Hey @mazi1965 and welcome to the Sonos Community,

Thank you for your post and apologies for the delayed reply.

I’m not sure I follow what error you are experiencing, perhaps you can send a screenshot or reach out for live support who have tools at their disposal to better look at the problem.

Looking forward to your reply!

Hi Gabriel,

please see the screenshot…there you see below Alben: „inhalt konnte nicht geladen werden“

this means that I connot open my spotify albums in sonos…do you know why?

regards, Matthias.

Hi Matthias,

Thanks for the screenshot!

I was not able to reproduce it and would suggest to remove Spotify from your Sonos system and re-add it after.

Do you perhaps use multiple Spotify accounts within you system? Just basing that guess on the naming of Spotify as “Spotify 3” in your screenshot.