Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4615 Topics

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egburleyContributor I
asked in Controllers and Music services

Apple playlists no longer showing to SONOS as of November 17 Update

My Apple playlists are no longer showing up on SONOS after this week (Nov. 17) update. Instead, it shows blocks where the playlist would be with “Internal error - Invalid Atom” as the message. The first 3 playlists show properly, but the remaining show this error message. 

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B
5 months ago
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Ski girlContributor I
posted in Controllers and Music services

alarms not working

Hello - I have a Sonos and Sonos SL. The alarms stopped working. It says that they’re going off but there is no sound. I already did this (see below) for both my Sonos speakers and it didn’t fix either issue.  Please help!  Thanks, Brianna  Please unplug the Amp from power for a time, then plug back in. Once the light has stopped flashing white, open the Sonos app and set an alarm for in a couple of minute’s time.If that alarm does not work, please erase all alarms, then create one again for in a couple of minutes time. If that doesn’t help either, please let me know. Thanks.I hope this helps.

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Airgetlam
5 months ago
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richbrown21Contributor I
posted in Controllers and Music services

Service Stack issue when trying to map NAS to SONOS1

Hi,I’ve got a My Cloud Home and a Sonos1. I know the My Cloud service has been switched off so I’m having to try and map the NAS drive with my music manually. On a Win11 laptop using the SONOS1 app.I can select the NAS drive however when I try to connect I get the ‘serverstack’ error. I’ve set the  IRPStackSize REG to 24 (DEC) as per the faq but that hasnt helped. What else do I need to do? I’ve seen various messages re SMB - how do I check that on a My Cloud Home NAS drive? Any assistance is appreciated.R.

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Airgetlam
5 months ago
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BlueduckContributor I
posted in Controllers and Music services

Windows 11 Desktop Sonos App

Can someone please point me to the windows 11 desktop app for Sonos 2?   I have searched Sonos to no avail, Windows store, general internet search. Thank you Update—-after search all evening I finally stumbled across it. Now if I could only get it to connect…

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Airgetlam
5 months ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services

Finding Amazon Playlist

I’ve signed up to Amazon Music Unlimited and am trying to locate good Spatial content. I created a new Playlist in the Amazon Music app and added a Playlist to it but when I go to Amazon Music in Sonos app and My Music - Playlists I don’t see that Playlist I’ve created. Is it just a question of waiting for servers to replicate do you think?

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Stuart_W
5 months ago
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In_StereoContributor I
asked in Controllers and Music services

Make speakers play music from all speakers with google assistant

Hi! I have had a Sonos One with Google Assistance which have worked perfectly when asked the assistant to play a song. I recenty bought a Sonos Arc, Sonos Sub and two Sonos One SL. These new speakers are in my TV-room and my old Sonos One in the living room.When asking the assistant to play a song it either chooses to play from my old Sonos One or my new speakers without my old Sonos One.I can´t group all the speakers in the app since I have to have three rooms to be able to do that. Anyone has a solution for this? RegardsPhilip

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I
5 months ago
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kdotseyAvid Contributor I
posted in Controllers and Music services

Redundancy and ambiguity

1 my phone offers chat support but I am number 20 in que My S2 app on my phone directs me to S1 app only and will not operate function or allow me to use my S2 app and Roam and play one speakers also on the technical support website it says the chat is closed but on the phone I’m in Que also the phone S1 app says it can’t find my system yet I have it playing with my sonos connect You have some seriously defective programs here

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jgatie
5 months ago
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mdstricklinContributor I
posted in Controllers and Music services

Music library (samba on Raspberry Pi) showing inaccurate track lengths

Hey folks. I’ve got a Raspberry Pi 4B hosting a samba share on my network that I’m using as my music library in Sonos. The share itself is using SMB is a 128 GB USB 3 flash drive formatted as exfat and remounted on every reboot with fstab.My hardcore nerd kicked in and I cut together some 12-hour tracks of ambient sounds from Star Trek as sleep aids. As you can see from the Explorer screenshot, the tracks themselves vary in length from 11:58:59 to 12:00:00. When they show up in Sonos, though, the track lengths vary WILDLY from anything as short as 5:37:05 (less than half the length) to something as long as 45:23:54 (almost THREE TIMES the length of the actual track).Is this a known issue? Do I need to update something in a config? I didn’t have this issue when I was hosting the exact same files from a samba share directly from Windows, but I decided to offload it to the Pi to ensure higher availability.Screenshots: https://imgur.com/a/qlOTNRx

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Airgetlam
5 months ago
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Tom JContributor I
posted in Controllers and Music services

Incomplete display of the Amazon Music - My Library Subdirectory

Return of a similar issue reported and address back in the summer (2023). When searching the “My Music” subdirectory in the Amazon Music Service menu, the display of the artists and albums in the My Music library subdirectory is incomplete. The good news is that the music is there & can be accessed by searching. The problem appears to be solely that you can not look up all of the artists and albums in the subdirectory if you trying to make a selection of music to listen to.I called this into Sonos support 7-10 days ago. No change as of today (12/5). I appreciate that Sonos may need to engage with Amazon to resolve. Are other users experiencing this again? Please post if you are so we can help move the issue forward to resolution. Thanks all.

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Jamie A
5 months ago
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xjones67Contributor I
posted in Controllers and Music services

BUG: wrong sort grouping in Apple Music

See the attached pic. This is in the Sonos app for macOS. Notice that the letter headings skip from “T” to “W”. In the “W” group is an artist starting with T, followed by U, V, etc. 

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jgatie
5 months ago
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Jonnydrama32Avid Contributor I
posted in Controllers and Music services

sonos arc surround not playing well with Alexa

I’m having an issue with my arc and surrounds when I start music using Alexa. I have a number of Sonos speakers:surround upstairs  bathroom play 1 basement play 1 Arc+300s+sub Living RoomWhen I create an Alexa group with all four and say Play “name of the group,” I can see in the Sonos app that all four have been triggered to play. The problem is, it’s only actually playing on the first 3.  I tried a separate test where I asked Alexa to just play it on #4. Again, it looks like it’s playing but there is no sound, even when I crank it to 100. Now, if I do the exact same thing and start a song either individually on #4 or as a group using the Sonos app, everything plays as expected. I have no idea how to fix this. I’ve changed the name of the group in Alexa. I unplugged my arc and reconfigured it, then put the surrounds and sub into the surround bond again. No matter what I do, Alexa does the same thing - the music appears to play on all four, but it’s only three. One interesting thing is

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J
5 months ago
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RunronContributor I
posted in Controllers and Music services

pandora unable browse

Pandora unable browse. All other apps work fine.

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controlav
5 months ago
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tlk0129Contributor I
asked in Controllers and Music services

Cannot Setup with PIXEL 6A due to PIXEL only allowing 5G

Hello, I have a new Phone and New router, with Sonos Play 1 speakers. The router is 2.4G and 5G. I renamed the 5G so I can set up Sonos using the 2.4G connection. I connected my computer using the 2.4G, and tried to set up Sonos from the computer, but the PC controller told me I MUST set up with my phone. But….the Pixel will only allow a 5G connection which I cannot override to use the 2.4G connection. This means I cannot set up my sonos speakers. Any help would be appreciated.

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S
5 months ago
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Smitty_DadContributor I
asked in Controllers and Music services

Streamed music pauses and skips

We recently moved but took our existing wireless network with us - no changes to wireless configuration. Since move Sonos music pauses frequently for 5-10 seconds and sometimes skips.  It happens from multiple iPhones. Ping testing is normal for latency with minimal timeouts.  Wireless speed is over 1400 Mbps to the gateway.  No other signs of interference or latency.System is one playbar with sub grouped, and two Play:3 units.  Pause happens on all of them regardless of playing mode.  Any thoughts out there?  

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Airgetlam
5 months ago
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johnrf4321Trending Lyricist I
asked in Controllers and Music services

speakers keep disappearing and coming back

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off.  But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move.  Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense.  But a day later the problem is back. The speakers come and go.  I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there.  It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it.  Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks . Th

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Airgetlam
5 months ago
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JPR_Project1Contributor II
posted in Controllers and Music services

New phone and I can't install SONOS S2.

Hello, I’m French.I've just bought a new SAMSUNG A23 5G phone. I downloaded the SONOS S2 application from the Play Store.  I click on "Add to an existing system". It tells me: "Connect this mobile device to the Wi-FI network to continue." OK....and nothing happens. But I'm connected to WIFI.How do I proceed?Thanks for your answer. 

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ratty
5 months ago
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Tlman46Contributor I
asked in Controllers and Music services

Deleting a station from My Sonos Stations

Hi, I added a stream that I wanted to listen to through TuneIn My Radio Stations, then added it to My Sonos.But I got the URL wrong. I went back into TuneIn to delete the station, which I did BUT I failed to check “delete from My Sonos” also. It’s disappeared from TuneIn but is still sitting in My Sonos. When I try to delete it from My Sonos, the operation fails, with an error message, “unable to remove station from my radio stations”.I tried adding it back to TuneIn, but that didn’t help.Any suggestions for how to remove this from MySonos?Thanks!

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Sotiris C.
5 months ago
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Stevebruce1Contributor I
asked in Controllers and Music services

Gen 1 Play 5

Recently moved, brought my Gen 1 play 5's but forgot my connect. What else will run the 5's? Gen 1 Beam ? Don't want to buy another connect as I have 2 and the Amp on the other side of the country. I use tidal for music.ThanksSteve

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S
5 months ago
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WorldHQContributor I
asked in Controllers and Music services

Experiencing sudden, heart stopping short volume blast

System: Arc, 2 beams (Gen2)on additional TVs, 2 ERA 300, 2 ERA 100, Play 1, Sub (Gen2)Volume blast for a second or two, Sonos System goes dead then restarts in 30-45 seconds at set volume. Scares the * out of any listeners. Any suggestions?Thank you  

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Stanley_4
5 months ago
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KkstContributor I
posted in Controllers and Music services

spotify

I can’t tell when I’m searching for artist if I’m searching in Spotify or something else. Many of my searches come up with nothing

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controlav
5 months ago
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cayproseContributor I
asked in Controllers and Music services

spotify and amp

Good morning.I have an amp that I connect my cell phone to.If I listen to Spotify (having a subscription) on my mobile phone I don't have any type of advertising that interrupts my listening.instead if I connect it to the amp advertising takes place.does anyone know why?Thank you

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Ken_Griffiths
5 months ago
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bilgolajonContributor I
asked in Controllers and Music services

sonos Radio HD in Australia

Another 12 months has passed and still no sign of access to Radio HD in Australia!@Sonos, when are you going to make this available downunder?

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Stanley_4
5 months ago
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rtangContributor I
posted in Controllers and Music services

can 'see' old playlist but then 'the associated account was not found on your SONOS system' !?

I spent quite some quite creating a large holiday music playlist a few years ago (probably before the switch from SONOS 1 to SONOS 2? not sure...); that list still appears - and I can ‘see’ all names / tracks that are part of the list.However, when trying to play the tracks, I get the above message ‘the associated account was not found on your system’ !?So - not sure what’s going on here.1 - I have never created / used more than ONE SONOS account (so the message, at face value, does not make any logical sense? - The playlist CAN ONLY BE ASSOCIATED with the same account I am using now - and:2 - again, I really don’t know enough about the technical background here - but - if I can ‘see’ each and everyone of these tracks, albeit with a funny struck through circle in front of it, then I assume that the associated info (i.e. source of the track / album etc.), so the coordinates for SONOS to find the track, are still there.  Isn’t that what makes up a playlist?  I mean - the playlist itself

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R
5 months ago
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MeroniContributor I
asked in Controllers and Music services

I can't get XM Sirius Canada to authorize on Sonos

The Sonos XM Sirius goes to the US website and doesn't recognize my Canadian login. So I can’t reauthorize. Sonos changed something because I’ve been using Sirius XM Canada for years/ Is there a work around or fix?

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M
5 months ago
Beamse17
Beamse17Trending Lyricist I
asked in Controllers and Music services

No surround speakers via Plex TV app

When playing music using the Plex app on my TV it sounds terrible -  almost as if I'm only hearing one channel and the system isn't sending any signal to the rear surround speakers.The TV is brand new ULED Samsung.In the 'About my System' section:When its working properly from the Sonos app on my phone it says nothing regarding audio in. .When playing from the problematic Plex TV app it says it's Dolby digital 2.0I have a sonos beam and 2 x play ones (all gen2)The audio is fine if played from Plex in the Sonos app from my phone.

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G
5 months ago
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