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Applied latest Sonos app version today on my iPad Pro with current iOS.  I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.”  I have to choose Amazon Music, playlists, and choose the playlist every time for it to work.  This has been going on for months.  Same problem happens when I login to the Sonos web version.  Is there a fix for this?

I have been having the same problem with Amazon music.  Other services - Pandora, Apple Music work fine.  I have tried all the “fixes” in the Sonos community feedback.  Very frustrating. 

 

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

Applied latest Sonos app version today on my iPad Pro with current iOS.  I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.”  I have to choose Amazon Music, playlists, and choose the playlist every time for it to work.  This has been going on for months.  Same problem happens when I login to the Sonos web version.  Is there a fix for this?

Same problem here. Looks like I should submit a diagnostic.

Also, all albums I purchased through Amazon Music are listed twice (neither playable)

 

Just remember, Sonos won’t contact you after submitting a diagnostic. You must contact them, before it gets looked at.

Thank you for that tip.

Some folks don’t always realize that, although it is covered in this admittedly old post:

Diagnostics - How do they work?
 

It’s always hard to tell unless people specifically call out that they’ll call in. I figure it’s better to remind them and get their disgust, rather than them waiting forever for a response from Sonos. 😉 Always better to get the help needed!

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