Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 31,117 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4540 Topics

W
wolfenContributor I
posted in Controllers and Music services

Live Streamed Radio Jumps

Hi,We have a Sonos Port in our living room, a Sonos One in our kitchen and an IKEA Symfonisk in our kid’s bedroom (all up to date). We usually listen to the live streamed radio station Sveriges Radio in the mornings. The stream keeps jumping, I think it’s back in time. More than an hour is my guess. This always happens out of the blue. Some mornings it doesn’t happen, some mornings it can happen so many times you just want to go buy and old school FM radio and retire the Sonos speakers (not really, but you get the frustration 😉).When this happens I’ve never found an issue with Sveriges Radio at status.sonos.com, it seems like it’s a bug somewhere. I don’t know if it’s on the Sonos side of things or at Sveriges Radio’s side, but it’s pretty annoying and I don’t seem to be alone.I searched the community before writing this, and found at least one person with the exact same issue. It’s in Swedish: https://en.community.sonos.com/old-sonos-svenska-forum-229125/naer-ska-sveriges-radio-boerj

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Rowena B.
3 years ago
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jeromepTrending Lyricist I
asked in Controllers and Music services

SiriusXM not accessible tonight

I’m getting Sirius XM errors tonight trying to access it with S2 on an iPad Air.  I do not have any issues accessing Sirius through web player or the Sirius app.  The status page at Sonos say that Sirius is up, but I find that had to believe.  I’ve reset the controller software and reconnected it to the system with no change in Sirius accessibility. other services play, like Spotify.  The above image shows screen behavior when trying to access Sirius on the app. Diagnostic. 1109363835

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Airgetlam
3 years ago
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johan_stalContributor II
asked in Controllers and Music services

Spotify Anslutning

Senaste tiden får vi ofta upp att vi tappar anslutning till Spotify, vi har den senaste uppdatering osv.Vi har detta på 2st gym och det händer alltid lika på båda gymmenDitt bekräftelsenummer är: 1087330595.

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Paul A
3 years ago
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tb80Contributor I
posted in Controllers and Music services

UK stations not showing in Radioplayer

My favourite UK program was missing in Radioplayer today. Checked it and it is not showing any UK stations, instead is it listing  only European stations.Confirm Location in the App is on.  

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N
3 years ago
Kelvin Wonk
Kelvin WonkContributor I
asked in Controllers and Music services

Adding music from a MyCloud share - error 900

I'm unable to add music folders from my NAS (MyCloudEX2Ultra) to my Sonos music library. I get a pop-up error message that incudes a link to Error 900. It suggests the issue is to do with the IRPStackSize. I've followed the instructions at https://support.microsoft.com/en-us/help/106167/error-message-not-enough-server-storage-is-available-to-process-this-c and added the necessary entry to the registry with a stack size of 0x12 - gradually increasing it to that from the default value of 0x4. But I still get the same error message. (NB: the registry editor only gave me the option to add DWORD (32 bit value) whereas my system is 64bit Windows 10)I'm not sure if this is a Sonos issue or MyCloudEX2Ultra. A couple of days ago I updated the operating system on the NAS from OS3 to OS5. Until then the Sonos was working fine with the networked shares in place.  They then ceased working. The update required reinstalling Plex and Twonky DNLA server. Plex continues to work fine, so access to my mus

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J
3 years ago
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klessaContributor I
asked in Controllers and Music services

Sonos doesn't recognize my itunes library.

I have a paired set of Sonos Ones.  I have my itunes library on MacOs.  I have added the drive to Sonos through Manage and gone through the update process which took over an hour.  All I see is “No Selections are available” on each of the categories in the music library.  I have 30,000 songs in my library, that should be acceptable right?  What can I do to get my library showing up?  Are there any log files or diagnostics I can look at to see what the problem is?

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Paul A
3 years ago
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WhyteyContributor I
asked in Controllers and Music services

Does the Sonos One Gen 2 not have TV Dialogue Sync settings? Issues with Video lagging behind Audio thru Macbook

I recently purchased a Sonos Beam and two One’s (Gen 2) to have as my speakers around the house.I will move and use the speakers in different rooms and different groups as needed.Watched a movie last night using my projector linked to my Macbook using Airplay. Did not notice any sync issues using all 3 speakers.Today I moved the two One’s into my office and linked to my computer. I immediately noticed there was a big issue with audio sync. But the video was actually lagging not the audio. I went through the app and found that the Beam has adjustments for TV Dialogue Sync but the Ones did not. Am I missing something or is this just not going to work from my Mac. Was looking forward to using the speakers while I edit videos but the delay will make that useless.I also was experiencing the issue with just the Beam but even adjusting the TV Dialogue Sync sliders did nothing for me. All speakers and app are up to date.

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buzz
3 years ago
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genjokoanTrending Lyricist I
posted in Controllers and Music services

Tidal An error occurred while adding tracks to the Queue (1002)

Recently, the integration of Sonos and Tidal has been problematic. That is both playing without the dreaded “An error occurred while adding tracks to the Queue (1002)”. This is not a Tidal issue specifically as I can open the Tidal app on my device and play fine. Try later and the problem no longer manifests.I would need to check but this seems to occur frequently during the morning and less later in the day (CET). The problem seems ongoing.To Reproduce:Wake up in morning Open Sonos App Browse to Tidal Album or Playlist Touch Play Watch Spinner For About Three Minutes Error Dialog 1002 appears. Repeat.Note time on screenshots. Tidal is fine and other services such as Mixcloud are fine. Also, as can be seen on the last screen shot, about one hour later everything was fine. 

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C
3 years ago
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Falcon52Contributor I
asked in Controllers and Music services

Top Tracks on Sonos using the Tidal service

The play all on Tidal thru my Sonos just stopped working.  It plays just one sone and stops.  Before it went thru all the songs of the artist.   The top tracks works on Spotify but just stopped on Tidal in the last week.  What is the issue?

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Mark P
3 years ago
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wagoner docContributor I
asked in Controllers and Music services

Streaming and app quality

Could anyone either convince me to stay with Sonos or recommend a less problematic streaming platform. I have constant issues with Sonos, including things working fine one day, and then roadblocks left and right the next.

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N
3 years ago
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gmccann180Contributor I
asked in Controllers and Music services

"Sonos doesn't have enough free space" when saving a queue as a playlist

I only have 8 playlists saved.  The smallest has fewer than 60 songs and the largest has 3000 songs.  When I try to save a playlist of 795 songs I get this error.  The songs are a mix from Napster and my personal library on my PC.  Any idea why? 

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Annazel S
3 years ago
D
DunkirkPieEnthusiast II
asked in Controllers and Music services

Spotify - "Hide Song" not working

I’ve long been driven mad by the fact that the “Hide Song” flag in Spotify doesn’t seem to work - the hidden song will still recur endlessly in my Daily Mixes playlists.I discovered today that this only happens when I’m listening to Spotify through SONOS.  If I listen just on my phone, the hidden song is duly skipped.  So this is obviously a SONOS issue, or a least a Spotify/SONOS integration issue.Has anybody else had this issue?  Is there a cure/workaround?

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Mark P
3 years ago
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MARMLContributor I
asked in Controllers and Music services

SiriusXM channels won’t update artist and song while playing. Started about 3 weeks ago

Saw this issue was already asked a few days ago. I did remove Sirius from Sonos and also reloaded the Sonos app but I’m still having the same issue. Any further thoughts?

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Rowena B.
3 years ago
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602RyanContributor I
asked in Controllers and Music services

Missing music in sonos from youtube music

I am missing music in Sonos app while using Youtube Music. If I scroll by Artist is stops at “S”. I use free version of YouTube music because I was forced to do so in transition from play to yt. Do I have to pay to get all my tracks?

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controlav
3 years ago
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AngusMContributor I
asked in Controllers and Music services

Radio Stations not playing

Numerous radio stations listed within Sonos Radio do not play. Is this a common issue?

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A
3 years ago
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failingContributor I
posted in Controllers and Music services

Songs on phone just won't play through Sonos

New android phone.  I’ve copied music files onto phone, and can play them without problem using the built-in audio player.  Inside Sonos, when I browse songs “on this mobile device”  I see the songs (files).  I click on any file, and a message pops up from inside Sonos indicating ‘song name’ is no longer available on ‘phone model number’.  Replace ‘song name’ with any song I select, and replace ‘phone model’ with the long phone name.  I just don’t understand.  I’ve done a chmod of the files to make sure they are permissioned as readable by all.  Please don’t suggest things like keeping the music library on my old phone.  I want to trash the old phone.  The only solution I’m looking for will allow me to store the music files on my new phone and play them on my Sonos system (which the new phone can see).  Note that I can easily control my various speakers through the new phone if the music being played has been queued up from the storage location on my old phone.  But that won’t be a via

3
Annazel S
3 years ago
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whythelongfaceContributor I
asked in Controllers and Music services

external library on macOS

I have an iTunes/Music library that is stored on an external drive.  Running Catalina, up to date (10.15.7).  Running Sonos macOS app, up to date (12.1).  I try to add the library using the recommendation here but, while the internal drive albums are appearing, none of the external albums appear.  I’ve tried closing Music removing the libraries from the Sonos app in various ways with no luck on getting the external albums to appear.  There are only around 3k files in there, organized by Artist, as per Music’s scheme.   Thanks.

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Krishma M
3 years ago
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hbcpaContributor I
asked in Controllers and Music services

Music library

When I try to access my music library I get the following message-”can’t connect to lenovo pc because server can’t be found”I ca access my music services like xm, pandora, but not my pc.

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H
3 years ago
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Charliemartin389Contributor I
asked in Controllers and Music services

No Airplay option for Apple music

So until a few months ago I was able to connect to my sonos speaker on the Apple Music app and AirPlay straight to my speaker. No there’s no option on the airplay screen. I can play music from the sonos app but would prefer to be able to play from the apple music app like I originally was. Anyone know how to fix this?   

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C
3 years ago
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philippompiliTrending Lyricist I
asked in Controllers and Music services

Lutron Pico's cause playlist to stack

When cycling through my Sonos Favourites (some of which are Playlists) using the Lutron Pico, the playlists stack together. If I cycle through 3 playlists, they all just get stacked together, and if I have Shuffle on (which I do) I just get a mishmash of the 3 playlists. Is there a way to get the playlist to clear when a new favourite is cycled through?

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Rowena B.
3 years ago
arjulaad
arjulaadAvid Contributor III
asked in Controllers and Music services

Recently played list

Our recently played list started to become unavailable on and off a couple weeks back, now it’s gone. We tried chatting with sonos support 🤪 which is missing in action, no reply from heir twitter team, 25 minutes wait to chat , i’m not even trying to call……...I know covid-19 is impacting everyone but it seems to be worst at sonos…..If anyone has an idea how to fix this we will appreciate it. Thanks!

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arjulaad
3 years ago
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marranContributor I
asked in Controllers and Music services

Youtube Music not playable

Since moving from Google Play Music to Youtube Music I cannot play Youtube Music.I have Youtube Music in my browse section of Sonos.When  i click on > the only listed thing is my Playlists, there is no where to search for any sort of music or any other option.  SImply I cant find anything except for playlistsWhen I open browse other apps eg Sonos Radio it opens up with multiple stations to choose from.Some things I have looked at Settings>Youtube Music>everything is switched onto green.Sonos>Settings>Youtube Music>Account gives me option to remove account, change name, reauthorise.Ideas

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M
3 years ago
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Lee HellerContributor I
asked in Controllers and Music services

how to find path to setup music library

I have a new MacBook Pro, and my music has a different path. I also just got an iPhone 12. I don’t know how to get Sonos to see my Music Library; it keeps saying it can’t find the server. I have enabled file sharing. I don’t know how to enter the path manually since I don’t know what the syntax is to do so.

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controlav
3 years ago
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sueseaContributor I
asked in Controllers and Music services

Sonos only playing Spotify through Spotify app

I have Sonos 2 and Spotify is one of my services. However I can’t access my Spotify playlists from the Sonos App. I can only play Spotify through my Sonos  if I go through Spotify directly. Is this normal?

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C
3 years ago
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Alice07Contributor III
asked in Controllers and Music services

Deezer issue

Hello,when I listen to a Deezer track and set is as favorite, next time, most of the times, it is not showed as favorite.Thanks,Paolo

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Rowena B.
3 years ago
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