My system turned south today for no apparent reason. Running firmware 15.9. Same thing happens on iPad, running 16.6.1 and iPhone. So far it happened on only Atmos songs, have not tried others.
lt plays for a minute or so, and then shows the message not encoded correctly, and then jumps ahead 1 or 2 songs, and repeats. Running Apple Music from the Sonos app. ERA300s set to stereo mode.
Help, this is the first real problem I have had with Sonos!!
I would perhaps keep things simple and just start with a reboot of the router and maybe if that doesn't fix it, then give the speakers a power-cycle too.
Hi
A few things in addition to what
What do you mean the Era 300’s are set to stereo; as there is no such setting. Are you trying to say they are:
Also, the latest iOS is iOS 17 (possibly 17.1.1 for some devices)
The latest iPadOS is iPadOS 17 (possibly 17.1.1 for some devices)
The device software may be the issue. Please update your device to see if the problem corrects itself.
A ““not encoded correctly”” error is typically due to network issues causing packet loss. It’s nothing to do with the iPadOS version at all (iPadOS 14 and higher are supported, and it could be an older iPad). The controller doesn’t participate in the traffic flow.
Duplicated IPs are a common culprit, hence Ken’s prescription.
Rebooted router, and updated to OS17.1.1, rebooted all devices. All seems to be ok now. Thanks for your help!
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