Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 31,024 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4526 Topics

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JODAORContributor I
posted in Controllers and Music services

Tidal issue

Tidal issue.  Sorry for typo. Admin please feel free to correct spelling of topic. When playing Tidal as my music source, it will only play one song (not continuous play of an artist/songs/album), then stop. Sonos doesn't do this with Amazon music (Amazon music continues its to play the entire library). I've removed and reinstalled the app, disconnected the Tidal service, then reconnected and still the same. Thoughts?

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E
3 years ago
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garfContributor I
asked in Controllers and Music services

SONOS Radio "unable to play 'Rock Pantheon'- the associated service account was not found in your Sonos system"

Hasn’t worked at all today, Nov 10th 2020. Only trying the ‘branded’ sonos stations, “Rock Pantheon, Alternative Energy, etc” I’ve reset all speakers, reset wifi/router, reset fiber modem.  All other sources work as intended. Submitted diagnostics: 720274124

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M
3 years ago
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SilverminkenContributor I
posted in Controllers and Music services

Cannot add Sonos Radio service

Suddenly Sonos radio stopped working: … the associated service account was not found in your Sonos system. Logged out and in. Removed and added Sonos Radio. Same problem. Updated the app and the Sonos software. Same problem. Removed Sonos radio, and tried to add it again. Now that doesn’t even work. Clicking “I already have an account”, result:error, problem authorizing your account. Clicking “I’m new to Sonos radio”/“create account”. Result: no result was found for this page (browser).Yet another problem with Sonos...

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Airgetlam
3 years ago
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camillo777Headliner I
asked in Controllers and Music services

Sonos Radio: Cocktail Hour

Cocktail hour states: lounge & electronic music… Who is making this channel? Current music is not lounge or electronic music, but old jazz....

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controlav
3 years ago
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EB60Contributor I
asked in Controllers and Music services

Sonos Radio not working?

All of a sudden this morning my Sonos Radio Stations won’t work. Reset my router.   All other service’s work on Sonos - Apple Music and Radio, and TineIn (which is new to pop up on my menu).  But cannot connect or play Sonos Radio!  Non of the stations work.  Cruise control was my go to.    What to do. ? did submit a diagnostic report. 1508963402

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D
3 years ago
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lomangoContributor I
asked in Controllers and Music services

Apple music library not updating in Sonos app

When I add new music to my Apple Music library, it doesn’t show up in my Sonos app. It’s been 24 hours and still nothing.

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P
3 years ago
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VectuneContributor I
posted in Controllers and Music services

Sonos Radio "...compte service associé introuvable..."

Depuis ce matin (10/11/2020), impossible de lire les stations Sonos radio.Le message suivant s’affiche: “Impossible de lire “nom de la radio” le compte service associé est introuvable dans votre système Sonos”.Pour résoudre le problème, j’ai supprimé le service avant de le souscrire de nouveau, mais cela n’a pas réglé le problème. Je précise que les radio TuneIn fonctionnent normalement.Mon système est sur l’app. Android 12.1.2 avec 1 Boost, 2 Play1 et 1 PlayBar. Je précise que l’utilisation de l’application Windows affiche le même message d’erreur.Apparemment je ne suis pas le seul qui a ce problème.L’équipe SONOS peut elle investiguer ? Merci d’avance.*****Since this morning (10/11/2020), impossible to read Sonos radio stations.The following message will appear: "Cannot read "radio name" - the associated service account cannot be found in your Sonos system.To solve the problem, I deleted the service before I re-subscribed, but that did not solve the problem. Please note that the Tune

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J
3 years ago
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Phil MallettAvid Contributor I
asked in Controllers and Music services

Podcasts

Hi, I am trying to play podcasts via Spotify premium to my speakers.  Some will connect straight away without issue or downloading but most will not connect with sonos " Cant play this right now" shows when I click the speaker icon & will only play through my android phone.  The help page talks about root directory & music folders. If I need to be a tech genius to listen to podcasts I quit. Any help will be greatly appreciated however please keep any information basic as I'm no Bill Gates! 

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3 years ago
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Steve888Contributor I
asked in Controllers and Music services

iTunes ripped CD's

Hi!The majority of my ripped cd’s in my itunes library are grayed out in my Apple Music library inside the Sonos app and therefore can’t be played on the new Sonos speaker I just purchased.  However, everything I ever purchased on itunes can be played.  Can you help?Thanks in advance.  Steve

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Annazel S
3 years ago
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Joe BellofioreContributor I
posted in Controllers and Music services

YouTube Music

Hi team,I’ve successfully transferred Google Play to You Tube Music, I’ve succesfully added You Tube Music and actviated the account on my Sono’s account.However, when I am using the Sono’s app, I cannot search for any music via You Yube, not by artist, playlist, nothing.In the Browse section of the Sono’s app, I am able to see You Tube Music, but only Playlists appear and nothing more.When I access a Playlist and try to play, it comes up with “Unable to play ‘Song Title’ - access is denied. Appreciate some guidance and assistance here. 

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Annazel S
3 years ago
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Bong TyTrending Lyricist I
asked in Controllers and Music services

How to play an app (radio station) I have downloaded from Google Play Store

There is this radio station i love listening back home that you can download the app from Google Play Store or play directly to your desktop. The name of the station is: https://www.crossoverradioonline.com/How can i stream it to my Sonos System? Please help. Im home sick… :-( TIA

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Airgetlam
3 years ago
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Anonymous
posted in Controllers and Music services

I need to delete my Sonos account. Product did not live up to expectations

I puchased it so that I could Bluetooth speakers from TV. BestBuy sold a product that did not have bluetooth. I returned it and want to delete my account.

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Mark P
3 years ago
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Running BearContributor I
asked in Controllers and Music services

Music Library - Enter share info

I have a Synology Nas and when I click into Music Library setup I enter the path of my music in Music Library Setup followed by my log on and password the Next button remains greyed out. I have checked and my Sonos ap and devices are all up to date. This is the link I am using and where my music is http://quickconnect.to/my Nasquickinfoname/music

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C
3 years ago
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Dp1981Contributor I
posted in Controllers and Music services

Radio Stations not working properly

We can’t seem to hear any radio stations via the Sonos app. We used to listen to the various European radio stations - but now there’s nothing. Any advice?

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UKMedia
3 years ago
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JoshFreeContributor I
asked in Controllers and Music services

Spotify search via Sonos seems less "smart" than expected

I’m not sure why but when I search for a song or artist in the IOS Sonos app, other services I have connected (Pandora, Soundcloud, etc) seem better at handling slight misspellings than Spotify.Yet, Spotify’s native search looks pretty robust. https://support.spotify.com/us/article/search/Example: If I search for “Shakera” I don’t get results for the obvious “Shakira”. Other services do bring up alternatives for these kinds of slightly-off entries.This does not happen inside the native Spotify app (which understands misspellings). Only when searching through the Sonos app.What’s up with this? Plans to fix it? 

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Airgetlam
3 years ago
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PTASMContributor I
asked in Controllers and Music services

Sonos S2 app on iPhone unable to connect to music services

The Sonos S2 App looses the connection to all services (Radio, Spotify, Soundcloud) on my iPhone. The first symptom is that the images used by the services (e.g. album covers and logo’s) don’t show in the App after that connecting to another service is impossible. It seems to be connected to the fact that I’m using a wifi network with multiple acces points (Ubiquity). Roaming within the wifi network works perfectly, I have no issues with other apps on my phone.The problem can be temporarily fixed by disabling and enabling the wifi connection.This is what I already did to fix the problem, without the desired result:Updated the iPhone and App with the latest release I checked the health of the Ubiquity network and everything is perfect I rebooted all Sonos devices I re-installed the Sonos App multiple times I reconnected to the servicesI’ve uploaded diagnostics info: 39889579

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Rowena B.
3 years ago
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fanzContributor I
asked in Controllers and Music services

Spotify stops and starts intermittently every 3 seconds

When I play a song from the Spotify iPhone app, the sound will go quiet for 3 seconds then restart again. I have power cycled everything including the router, didn’t help. All the system is up to date, I just checked. Besides, this has been going on for months - if not years. More in general, I noticed there seem to be a conflict between the Spotify app and the Sonos app. It almost looks as if they are both wrangling for control and conflict arises.  Help much appreciated! 

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F
3 years ago
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sunnywulfContributor II
asked in Controllers and Music services

Can no longer connect to music library on NAS

After the latest update of my Sonos S1, I can no longer connect to my music on my NAS drive (a WD PR2100). The path is still showing in my Sonos settings, but doesn’t recognize it. Then I tried adding the NAS drive folder again, but the "Next button" does not become available, when entering the folders server address. How can I connect my music? I rebooted everything, and also checked the firewall settings. The issue is the same on 3 different computers.

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3 years ago
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GJBristolContributor II
asked in Controllers and Music services

USB music library on Asus wireless router.

I've got an ASUS RT-AC68U wireless router and am really struggling connecting to a music library on a USB.On my old router, I just plugged the USB in the back and entered the appropriate path when defining the music library location in Sonos and it all worked fine.With the new router, I can't figure out how to connect Sonos to the USB stick plugged into the back. The router's USB config utility gives me an option to setup a UPnP media server, which I've done (because I've read that Sonos is UPnP-compliant), but I don't know if that's the right thing to do. I still have no idea what the path is to the USB stick, or how to access it. I've downloaded and read the relevant section of the router manual, but I'm still stuck. The ASUS range of wireless routers is pretty common, so I'm hoping someone can help me sort out what should be a really simple problem.

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G
3 years ago
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Jppn20Contributor I
asked in Controllers and Music services

Spotify not an option in music services sonos 2

I was forced to update to Sonos 2. Now Spotify will not connect to my speaker. Also can’t see spotify as an option on music services on the Sonos 2 app. Spotify just saying connecting but never does. Got latest updates to app no help. Any one got any ideas? Speaker is basically useless to me if I can’t get it to work. 

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J
3 years ago
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zibrzContributor II
posted in Controllers and Music services

xml playlists on PC still won’t show up in Sonos Imported Playlists

Sonos still cant find my playlists. I’ve followed all instructions, repeatedly: exported Windows 10 itunes playlists to .xml files, into 8the three pc folders i told sonos are my music folders. in fact, i dumped one of these playlists into a half dozen folders on the pc. And fof course, I’ve run the update library index repeatedly. None of this is working. Ironically, under Sonos imported playlists i do see several playlists from years ago, that no longer even exist n the pc.

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Rowena B.
3 years ago
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ahnjh113Contributor I
asked in Controllers and Music services

Apple Music Playlist Issues "We've run into a problem. Try again."

Tried to set up an alarm using my Apple Music playlist and continued to receive “We’ve run into a problem. Try again.” message on Sonos app in Apple iOS and Windows.  Can still play from the Apple Music playlists, but can’t load the playlists.  Diagnostic #: 1254326539

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Rowena B.
3 years ago
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marcbmContributor I
asked in Controllers and Music services

Sonos only appearing on Spotify Connect in one account, not in another when not in the same network

I have my Sonos linked to 2 Spotify accounts and I can access Sonos from both accounts using Spotify app when I'm connected to the network same network, but when I'm not connected to it I can only see the Sonos from one of the accounts.Of course, both accounts are "authorized", and I have reautorized them with no luck on it. Do you know how can I make it work? Thanks, --Marc

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J
3 years ago
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emceeContributor II
asked in Controllers and Music services

Song Title Not Updating Sirius

When streaming Sirius Channel 710, The Loft, the song title has stopped updating. This has been going on over a week. I have tried deleting and reinstalling Sirius. Sometimes it updates for a minute but then stops. 

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controlav
3 years ago
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Mister KnightsContributor I
asked in Controllers and Music services

Spotify dropping out, undiscoverable and offline.

970426344 Hi All,  Have a Beam with play 1’s as surround, 2 further P1’s in the kitchen and dining room and a play 5 G2. Beam is connected via Ethernet to a TP Link Archer router (over power line adapter) and a virgin Superhub 3 in modem mode.  constantly having issues with Spotify pausing and starting again after what seems like buffering. Submitted diagnostics, any issues with Virgin been reported? Wifes about to go mad 

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Simon B
3 years ago
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