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Connecting to my Synology NAS

  • 13 May 2023
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Hi everyone, it’s been asked often, but I couldn’t find the answer. Since yesterday sonos can’t access my Synology NAS. “Access to the shared folder is denied - check the username and/or password.”

SMB1 is clicked, as is NTLMv1 authentication.

 

Using the controller S1, but same problem when accessing via windows pc. 

//NAS/music or \\NAS\music

//192.168.1.11/music (and also back-slashes), 

all don’t work and give me the same error message. 

 

Can anyone help?

Thanks! Amar

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Best answer by Corry P 16 May 2023, 11:23

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2 replies

Corry P
Userlevel 7
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Hi @Amarcarni 

Thanks for your post!

Being unable to access your Synology NAS from your Windows PC suggests that the issue has nothing to do with your Sonos system - I suggest you contact Synology for support.

If you haven’t seen it already, the following thread may be of assistance:

If I misunderstood and your PC can connect to your Synology NAS, but you meant that the Sonos app on your PC cannot connect, then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, though I do recommend you follow the steps in the above linked-to thread first.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam

Note that Sonos accesses the NAS in a different manner than the PC does, because the access is from the speakers, not from the Sonos application running on your PC. 

Bruce
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