Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,565 Topics
  • 31,266 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4565 Topics

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hughleeContributor I
posted in Controllers and Music services

Soundcloud only shows the last 195 "like tracks" but I have over 400 - what is going gone?

For every additional track i “like”, Sonos drops one off at the end of the list so all I see are 195 but I ghave much more.On the Soundcloud app, I can see all my “liked” tracks.Any idea what this is all about?Thanks in advance,

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controlav
6 months ago
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autksContributor I
asked in Controllers and Music services

Beam + Sub + 2xERA300 music suddenly “not encoded correctly”

My system turned south today for no apparent reason. Running firmware 15.9. Same thing happens on iPad, running 16.6.1 and iPhone. So far it happened on only Atmos songs, have not tried others.lt plays for a minute or so, and then shows the message not encoded correctly, and then jumps ahead 1 or 2 songs, and repeats. Running Apple Music from the Sonos app. ERA300s set to stereo mode. Help, this is the first real problem I have had with Sonos!!

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A
6 months ago
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JuharaContributor I
asked in Controllers and Music services

i dont haave access to my account anymore how can i reboot my sonos

How can I reboot my Sonos speaker if I don’t have access to my account anymore. The account been hacked .so please can anyone tell me what to do?

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Ken_Griffiths
6 months ago
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WRCContributor I
asked in Controllers and Music services

Tune In Infinite Loop

My system is stuck in a permanent “Tune in” introduction.  Just the declaration that Tune In is starting followed by an ad, over and over again.  Never getting to the radio station 

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W
6 months ago
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POWVortiContributor I
asked in Controllers and Music services

Error when playing YouTube Music on Sonos (701)

Hi guys,Since the last two days I have problems to play my uploaded music from my YouTube Music free account. When I try to play a song the Sonos app says“Fehler beim Hinzufügen von Titeln zur Liste (701)” (maybe “Error adding songs to list (701)” in English?)I already tried to remove the YouTube Music service and re-added it.Do you know what I can do to solve this problem?

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P
6 months ago
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Steph44Contributor I
asked in Controllers and Music services

fin des morceaux coupé avec sonos connect et deezer

Bonjour,Quand j’utilise Connect avec Deezer, la fin des morceaux est systématiquement coupé. Cela fait des années que j’ai le problème. Ça ne se produit pas avec les autres enceintes sonos.Est ce que sonos pourrait régler ce problème ou voir avec Deezer si le problème est chez Deezer ?Merci d’avance pour votre réponse s Google Translate:Good morning,When I use Connect with Deezer, the end of songs is systematically cut off. I've had the problem for years. This doesn't happen with other PA speakers.Could Sonos resolve this problem or check with Deezer if the problem is with Deezer?Thank you in advance for your response

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M
5 months ago
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ximjakeyyContributor I
posted in Controllers and Music services

BBC Sounds audio dropouts

Hello,I’ve recently started having issues with Audio dropouts on BBC Sounds again on a playbar “Jakes Room”I had this issue around 2 months ago, along with an issue where changing the volume on the device was heavily delayed. I factory reset this device to solve the volume issue, and it solved the audio dropout too.I’ve submitted a diagnostic “1331804825”RegardsJake

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Ken_Griffiths
6 months ago
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SteB01Contributor I
asked in Controllers and Music services

Sonos app on iphone disconnected when I go to use, but reconnects fine about 10s later

I have used Sonos speakers for years with no problems.  However, in recent months I find that every time I open the app on my iPhone, the sonos app is disconnected from the system so I cannot control it.  Within about 10s it reconnects fine without me having to do anything.  My wife (also using an iphone) doesn’t experience any such problems.  I’ve not knowingly changed any settings and the only app changes would be standard app updates and iOS updates.  Any help much appreciated

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Stanley_4
6 months ago
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User279803Avid Contributor II
posted in Controllers and Music services

Can't play Virgin Radio on S1

As of this morning I get the following message when trying to play ‘Virgin Radio UK’ on S1:“Unable to play Virgin Radio UK - the song is not encoded correctly.”It is working as usual on S2.I’ve tried deleting and reinstalling the Virgin Radio service on the S1 app.

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Corry P
6 months ago
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Greg1988Avid Contributor I
asked in Controllers and Music services

Adding new speaker

Hi,I have a Sonos system set up in my house. I have been having renovation and disconnect all Sonos products. I have brought a new Sonos One Gen 2 (Kitchen) and added it throght the Sonos Android app but now when I turn my other Sonos products on they aren't showing in the same system. Can anyone help me get them all on the same system please? They are both on the same network.  

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jgatie
6 months ago
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JimbroskiContributor I
asked in Controllers and Music services

using sonos for st home djing

I’ve been through the chats on this and I am looking for an at home, drunken party app that doesn’t lag with my Sonos system like other dj apps. It’s not for huge social events, but at home I want to sync my sings without a delays. Help please  

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jgatie
6 months ago
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AngelasHusbandContributor I
posted in Controllers and Music services

Some of my iTunes music albums do not appear in my SONOS library

I have a large collection of music on my PC and my iTunes library feeds my SONOS library. But I notice that some are missing from SONOS. To take an example, I have 9 albums by the band Santana on iTunes and all of them play OK via iTunes. But only 5 of them are available on Sonos. These ones that do are all either MP3 or M4A files. The others are all WAV files. Does Sonos not recognise WAV files? Have I got to go back and convert all of the WAV files in my collection to (say) MP3?

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A
6 months ago
A
aferdiaContributor I
asked in Controllers and Music services

Youtube Music Not Displaying Full Library

 Hi folks,New to the Sonos ecosystem so was looking forward to using the app with my Youtube Music account.But i seem to be hitting upon an issue whereupon the Sonos app will only show me a small number of artists/songs/playlists from my Youtube Music Library.For example, in the Artist section I can only access artists up to the letter I.Songs/PlaylistsAlbums also only offer me a small selection from my Library.Anyone come across this? Is there a fix?Thanks for any help. 

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3 months ago
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Patryk31Contributor I
asked in Controllers and Music services

playbar airplay and connecting to it from my iphone

Hi all. Hope you can help. I bought playbar and trying to listen music from my iPhone 6s throughout playbar. Like YouTube or my own one. But I can not connected. I tried airplay but don’t find sonos playbar on my phone. Has anyone got any ideas to fix this. Many Thanks in advance. Patryk  

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106rallye
6 months ago
HoMeRz
HoMeRzContributor I
asked in Controllers and Music services

SAMBA share can no longer be found

When I tried updating my Music Library today, I got a message that the location “is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.” Neither of those is true. Other directory locations at the same subdirectory level can be accessed and read fine.

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HoMeRz
6 months ago
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RustProof-LamaContributor I
asked in Controllers and Music services

Controlling my sonos products from my MacBook

Some time ago we had the ability to connect/control from Mac products, e.g MacBooks, iMacs etc… Since I work from home and I am  usually always on my MacBook, It would be nice to not have to grab my IPhone every time I want to play music. I worry that Sonos has too many eggs in one basket and I’m starting to lose interest.  Simplicity is good but folks still need options. I was willing to overlook the lack of Bluetooth, but now that I have all these Sonos products l I realize my options are soo limited!  please bring back the option to use my MacBook, and recognize the UX is key here.

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R
6 months ago
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YadinContributor II
asked in Controllers and Music services

I can't see my local music on Sonos library on my Mac

I’ve added to music folders from my Mac to Sonos library. Although I can see the folders in the library, when I go into them there are no tracks. This has happened before and Sonos had to work on it for an hour over remote control, For some reason it happened again….

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Airgetlam
6 months ago
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MillerrContributor I
asked in Controllers and Music services

login overseas

I live in Australia and am now in the US.  The house i’m staying  at has a Sonos  system.  When I open my Sonos I don’t have Deezer or Tune-in radio.  I cannot login to the Ap.  It won’t accept my UN/Pword.  Tried to reset password  but still able to sign in.  I can log into Sonos online site. Can’t add TuneIn or deezer.  

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melvimbe
6 months ago
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lucast22Contributor I
posted in Controllers and Music services

Spotify Connect Issues

Creating a separate post regarding the below as this was marked as answered but the issue has not been resolved.  I personally use Spotify Connect 99% of the time to play music to my Sonos speakers, I think we can all agree it provides a much nicer UI for finding and playing music than the Sonos app (and has better audio quality than AirPlay)… However I have always noticed it tends to be a bit unreliable especially when switching rooms (say you listen to music in the kitchen then go upstairs and want to switch to bedroom without pausing the music). This will work sometimes but on a lot of occasions the new room will show as selected but no audio will play from the speakers (yet the song time will continue to advance). Scrubbing the track will then result in it quickly skipping 2-3 songs, and the audio playing will then be a different one to the displayed “Now Playing” (typically the song before in the queue) I have recently gotten round to debugging this a bit more and have found a rel

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K
3 months ago
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Tito07Contributor I
posted in Controllers and Music services

Songs displaying incorrectly

When playing music through the Sonos app, only tested with Spotify and Amazon as those were the two services I am using, when scrolling all the way to the end of my Playlist it seems the display of the songs gets all mixed up. It looks like I have duplicate songs in playlist but there aren't. As a further test, I added a new song to the playlist and played the last two tracks. The second to last one is incorrectly listed but does play the second to last song on my playlist. As you can see in the picture there are various duplicates that do play the song in that track number on the playlist. Not sure if anyone has a fix or if this is a visual bug that needs to be addressed. Edit: Not shown in the screenshot but this last segment repeats itself a little further up. 

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controlav
6 months ago
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timlanceContributor II
posted in Controllers and Music services

How do Sonos iOS app and Music iOS app work together?

I am considering buying a pair of the 5 speakers. I have not totally wrapped my head around the usage on a day-to-day basis. I think the Sonos app is used to set stuff up, like EQ, but from then on you just use the iOS app of choice - e.g. Music, Sonos, whatever. You basically forget the Sonos app until something changes. My concern is the wife having to do anything more than firing up Music and playing.

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6 months ago
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rmarcContributor I
posted in Controllers and Music services

Playlist

Hi, I have one location with a Sonos Connect and another with a Port. Not on the samenetwork. On the Connect I have playlists etc and would like to use this on the Port also.Is this possible? 

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R
6 months ago
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PWoodContributor I
posted in Controllers and Music services

Connectivity Problems

Several months ago I started to experience connectivity problems with my Sonos system (2 Connects and a Connect Amp): songs would skip mid-play; connections were dropped with increasing frequency; playlists wouldn’t download because of encoding errors; etc. The problems got worse and worse until the system became essentially unusable. I looked on the Sonos Community site and found several people reporting similar problems, but no solutions. I finally discovered a fix and wanted to share what I learned in the hopes it may help someone else.When I installed my system, I connected the Connect Amp and one of the Connect units via ethernet (over my home wiring) and the second Connect via Wi-Fi. (I assumed the Ethernet connection would be faster and more reliable than Wi-Fi.) For a couple of years, everything worked fine; then I started having trouble. When I started to experience problems, I tried suggested fixes like restarting all my devices and rebooting the router, but none of them work

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ratty
6 months ago
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bjuraszContributor II
asked in Controllers and Music services

iHeartRadio will not authorize

I’ve seen a topic about this from 2 years ago.  None of those solutions is helping me.  I’m trying to add iHeartRadio to my Sonos services.  The Sonos app tells I need to authorize the service and gives me a 5 digit code to enter.  It then sends me off to Safari to enter this code.  However, it appears the phone is auto-filling that 5 digit number for me (perhaps incorrectly?) - but then the web page tells me that I did indeed successfully authorize my Sonos system to my iHeartRadio account.  So I’m pretty sure the code was entered correctly.The problem is when I try to use iHeartRadio it constantly tells me that the account needs authorized.  This is very frustrating.

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Airgetlam
6 months ago
E
EbizboyContributor I
asked in Controllers and Music services

Spotify playlist size limits

Is there a size limit for Spotify playlist to be played using the Sonos app? I have a 9,000 song Spotify playlist that I have added to My Sonos but it won’t play.  I get an error message that says the song cannot be added to the queue.  I have other, smaller, Spotify playlists that play fine. 

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Bumper
3 months ago
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