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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,134 Topics
  • 51,336 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7134 Topics
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michael1982Contributor I
asked in Controllers and Music services
adding music library from phone (android) to SONOS 2 app

Hi,After last actualization SONOS2 “forgot” my music library (catalogue on microSD on android phone). I’ve tried to add new Music Library (Settings/System/Music Library/Configuration of Music Library/add) but app do not accept path to file (which I take from phone file manager) for exmpl: /storage/6231-6630/MUSICIt also asks for user and password which are described as optional - do I have to ad those too when file is not protected?Does any one know how to set path to the SD card ? If I knew the beginning of the path the rest would be easy...

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Airgetlam
1 year ago
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BoulderMarcContributor I
posted in Controllers and Music services
Can't run S1 Controller on Macbook Pro

Have been running seven Sonos zones using older hardware and S1 controller on iPhone and iMac with no problems. Upgraded to MacBook Pro macOS Ventura. Mac-version S1 controller hangs and won’t boot. PC-version S1 Controller (running under Windows 11 on Parallels) boots, but won’t recognize any Sonos devices. Might be incompatible port configuration. Very frustrating. Any ideas?

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B
9 months ago
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benbggAvid Contributor I
asked in Controllers and Music services
macos app unresponsive on wake

Hi,I run the Sonos S2 app on my Macbook (current OS Ventura 13.4, but problem has persisted since Monterey) and it’s connected to a Belkin Thunderbolt dock, which provides network connectivity via ethernet.When I stop work in the evening, I power down and disconnect the dock.The next morning, when I power up the dock and wake up the macbook, the Sonos App goes unresponsive and I have to force quit.Anyone seen this?

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B
1 year ago
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kiwibrentContributor I
asked in Controllers and Music services
app crashses when loading

I am running iPhone XS Max on iOS 16.5in last 2 days I can’t load Sonos app.  It just crashes and goes back to home screen.  I have restarted phone, deleted and reinstalled app from App Store.  No change.  My wife’s phone with similar spec is working fine???

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Ken_Griffiths
1 year ago
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GharaviContributor I
posted in Controllers and Music services
Changing to Sonos, can't make it stop

I bought some Sonos speakers last week and since that I encounter a strange issue I can’t figure out what causes it and how to make it stop.For the record, I use Spotify as music streaming service.The issue I have is that when I start to stream music in my car or phone it automatically changes to the speakers in my home. I’ve grouped 3 of the speakers as one group and one is separate. It always transfers the music to the grouped speakers. The odd thing is that I get the music to right unit, like when I’m in my car driving but after a couple of minutes it transfers the music to the speakers at home. If I redirect it back to the car it works fine, for a couple of minutes then it transfers it back to the speakers at home again.I never had this issue before and this started to happen as soon as I bought my Sonos speakers.

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106rallye
1 year ago
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Klava33Contributor I
posted in Controllers and Music services
streaming playlist on connect

I am replacing a connect with a port and I have several Sonos playlists on the connect that i o works like to transfer to the port. The connect is an older generation that runs on the S1 controller. I don’t they are linked to a music folder, I think they are streaming playlists from Apple Music but not stored on the Apple Music app but the Sonos app.  Is there an easy way to transfer them? I have both still connected on the same network.

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controlav
1 year ago
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BodisyferContributor I
posted in Controllers and Music services
solar radio won't play on my system from any provider

Solar radio will not play on Radioplayer, TuneIn or Sonos radio.

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F
7 months ago
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JoshStrContributor I
posted in Controllers and Music services
Wireless range extender

I have a long house, that is covered with multiple starlink mesh nodes. In most rooms I have S1 speakers throughout the house with a larger set up in the living room. No speakers are wire connected.When I try group all speakers, I'm presented with the “Wireless range extender” error.  Wireless range extender Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group. To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router.

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Stanley_4
1 year ago
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MaccafootballContributor I
asked in Controllers and Music services
sonos app

Hi I have just purchased my system comprising an Arc, sub mini and 2 Era 300’s. I have downloaded the Sonos app to control the system and I was wondering if my wife can also download the app and adjust it also, or is it only 1 person per household who can have the app?Thanks James

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1 year ago
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AcuffTrending Lyricist I
posted in Controllers and Music services
Sonos steals my music when I'm on the road

I play Spotify from my iPhone 14 on my Sonos 5 and ERA 100 at home.  Then I leave and play Spotify through a bluetooth headset (Sena 30K0 on my motorcycle.  I’m happily riding along and the tunes stop.  When I can check the phone, I find that Spotify has switched to Sonos.  I switch back, but a few minutes later it happens again. I’ve made sure I have the latest update of the Sonos and Spotify apps, closed the apps, and powered off the phone, but it still happens.  Any idea what is going on and how I can stop it?

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A
1 year ago
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baronjman91Contributor I
posted in Controllers and Music services
Error when attemtping to reinstall Sonos Desktop app for Windows 11

So I recently uninstalled the Sonos Desktop app for my windows 11 laptop after I noticed it was not opening properly (it would hang on the Sonos logo startup). Now, I have been attempting to reinstall it and I get this message: Any ideas on how to resolve this error?

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controlav
1 year ago
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charlesyContributor I
posted in Controllers and Music services
Can I access the Music Library on my PC without running the Sonos app on my PC?

I keep my music library on my Windows 11 PC, but most of the speakers are in other rooms, and are controlled via the app on an IPhone or IPad. At present, I can only access the music library when the Sonos app is running on the PC. I suspect this is because I set up the Library on the PC, and the pathnames appear on the iPhone or Ipad in shortened form, e.g. as //PCNAME/Piano and Chamber, whereas the name on the PC itself is C:/Users/Myname/Music/Sonos folders/Piano and Chamber. I have tried to set up the music library using a longer pathname on the Ipad, but get the message “Computer is not responding”.I have used Sonos in both wired and wireless form, but it has no effect on the problem. The configuration of my house means that I need to extend the Wifi, and in the past I have tried the patience of kindly Sonos experts with the problems caused by various Wifi extenders. However, I now have a TP-Link Mesh system, which should be less problematic.I may be wrong about the cause of the p

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ratty
8 months ago
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RonMcContributor I
asked in Controllers and Music services
Tracks skipping when using Spotify with cross fade

Over the past month or so I am finding that playlist tracks skip prematurely to the next track when using the Spotify service with cross fade enabled. Tracks pay in full when cross fade is switched off.

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Corry P
1 year ago
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ThomasD1974Contributor II
posted in Controllers and Music services
Clean up, unwanted stations - eg Sonos Radio

I notice a new station, Sonos Radio. When I tried to remove/ deactivate i could not.Please help how i get this removed.All search results in the app. Starts with Sonos Radio. This is bad.Hope this bug Will be Solved 

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T
1 year ago
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DanilushkaContributor I
posted in Controllers and Music services
Sonos2 App automatically using wrong email to login to add a service

Sonos Controller for Mac: version 15.4, Sonos OS: S2When I attempt to add a service, the app applies a hard-coded email address to sign into sonos.com. It is the wrong address and not the one in my account settings, but I see no way to change it.

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controlav
1 year ago
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SomosTrending Lyricist I
asked in Controllers and Music services
Home and lock screen volume control on Android keep ceasing to work

No sooner do i fix this function (by some combination of clearing the Sonos app cache, restarting the phone, and/or deleting and reinstalling the app) than it stops functioning again. Does anyone know the solution? Or if Sonos is in the room, can you please ask your engineers to fix this function? Thank you. 

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S
1 year ago
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NeugierigContributor I
asked in Controllers and Music services
kein Trueplay

Hallo.Ich richte gerade mein Sonossystem ein.Irgendwie finde ich keine Möglichkeit die Era 300 über Trueplay einzustellen.Unter "Mein System" und "Produkte" finde ich die eingerichteten Räume und gehen dann z.B auf den 300er aber finde nirgendwo eine Trueplay-Tuning Möglichkeit.Jemand ne Idee?

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Airgetlam
1 year ago
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AnaceContributor I
asked in Controllers and Music services
amazon music

Only the first 5 artists show in 'my music'.  Same with albums, only the first 5 show up.  If I click on tracks, they're all there.  Search function works to find artists and albums.  I've deleted and readded Amazon and the sonos app. Still only shows first 5.  I'm on S1 and this is across all devices used.

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Corry P
1 year ago
O
ormondContributor I
asked in Controllers and Music services
Wrong Music Folder

I've recently upgraded my computer and it now has a new name, but the same data drive which holds my music files.  I'm using Sonos V1.  When I try to play it gives an error that it can't find the music drive on my old computer.  I've tried to change the folder in Sonos, searched the registry for any instances of the old computer name, searched the drives for any file containing the old computer name.  All without success.  Any ideas? 

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O
1 year ago
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EeltjeContributor I
asked in Controllers and Music services
Spotify

I've bought a New Sonos Era100 speaker but can't add Spotify to the music service. Pleas help

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E
1 year ago
Sveinlea
SveinleaContributor I
asked in Controllers and Music services
high volume level sonos

The volume seems too loud when playing from Apple  music , Tidal etc in the Sonos app. Anyone else experience this?

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J
1 year ago
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BobAdamContributor I
asked in Controllers and Music services
unsupported sample rate

I am getting an error message when I try to play something from my music library.It reads : "Unable to play....it is encoded at unsupported sample rate 24b22664 HZ" Any suggestions??

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G
1 year ago
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Musicguy55Contributor I
posted in Controllers and Music services
when will we all file a class action suit against this company??

When?

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Corry P
11 months ago
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derekn43Trending Lyricist I
asked in Controllers and Music services
Sonos Unable to Connect to PC

Sorry to be an aged non-techie!  Have a sudden problem with my S1 five zone system - ok with Spotify but when I try to play from my Music Library I get “Unable to play xxxx, Unable to connect to XXXX”; (this being my PC).  When I go into the Library Settings I can’t add or remove any Folders, it just goes back a screen.  The system advises me to check sleep settings (are ok) and and firewall settings (Sonos.exe is allowed in Bitdefender).  My PC can see all my Sonos locations and the external drive that contains my FLAC files.  I don’t want to try anything drastic like uninstall without advice from someone better qualified than me.  Any help please?

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D
1 year ago
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Ad_RexContributor II
asked in Controllers and Music services
AirPlay broken on Apple Ventura?

Recently updated my Mac to Ventura and it will not AirPlay to any of my Sonos speakers. It sees them, shows as connected but zero audio. I thought it may relate to HomeKit so added all speakers in there. They show up but with a banner saying something like ‘This device is not compatible’.Under previous OS I had no problems whatsoever. Should add that AirPlay from my iPhone & iPad works perfectly to all speakers & rooms. Issue seems to be 100% with the Ventura OS. Any thoughts?

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N
1 year ago
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