CBC Radio stations disappearing

I too lost all access to CBC Radio content on Monday (May 19, 2025).  Everything I have tried offered no resolution.  Does anyone received a positive response from Sonos Support?

I experienced the loss of CBC stations in the Sonos app in my home in Brazil. I’m now in my other home in Canada and I am experiencing the same problem. Obviously different countries, completely different networks, different Sonos gear, different networking and routing equipment, and even a different Sonos account. (We use my account in Brazil and my wife’s account in Canada). This is the screen I get most of the time. However, from time to time the missing “content items” reappear and I can select from the list of CBC radio stations that used to always be there. Then a few hours later, the stations disappear again. As I’ve noted above, this has been happening for some time. I can still play any CBC radio stations that are saved in my favourites or in the recently played section of the Sonos app, or even when a station exists at the bottom of the CBC page because it was played recently (as in this image). The stations also play when I use the one-button approach with my physical Lutron controllers. For obvious reasons, I cannot select a new CBC station in the Sonos app when this is happening because they aren’t there. Even more irritating as the fact that all the CBC stations always appear and can be played on third-party apps such as Sonopad on iOS or Phonos on Android. The problem only occurs on (all) my Sonos apps on my iPhone devices and android devices.

I’m having exactly the same problem. Stations show up(for now) in recently played, but I get the same screen in the CBC service page. Was working fine a few days ago. Listening to CBC stations is 90% of what I do with my Sonos system. 😠 

Same issue here. CBC radio is my morning alarm, and since the stations disappeared I’m waking up to an annoying chime instead. Please fix the issue!

Same thing, every day, for more than week. CBC Radio &. Music service shows “no content items available” much of the time, but for a few hours during most days the stations appear again before disappearing. They disappeared five minutes before I posted this, but were there when I woke up this morning. There seems to be no particular daily pattern in the timing of these developments. I’ve spoken to two friends who have Sonos gear in Ontario, Canada, where I am at the moment, and they are experiencing the same issue. We all use different Internet providers. It also continues in my other home in Brazil. Obviously, other contributors to this discussion are  having this issue, including those whose comments were mysteriously removed a few days ago. And, as usual, the CBC stations always appear (and play) in third-party apps. It’s only an issue with the official Sonos app.

What a difference a half hour makes with the Sonos app. 

​@Corry P You mentioned in a discussion elsewhere about another CBC problem that “…we are aware of and are investigating an issue with CBC Radio and Music occasionally not showing content.” Are there any plans to resolve this issue? In my opinion, it is not “occasionally”, but “frequently” since it happens to me daily and the stations do not appear for a large portion of every day. For example, they returned last evening, but this morning the “no content items available” message appears again (see my image above). This has been happening for me and for others for approximately two weeks. 

I’m having the exact same issue. One of the reasons I replaced my HomePods was so  I could set an alarm and wake up to CBC Radio and this has been happening for weeks now.

I dont want to listen via TuneIn because it plays an ad at the beginning.

Hi ​@Toolio 

I have given all the information I have that I can give you already. I simply do not know.

However, there is one thing I can tell you - issues such as this are assigned a priority according to how many support cases there are associated with it - if anyone is experiencing this issue and has not yet called in to our support team to report it, I’d recommend that they do so.

I hope this helps.

Thank you very much for your reply. I appreciate the information.

This is no reflection on you, but I find it odd that Sonos users must wait until a known problem results in an acceptable number of calls to support before it becomes a priority. For those of us who have contacted support (which includes me), that means we must wait until others do the same, despite the fact that Sonos is aware of the issue. It also means that those who, for whatever reason, can’t or don’t contact support must wait for a resolution even though they know that Sonos is aware of the problem. And presumably those who do contact Sonos support at this time will be told it is a known issue, is not related to their individual Sonos configuration, and they will have to wait for a resolution. That makes a call to Sonos a bit of a time-waster when there is nothing phone support can do during that call. It seems to me the fact that Sonos support is aware of an issue should be enough to prompt a resolution as soon as possible.

Again, this is not directed at you. I am aware that you do not formulate these policies and am grateful for the work you do in this community.