Applied latest Sonos app version today on my iPad Pro with current iOS. I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.” I have to choose Amazon Music, playlists, and choose the playlist every time for it to work. This has been going on for months. Same problem happens when I login to the Sonos web version. Is there a fix for this?
Answered
content unavailable Amazon playlists
Best answer by Airgetlam
Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
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I have been having the same problem with Amazon music. Other services - Pandora, Apple Music work fine. I have tried all the “fixes” in the Sonos community feedback. Very frustrating.
Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
Applied latest Sonos app version today on my iPad Pro with current iOS. I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.” I have to choose Amazon Music, playlists, and choose the playlist every time for it to work. This has been going on for months. Same problem happens when I login to the Sonos web version. Is there a fix for this?
Same problem here. Looks like I should submit a diagnostic.
Also, all albums I purchased through Amazon Music are listed twice (neither playable)
Just remember, Sonos won’t contact you after submitting a diagnostic. You must contact them, before it gets looked at.
Some folks don’t always realize that, although it is covered in this admittedly old post:
Diagnostics - How do they work?
It’s always hard to tell unless people specifically call out that they’ll call in. I figure it’s better to remind them and get their disgust, rather than them waiting forever for a response from Sonos. ;) Always better to get the help needed!
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