My Sonos was linked to a large Apple Music library on my computer and working more or less perfectly up until a little more than a week ago. That’s when I realized that a lot of content went missing as I tried to play Christmas music.
A text chat with a technician verified that over 2/3 of my Apple Music files were no longer in my Sonos Music Library. He had me clear the folder path in Music Library Settings and reattach my Music folder. That brought the number of files down to 1/5th of my Apple Music files.
A call with a technician had the process repeated but this time with the technician handling the process through screen sharing. He got off the call before the Music Library was fully indexed, confident that this would solve my issue. It didn't- the number of files missing remained the same.
A second call with a technician had his repeat the exact same process, but this time stay on the phone. When nothing changed, he suggested we do it again and when I politely suggested we try something else, my call was dropped.
I’m at a loss- is there something else I can try or someone else I can turn to?
To clarify, the Apple Music library is 228GB, mostly AAC files and all in the same folder. Everything was accessible until about a week ago.
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