I have submitted a consumer complaint to the WA state Attorney General Office of Consumer complaints.

I just reinstalled Sonos Controller S2 on my Android cell phone using apkmirror.com 

It looks OK. All of my playlists, NAS access, radio stations appear to be intact.

I used version Sonos 16.1 (arm64-v8a) (nodpi) (Android 8.0+) from March12, 2024

But indexing does not work right?

1. Check for Updates: See if there's an update available for the app to address navigation issues.
2. Provide Feedback: Use the app's feedback feature to share your concerns directly with the developers.
3. Look for Workarounds: Explore alternative methods to manage your speakers temporarily.
4. Consider Reverting: Investigate if you can revert to the previous app version, if possible.
5. Explore Alternatives: Look for alternative apps with better usability if necessary.

This from a Sonos tech support chat this morning.  Does this make any sense to anyone?

>I have confirmed the issue is related to what we call a legacy share, so for your computer to share files with an app, in this case Sonos, it uses 1 of 4 protocols available, either HTTP, SMBv1, SMBv2 and SMBv3. HTTP and SMBv1 are what we call "legacy Shares" The issue with these shares is that they are insecure and outdated, since they were released in the 1980s, and have not been adjusted since. So they do not offer much security for your personal data, due to the growing privacy policies we abide to, we no longer support "Legacy Shares" The bad news of this is that this is why your share was removed, and you can't add it back in.]

Yes.  You are using a sharing protocol that Sonos doesn’t support anymore.  So, even though not one documented case was ever found where a Sonos system was infiltrated due to the use of SMB v1, Sonos has removed support for that protocol, and forced users to convert their shares to SMB v2/3 because of a little bad PR from over-zealous security nuts with too much time on their hands.

Agree with all sentiments here - bring back the old app!

If you install an old apk version (i.e.15) you can at least use the system via spotify. The original app has so many issues i cannot use the system at all. You should fire the tech lead at sonos. Bunch of idiots.

99% of my music library is missing and there’s no way to add it back !?!????   WTH Sonos ??????

How do i add my music library to this POS new app ?????

App update sucks. No sleep timer. Can’t get songs to play like before. Really frustrating there is nothing I can do about it. No rollback. No choice. Bad move. 

I have admit this is the worst update I have experienced since buying my first Sonos system. I have speakers in multiple rooms and with the new app I keep seeing my system appear and disappear within this app! Then when I do see my systems, Sonos Ones “network unavailable” that is ridiculous. Beam, Arc and Subs online. This makes no sense. When I first got my Sonos system 10 mins and I was up and running. Use to be so simple now it’s complete rubbish. Over complicated layout and functionality is useless!

having the same problem regarding my Nasbox / home music library. I have significant money invested in Sonos equipment and now I cannot play my own music. 

I request that Sonos either fix the new app to permit home library access of facilitate Sonos equipment owners to go back to the prior rev until they sort the problem.

None of this explains why the app says there is an update needed and then won’t do the update. My phone has the updated app and I can’t get past this ‘update’ situation. I have reverted my tablet to the previous app version 16.1 (with the orange logo) and it still refuses to function, when it finds a product we just get the same update requirement. I have my laptop that still has an old version (Sonos Controller for PC version 15.11) and this still operates well with all the functionality, i.e. it loads my music library across the network just as always. I did open the browser version of the new app (black logo) and this doesn’t work at all, it can’t see the equipment I am currently using the V15.11 to play my music on.

None of this sharing protocol issue explains this locked out update.

Correct. No Indexing without app upgrade.

Sonos admit they have release the update with too many flaws. They will come back on the issues. It was a news article in Dutch.

If I send your grandson some cookies, could we get him to release something to support local libraries?

Chocolate chip or oatmeal raisin?

It is truly baffling how bad this update is.  Some of the comments questioned whether they had tested this abysmal POS (piece of software), but this goes way beyond testing failure. 

They failed at the design stage.  As one simple example, as far as I can tell, the only thing you can do to modify the queue is to “Replace Queue”!!! (if there is some other option to add songs to the queue, it is so thoroughly buried in the non-intuitive interface, I couldn’t find it.)   What design team put this thing together? I can’t believe the they actually ever used a Sonos product.

The new app sucks and why would Sonos ever update with such a poor design app. 

Please recall this new app and give us the previous one. I’m not going to parrot all the problems that have stated. New app = garbage!️ 

I am having the same problems.  I haver 3 Sonos amps, one port and about 4 or 5 speakers.  Navigating is impossible.  The new app makes the system almost worthless and cannot even revert.  trying to manage among different devices is a nightmare.

Totally irresponsible on part of Sonos and despite the platitudes, the company seems to have no urgency to fix the device management issues.  

Thanks for the APK link.  Rolled back to previous version on my Android phone and my music system is accessible again.  I’ve turned off auto-updates and won’t be updating the app any time soon!

me too...this is so frustrating. I’m new to Sonos the new iOS version is f@#*ed !!

I hear there is a update from yesterday. I seems NAS support is back and que adds etc. ??

Thanks for this, I seem to have functionality back but, oh dear, the front end design leaves a lot to be desired

No, not from the Android apps, either Black or Gold. 

The Windows app (NOT the WebApp) lets you add/delete folders and index the library.

Cheers