Hello all,
I’m struggeling to get my Beam Gen1 reconnected wirelessly to my system and I’m at my wits end.
Everything was working fine: I had my Beam connected to my TV, just added a Sub Gen3 and had a One and a One SL as surrounds.
Suddenly one day my Beam, Sub and Ones have disappeared from the app. Other Sonos devices in my household continue to work fine.
All 4 missing devices show the same behavior: the light is white and if I press the play button it flashes red and goes back to white. I’m focusing on the Beam for now because I assume they all disappeared together due to the surround setup.
Things I tried at this stage:
- Rebooting the Beam by removing power: no change
- Rebooting my router: no change
- Remove power from Beam, rebooting router, turning on Beam: no change
I didn’t change any router settings in the last months.
So I decided to factory reset the beam (which shows up correctly on my TV menu by the way, I can see the Sonos wallpaper if I switch to its HDMI source).
Now things get interesting: during setup the Beam won’t find my WiFi network in the network list. If I enter the network name manually, it won’t connect either.
So I decide to connect via ethernet during setup which works. Suddenly my Sub and Ones appear in the app again as well. However, if I remove the ethernet cable from the Beam, it disappears again from the app.
It seems to be some kind of WiFi issue with the Beam but I can’t figure out what the issue is… I already read a lot of threads here on the forum and the FAQ threads (like this).
Appreciate any tips as I already spent hours debugging this and am about to throw it out the window.
