Hi community,
I used to be able to play my whole music library through SONOS - however, this is no longer working and I cannot reconnect to the library - I get various error messages.
I have tried the connection methods suggested online but to no avail. Any ideas?
Best answer by kdowling
What is the error message? Where is your local music library located? NAS, PC, Mac, other? Is it set up as an SMB v2 or v3 share on your network?
Have a look at this and see if it helps: Add your music library to Sonos
If not, Sonos support can probably tell what the problem is and help you resolve it. Try submitting a diagnostic (Submit Diagnostics) within 10 minutes of getting an error. Then call Sonos Support (Sonos Support) to discuss it. They may be able to see what’s going on since they have access to information about your network and sonos system that no one here has. Don’t post the diagnostic number here, though.
What is the error message? Where is your local music library located? NAS, PC, Mac, other? Is it set up as an SMB v2 or v3 share on your network?
Have a look at this and see if it helps: Add your music library to Sonos
If not, Sonos support can probably tell what the problem is and help you resolve it. Try submitting a diagnostic (Submit Diagnostics) within 10 minutes of getting an error. Then call Sonos Support (Sonos Support) to discuss it. They may be able to see what’s going on since they have access to information about your network and sonos system that no one here has. Don’t post the diagnostic number here, though.
With no clue what either of you have in the way of Sonos gear and software, or your library server, making a useful suggestion is unlikely.
If you run a scan and get the message “No longer available” or something to that affect the network path has mostly likely been altered.
On what/where is your library residing (i.e. NAS, Computer or external drive)?
Maybe this will help? Add your music library to Sonos
Without any other information from you (both), there’s not much else we can offer.
What is the error message? Where is your local music library located? NAS, PC, Mac, other? Is it set up as an SMB v2 or v3 share on your network?
Have a look at this and see if it helps: Add your music library to Sonos
If not, Sonos support can probably tell what the problem is and help you resolve it. Try submitting a diagnostic (Submit Diagnostics) within 10 minutes of getting an error. Then call Sonos Support (Sonos Support) to discuss it. They may be able to see what’s going on since they have access to information about your network and sonos system that no one here has. Don’t post the diagnostic number here, though.
Thank you. It’s on a PC - not at home right now to check error message.
I have tried submitting diagnostics and spent over an hour on the phone with Sonos support. They couldn’t work out why it was failing to add my library and couldn’t work out how to fix it 🤷♂️
I’ll try again later and post an update
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