CBC Radio stations disappearing

Had another online chat session to address issue of regional stations disappearing from CBC Music On Air. Tried quite a few restarts and restarting the entire home network but no change. The support person was patient and helpful but no progress at all on the issue. Next step I’ll have to call  and a technician will investigate my situation remotely. It is just a little difficult since the issue is intermittent and random.

Oddly, yesterday all CBC stations disappeared from the CBC service in all my official Sonos apps on all my devices (iOS and Android). There were no longer any stations listed in the CBC service. However, I could access and play those still in  the "recently played” section. Strangely, the stations were still shown on the Sonos web interface and on third-party apps such as SonoPad. All other services worked fine. Logging out and back in again changed nothing. In the end, the only thing that worked for me was to uninstall and reinstall the Sonos app on all my devices. Just the latest in more than a year of nonsense from the once-new Sonos “courageous” app.

 My CBC stations have all disappeared again this morning on all my official Sonos apps.  (May 20, 2025). They still appear on third-party apps such as SonoPad and Phonos. I’m thankful for those developers who can do what Sonos can’t, and amazed that after more than a year Sonos still can’t make their absurd app work properly.

Yet the Sonos status page reports “CBC Radio & Music” as fully operational

https://status.sonos.com/

What did the support team suggest, when you called in?

Personally, I am still looking for the Sonos support number in Brazil, where I am at the moment.
 

Moderator Note: Modified in accordance with the Community Code of Conduct, and edited to remove reference to a deleted post.

I also have this exact same problem and timing, worked in Sunday, woke up Monday and CBC will not play, there are no stations listed in the service as displayed in the screenshot above. I live in Canada, I use this everyday, so frustrating. You can get it through TuneIn as a backup but have to deal with commercials….this has to be the result of an update 

Same thing for me again today. All CBC stations disappear, reappear again a few hours later, then they all disappear again the next day. Meanwhile these stations continue to appear and play on third-party apps, but do not appear on unofficial Sonos apps. However, when they exist in “recently played”  on the Sonos apps, the CBC stations can be played there.  That indicates they haven’t actually disappeared entirely, just that the station list disappears. This has been happening daily for almost a week. Since I’m in Brazil and others are reporting the same issue in Canada, it’s clearly not linked to user location. Coincidentally I am leaving Brazil for my other home in Canada later today. I have a Sonos system there as well. I’m curious to see what happens with CBC in my other setup..

I can’t help but notice that the comments by some forum members complaining about the CBC issue have been deleted. Yesterday where were others complaining about the disappearing CBC stations, including some from forum member Hickies2, but today those comments have disappeared. Yet the CBC problem persists.!-->