Pretty much every Saturday 3 or 4 of the regional stations disappear from the CBC Music On Air. Tried on line chat support and seemed to have confirmed the issue but the chat suddenly ended.
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Hi
Seeing different results from 2 current versions of our app suggests that the issue might not lie with CBC after all - if that is what you are reporting? You mention SonoPad on your iPad, so I am not 100% sure.
If you are indeed seeing results from the current Android version of the Sonos app and not from the current iOS version of the Sonos app, could you please attempt to browse on each app, and submit a support diagnostic from each app afterwards? Please let me know when you have done so, and which app had a diagnostic submitted from it first, but please do not post any diagnostic numbers. Thanks.
Yes, I am reporting different results with the current official Sonos app on the iPad and the current official Sonos app on my android phone (in this case a Google Pixel 9 pro). My screenshots above were from those two devices using the official Sonos app. I’d be happy to help you out with the diagnostics, but they will have to wait. I’m travelling this week and am away from my system. However, over the past weekend, I experimented more and this issue seems to be all over the map. On either device, using the official Sonos apps, the CBC stations will sometimes appear, then disappear a few minutes later when I click again on the CBC service. Other times the CBC stations will be there for many hours, then disappear. Or they won’t be there for many hours then reappear. Sometimes there are no CBC stations available on the Sonos app on one device, but available on the other. I’ve experienced incidences where they appear on the iPad app, but not the android app, and the reverse. Sometimes they disappear from both devices and apps simultaneously. It seems to be totally random, with the exception that there’s a better chance of the stations appearing as they should early in the morning. As the day progresses the chance of getting the “no content items available” message seems to increase substantially.
When I return from my trip next weekend, I’ll check again and send the diagnostics logs if the problems persist.
Hi
In that case, it may just be that both versions of the app are being consistent in not consistently showing the content, which may well take us back to the service itself.
Hopefully, by the time you come back, it will have been fixed and you won’t need to bother with any of this - I have my fingers crossed.
If it has not cleared up when you return, however, and if you have not yet been in touch with our support team in regards to this issue, perhaps it would be best if you called our support team instead, to raise the priority. of the ticket pertaining to this issue.
To follow up, the issue of CBC stations frequently being listed as unavailable in the Sonos app seems ro have finally settled down over the past few days. Stations are appearing as they should. It seems somebody has done something somewhere. I hope this remains the norm.
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