
5 months ago
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HighwaisterContributor I
asked in Controllers and Music services

activating soundcloud

I am trying to activate soundcloud on sono bur I can't see where to click after I have entered the activation code in the boxes. Can anyone help?

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Dogdad
4 months ago
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User966103Avid Contributor I
asked in Controllers and Music services

Music service (Audible, Idagio...) skipping, jumping to next track in middle of a track

My Sonos One speakers skip and jump to the next track, with music services such as Audible or Idagio.  I've changed wireless channels, rebooted router.  It still is happening.  Any suggestions?

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Airgetlam
3 years ago
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ByrjallContributor I
asked in Controllers and Music services

Adding music library from Qnap Nas using Plex

When I try to browse Music folder via Plex i cant see the folder in Sonos app.Under Music library in Sonos setting/Music library you can add folders, but the Qnap Nas only has IP adress and not \\computer\sharename.Any suggestions?

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Ken_Griffiths
1 year ago
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Whisker_JContributor I
asked in Controllers and Music services

"Unable to browse music" - iBroadcast, android and sonos one

In the past few days, the sonos app has been unable to load my music library stored on iBroadcast.I'm accessing a pair of sonos one speakers via my android s7 phone.I've tried unplugging the speakers for more than 10 seconds, and disconnecting/ reconnecting Wi-Fi, but nothing improves.Any help appreciated!

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controlav
3 years ago
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Dp1981Contributor I
posted in Controllers and Music services

Radio Stations not working properly

We can’t seem to hear any radio stations via the Sonos app. We used to listen to the various European radio stations - but now there’s nothing. Any advice?

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UKMedia
3 years ago
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mjaygoodmanContributor II
asked in Controllers and Music services

SiriusXM.

Is anyone having issues with streaming Sirius through SONOS

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Airgetlam
3 years ago
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nik9669aVirtuoso
asked in Controllers and Music services

Is anyone happy with the new app?

I’m seeing lots of posts with concerns about playlists, queues, alarms, sleep timers…  For users doing really simple stuff like selecting stations to stream, room grouping, controlling volume etc, are these things working? I’m just curious - I’m sticking to S2 for now. 

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S
5 days ago
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JulianFContributor I
posted in Controllers and Music services

Impossible to Play my Albums, from Apple Music, iPhone or Laptop, to Sonos

For about a year I have been unable to play my own ripped CDs (albums), from Apple Music (where they reside since iTunes was discontinued) to Sonos. I can play this music, no problems, directly out of the iPhone or Desktop/Laptop, using “Apple Music”, but when I try to access the same albums via Sonos, on iPhone or the Controller on Mac,  it says I need to subscribe to Apple Music! Why does this happen? I own Play 1s, Play 3s, Playbar & Sub, none of which allow AirPlay.I already subscribe to another music streaming service, Deezer

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A
1 year ago
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francic46Trending Lyricist I
asked in Controllers and Music services

Same Sonos app with my account on two phones

It’s a couple months that I can’t use Sonos on my iPhone and my wife’s one. Before I could use the app on my phone, listen to music with Spotify and control the same song on my wife’s phone. My wife could use the same app on her phone, without any problem. Now, if both apps are installed on both phones, I have ‘no connection to Sonos’, then follow the procedure using bluetooth and position, but at last I have no connection at all. If I deinstall the app on one phone, the app on the other one is working again. I hope I explained what happens. Is anybody able to help me? Thanks

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F
5 days ago
Dogdad
DogdadHeadliner III
posted in Controllers and Music services

sonos app issues…

My house is full of Sonos..in ever room. Never had issues in 3 years. WiFi is fine. 14 total Sonos devices including Boost. Since the LAST SONOS PHONE APP UPDATE, I get this occasionally. I see several others mention the same in different groups. All my speakers are working. If you click on the “fix it “issue < it comes back and says no Sonos products found on my WiFi…really? All are playing. Close the app out..guess what??!! Shows no issues. And at times ..app still crashes…  

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buzz
1 year ago
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KassakContributor I
posted in Controllers and Music services

Planet Radio Service

I added the Planet Radio service a week ago.  The service has been intermittent.  When it is running it will run all day without interruption.  But much of the time it doesn’t work; I cannot browse the Planet Radio music or even reauthorize . The on-screen message is to check my network connection.  I immediately tested half a dozen other (random) services and they operate perfectly. I have tried resetting my router and restarting my speakers.  I have contacted Sonos support; they couldn’t find a fault and concluded it was a Planet Radio fault  - but as support is not UK-based they were not able to test this conclusion.  Planet Radio support has not yet responded to my request for help.Has anybody else experienced this problem?  Any thoughts on how to resolve?  Thank you.

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K
2 years ago
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ChiGuy121Contributor I
asked in Controllers and Music services

Music Library missing some songs from newly purchased album

I bought an album this week from the iTunes store with 54 tracks.  All of the files are in the same folder, but only 38 appear in my Sonos Music Library.  When I buy music, I copy it to a flash drive plugged into my router which is what Sonos accesses.  All 54 files are the same type (m4a) and there are about 7,500 files in my library.  I’ve selected “update music library now” multiple times.  I’m using S2.  This is very frustrating.  Any ideas?  Please help!

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nova_bardotsuperstar
3 years ago
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JefDcContributor II
posted in Controllers and Music services

erreur sur Apple Music

Bonjour à tous, j’ai depuis septembre un home cinéma Sonos, et j’ai un problème avec Apple Music. J’ai bien mon compte sur l’app Sonos s2, j’arrive à accéder au menu Apple Music, mais pas la section ma Music et donc à mes playlist. J’ai un message d’erreur (voir les screens). J’ai ré installé l’application ré-accorder les droits Apple Music mais rien n’y fait … Avez-vous une solution svp ?  

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Ken_Griffiths
2 years ago
S
StoveContributor II
posted in Controllers and Music services

Sonos s2 app now needs ios14. More ewaste.

Had to dump several ipad 2 mini's on Friday as the old sonos s2 app no longer works and the new s2 app requires ios 14. Was this really necessary? Should be fines for this behaviour.

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buzz
1 year ago
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salejanContributor I
asked in Controllers and Music services

Tried everything to troubleshoot Spotify issues

Hi all,I’ve had this issue for some time: Spotify drops music regularly, Apple Music works perfectly. Things I’ve tried:Change SonosNet Channel Run ethernet cable from router to Boost Position Sonos products as close as possible to main Boost (including another Boost). There is roughly 20-25 ft between the main Boost and the next product. All other products are about 10 ft away from each other. Reboot system Re-authorize Spotify service Move wireless devices like cordless phone away from speaker Confirm sufficient download speeds Set up a speaker in same room as main Boost to see if it improved the issue (it still skipped, though maybe not as often?)Things I cannot do:Change my wifi network channel. I use Eero, which prevents users from changing the channel manually.  Remove Eero extenders, which lets the wifi network reach the basement office. While not listed by Sonos as unsupported devices, I understand this may be an issue.Things I haven’t tried, but am skeptical:Change ethernet ca

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P
1 year ago
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LouiePContributor I
asked in Controllers and Music services

Unable to connect to Sonos. Let's fix it

Purchased Sonos Arc last night and I keep getting the error message Unable to connect to Sonos. Let's fix it. It connects and drops all the time. I have an iPhone 14 and also tried using my iPad as the controller and same issue.  Sonos tech support really couldn’t help me via online chat and to call Monday. Can some shed some light on this issue? Love the sound and don’t want to return. 

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L
1 year ago
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billforTrending Lyricist I
posted in Controllers and Music services

Is there a way to limit SMB connections the Music Library? Each speaker has >15 connections to my NAS which results in denied connections after a while.

Hi, I recently added a new pair of Sonos SLs to my system that had just one pair, and noticed I was getting time outs from my NAS when trying to play music from my Music Library on the NAS. The playlist would skip about 10 or 20 songs and then finally play one. I’ve traced this problem to the elected sonos speaker in each pair opening up a large amount of SMB connections to my NAS (more than 15 each).  On some older NASs, there is a max connections limit (mine is just 50 per share), and over time considering other stations may connect as well, it exceeds that limit. Why does Sonos need to open up 20 or so connections for each speaker that is playing music from the  local NAS Music Library just to play a single song, and is there any way to limit it? I can’t see that it would need 20 connections from a performance perspective. Here’s an example of what I see on the NAS server coming from the lead speaker in each pair: root@ix4-300d:/usr/local/samba/bin# ./smbstatusSamba version 4.9.3PID

11
P
2 years ago
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BigjustContributor I
asked in Controllers and Music services

Verifying my email

Hi, I’m new to Sonos and have just bought my first product, a Sonos Arc. It seems that, in order to use it, I have to connect via your app. I have downloaded this and tried to set it up/register an account. I can see and log in to my new account online but the app is stuck on the ‘verify email address’ screen so I can’t use the app until I verify my email. I haven’t received your email with a link to verify my email!

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Airgetlam
1 year ago
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YACContributor I
asked in Controllers and Music services

Amazon Music no search results through Sonos app

I have Sonos App updated and Amazon Music unlimited. When I use the app on my phones and desktop it works perfectly. However when using the Sonos App on the laptop, when I do a search no results appear.I’ve updated the app. Reauthorised the service. Disconnected and reconnected to the network. Rebooted. Uninstalled and reinstalled all apps. Still not search results in the SOnos App when doing the same search as on the phone (yes spleed correctly).

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Annazel S
3 years ago
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NicoletoNCPContributor I
asked in Controllers and Music services

Having trouble searching songs in deezer through the sonos S1 app

I am having trouble searching songs using Deezer through the SONOS S1 app. This happens in either the mobile or PC apps. Other services like Spotify seem to be working fine.Search with other services like Spotify seems to be working fine I installed the service, have all my playlists and can browse all my songs.Can browse in deezer. It looks ok and works However, when I try to search for a specific artist or song I get a message saying “there was a problem searching, please try again”When searching in deezer I get an error message Any one is having the same problem?I already tried resetting the controller, changing the country in both the SONOS and deezer accounts. Sometimes after I change the country, the search service works but for a short period of time. Thanks in advance  

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Corry P
3 years ago
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