Hi everyone. Hopefully someone can assist me. I have a number of issues with the playback with my system but today my question concerns the Sonos app.
The Brennan will send 20 music tracks to Symfonisk and start to play. The album art is displayed on the “now playing” page along with the Artist/Track information. However the queue does not show any information only 20 placeholders. Actually it does display the animated “playing” bars for the track now playing and advances to the next track when it should. If the artwork and track information is available to the “now playing” page why is it not showing in the queue?
I have tried the Windows app and it shows everything. The artwork and track information is clearly visible. I’m thinking it’s an app problem but is it a setting that I’ve missed? Any suggestions?
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Hi @Conibubs,
I’m sorry to hear that you’re having issues with your queue information not displaying.
I don’t think there’s any setting you’ve missed, but maybe a community user that has a Brennan can confirm. You mention that the the windows app shows everything, is this also with playback starting from the Brennan? If you try a different source, like a music service, does the queue show the correct artist and track information?
Also, if you can, please reply with pictures of the queue in both apps so I can check with the team and see if that can replicate.
I hope this helps!
Hi Jamie
Currently I’m only using the Brennan as music source. I have a couple of screenshots showing the situation. There’s one of the “now playing” page and one of the queue page. These are from the Sonos app installed on my iPhone 14.
Thanks for taking a look. Peter
Hi @Conibubs,
Thanks for sharing the screenshots of the issue.
I’ve raised this with the team and they’d like to troubleshoot this further with you, as well as get more information. We aren’t able to test this ourselves as we don’t have a Brennan B3, so I have a few additional questions:
Does this also happen on the Sonos Web App or is this exclusive to the mobile app?
Can you start playback from the Sonos app, rather than the Brennan? If so, does the queue also fail to populate correctly?
Are you able to check whether the Brennan is using UPnP or DLNA? If so, can you change what it uses?
They asked if you can record a short video of how you start playback with the Brennan. They’ve also asked to set up a case for you regarding this issue specifically, so if you could private message me with your name, your email address, and Sonos ID (you can find it in the app under Settings → General Settings → About Your System), then it can be picked up by the team.
As the issue is low in reports with just yours and there’s a backlog of issues, we can’t guarantee any ETA on when it will be resolved, but having a case will let you contact the team directly for troubleshooting and receive an update when it is resolved.
