Hi there, I wish to report a reproducible bug that has been affecting many other users of Sonos and Plex for at least half a year:
Steps to Reproduce
- Launch the Sonos App (iOS, v80.21.6)
- Search for a song within the Plex service.
Expected Results
- Songs are visible and can be played.
Observed Results
- Songs are greyed out and cannot be played. Other types of Plex results (Artists, Albums, etc) are visible and selectable with no issues. See screenshots.
Important Notes
- Search works as expected using the web controller at play.sonos.com - see screenshot
- Logically, therefore, this is an issue with Sonos and not with Plex.
- Multiple impacted users: previous community threads here, here and here have reported this, and been closed, but with 6 months since the report, there is nowhere obvious to indicate this is being actively worked on.
- I strongly suggest disregarding any potential network issues as a root cause, given the fact that this works as expected using the web controller or (according to users in other threads) the older Windows Sonos controller app. By simple comparison, this must be an issue with S2 player clients or the S2 iOS App.
Environment
iOS App: Sonos S2 Build 80.21.6-release+20250520.969b4d17b
Local environment: latest Sonos controller software as of 2/June/2025, stable network, Plex Media Server, direct remote access via DDNS.
Screenshots
1 - Search via web (play.sonos.com) - working
2 - Search via iOS app - not working
