Hi, I’m hoping somebody here can help me, as after one hour on the official help line they left me high & dry. My issue is that I cannot access my rooms on the app, I have 6 individual speakers in each room listed as Bedroom 1, bedroom 2 etc. So, what’s happened is that I have a grey area at the bottom of my screen where my room list is usually shown, and this is where I used to be able to group, alter rooms I want playing, by ‘Apply’ - the new App function. I’m at my wits end - I’ve deleted & re installed the App, my system is showing up in Settings correctly, there is nothing wrong with my Internet or Bluetooth connection, I still can’t access my rooms. Does anyone have any suggestions?
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Try a complete restart. Power down the speakers and your router. After a few minutes restart the router. Wait until it has fully restarted and wifi is properly established. Then power up the speakers one at a time. If you have home theatre setups, start with the soundbar before Sub or surrounds. Similarly, speaker before Sub in any rooms. Then see how it’s looking.
Thank you so much, I’m up & running again for now. I never had issues until the revised App, hopefully that’s it for now.
I have lost connection with my speaker and the tech agent cannot resolve the issue 1.5hrs with the agent unsuccessful. She factory reset my speaker and left me.with a red then turns to green blinking light and now the speaker is not working whatsoever. Before the reset, I would still get the weather and information but nothing from the app. Now it's dead. I thing Sonos need to be held accountable. And needs to be reported
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