Hopefully, they’ve found some issues during testing (yup - they may be doing testing now!) and held it back, rather than anything more sinister. 

One major complaint during this fiasco has been the poor communications. There is most likely a good explanation for the delay but a simple remedy would be a brief update.

If Sonos want my trust back then improved communications is something they need to work on. 

Agreed; a revised date and explanation would be helpful and show good intent on Sonos’ part. How about it, Sonos? 

I think it was a brave message to announce the „every 2 weeks“ rhythm. And imo that is an info for users to get an impression of how things will go on and Sonos plans. But for me it’s NOT a promise that everything will go on strictly fitting the 14 day period. And of course they have to work and manage things quite hard enough. So extra communication of each thing about a delay imo would be difficult and also not helpful. Patience is the best thing that can help. 
…just my two cents

Apple App Store has 14 updates since 7th May, today its 107 days since initial release of 80.x, on average an update every 7.64 days 

Hi @PeteG101 

Thanks for your post!

The update that was due this Tuesday was intentionally delayed, though I do not have details about why. We do still aim for fortnightly updates, but we’d rather delay if we find any issues than release regardless.

That update will now (hopefully) come next Tuesday, and the next update 2 weeks after that - and that one should be fairly significant, with some missing features returning.

We work as fast as we can in getting these updates to you, and put all available resources into them, but on occasion, we may need to delay. We thank you for your patience in this matter.

@Corry P 

Please could you feedback to the relevant people that proactive communications on the release of updates would be better than reactive ones (assuming that they want to rebuild trust).

In my opinion you should have been able to share the update above as soon as the decision was made to delay and not have to wait for the question to be asked.

 @Corry P - it would be really nice if you told us this kind of thing when it happened and not leave us hanging in limbo.

However openly or not this acknowledged, I’m sure you’ve all recognised the damage done to the Sonos brand by this issue.

But - we’d start to feel more like valued customers if  the Sonos organisation treated us with a bit more respect. Without us, there is no Sonos.

it’s true some much needed humble pie has been eaten by the CEO in recent weeks, which was welcome.

Let’s try and get over this period and restore confidence by being a little more proactive.

Yes, announcements of delays will get some peoples backs up and generate a lot of noise in the user community, but at least we’d know what’s happening.

At the moment, it almost feels like the embarrassment has to reach fever pitch before someone feels they have no alternative but to make a statement.

This has to change.

Hi @Gaham 

Yes - I have passed your feedback on. Thanks!

Thanks @Corry P 

If only this approach had been taken back in May.

But no, Spence was in a mad rush then.

And the same Spence is now talking away one on one with Reddit members there, while staying away from his forum, this one.

Disrespecting members here, I suggest, though I am sure there will be disagreement on that soon enough.

Will this update fix the functionality or rather non-functionality of Apple Music in the Sonos app?

“Friday, 23 August 2024 - 12:25 Sarajevo, Skopje, Warsaw, Zagreb
Unable to play “Too Sweet” - the song was not encoded correctly.”

Hi @posttad 

Sorry, but we’re not aware of any such issue with Apple Music on the new Sonos app. The error “the song was not encoded correctly” can typically occur if there are local WiFi transmission issues - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

This is the response from Sonos to reports of issues with Apple Music playback via the Sonos app on 2 Era 300 speakers connected to the internet via ethernet:

"Thanks for your patience! I wanted to let you know that I've checked and this is a known issue. We're looking into this and working on a fix, but there's no estimated time frame for a fix at this time. In the meantime, if you still want to play Apple Music, you can do so via AirPlay or Bluetooth."
So I ask
Is this a problem or not?

I add that Sonos responded after I sent the diagnostics.

I don’t think there’s a problem in general as I’ve been playing Apple Music on Sonos and not seeing an issue - maybe it’s a regional, or local matter. I’m based in the UK. 

Hi @posttad 

Sorry - is it user-uploaded content, specifically, that you are unable to play?

If so, then yes, we are aware of that problem with certain speakers (including Era 300), and Apple are working on resolving it.

Apologies for any confusion.

After all, Sonos support admitted there was a problem after analyzing the diagnostics. There is no such thing as a local Sonos or Apple problem.

In DE there was a problem with Apple music on Sonos and with other Apple services at all for customers of a special internet provider. They had to use alternative DNS settings until the provider has fixed it. 

Thank you for the information, Corry

Hi @posttad 

Sorry, I don’t know what this means.

Hi @posttad 

I think we may have been posting at roughly the same time!

You are most welcome!

FWIW - Does this include Era 100? I’m playing uploaded (non Apple Matched content,  DJ mixes) via Sonos Apple Music service fine to Era 100. Could be the format of uploaded files, mine are bog standard standard MP3, and playing OK on Era 100.

Happy to supply diagnostic of a working system if it helps?

Hi @craigski

My documentation does mention the Era 100 as being affected by this issue, but it does not mention if all such speakers on all systems are affected.

Info is only being gathered from systems that are affected, so thank you for the offer of a diagnostic, but that won’t be necessary.

When will the playlist features reappear? I’ve kept quiet about all the issues with Sonos since the new App release and hoped patience would result in things getting better. But I’m beyond exasperated now…the missing create playlist/add to playlist feature is untenable for me now. Throughout the summer I haven’t been able to create music for social events at home or enjoy my music as I’d expect to and I was encouraged by the update about fortnightly updates but there haven’t been any for over a month now. I’m now considering selling my system and investing in a system where the customer service and functionality are superior. That used to be Sonos……..