Today, when selecting any of my subscribed BBC Sounds podcasts, I get the message that they are no longer available on BBC Sounds. But they are, and I have to play them through the BBC Sounds app on my iPad. Sonos status page says all services are running fine, so no idea what the problem is. All was working well yesterday. Live radio from BBC Sounds is working ok. 
♂️
Anyone else having this issue today? I’m based in the UK.
Anyone else having this issue today? I’m based in the UK.
Yes, log it with BBC here:
https://www.bbc.co.uk/sounds/help/contact-sounds-help/
I am getting “show no longer available” from the Sounds app from all my subscribed (music) shows. Tried reauthorising, logging in and out, everything, no joy
Only Listen Live works.
+18
Hi
Thanks for your posts!
We’d like to look into this for you all. Could you all please recreate the issue then immediately submit support diagnostics? Once done, please report the given numbers here at your leisure, and I’ll forward them on to an engineer. Thanks.
If you could also verify for us that it is on-demand content specifically that produces errors, and that all live content is playable, that would be very helpful. Thanks again.
In addition, following
Done - 837576163
Yes, is specifically on demand content, all of it fails, whereas listen live stations work.
I also tried with on-demand content that I had subscribed to - no luck, I then tried a randomly selected playlist on the sounds app which was not connected to my account, and same problem again, so it won’t be related to my account.
Same error on both MacOS and iOS.
I have also submitted this to the BBC via the link you supplied.
Hi
Thanks for your posts!
We’d like to look into this for you all. Could you all please recreate the issue then immediately submit support diagnostics? Once done, please report the given numbers here at your leisure, and I’ll forward them on to an engineer. Thanks.
If you could also verify for us that it is on-demand content specifically that produces errors, and that all live content is playable, that would be very helpful. Thanks again.
In addition, following
Yes, can confirm it’s only on-demand content that is unavailable. Live content is fine.
Support diagnostic number : 302558923
Diag: 1912224680
Live BBC and podcasts via BBC Sounds App play fine.
Live BBC is OK via BBC Sounds Sonos music service, but podcasts fail.
+18
Hi
Thank you kindly! Those should be enough to go on - I’ll pass them along.
Diag: 1912224680
Live BBC and podcasts via BBC Sounds App play fine.
Live BBC is OK via BBC Sounds Sonos music service, but podcasts fail.
Just to clarify - podcasts do not work, but nor do BBC Sounds music playlists, so all subscribed shows fail as do all BBC curated musical playlists (on the Sonos app).
Diag: 1912224680
Live BBC and podcasts via BBC Sounds App play fine.
Live BBC is OK via BBC Sounds Sonos music service, but podcasts fail.
Same problem here - also reported to BBC
🤷🏻♂️
Same problem too. Very annoying. Did I read there was a Sonos update today? Maybe that's the cause?
Diagnostic number:566879450
This only affects podcasts, not live playback.
This is happening for all sounds content other than live radio.
Diagnostic 1224643041
Today, when selecting any of my subscribed BBC Sounds podcasts, I get the message that they are no longer available on BBC Sounds. But they are, and I have to play them through the BBC Sounds app on my iPad. Sonos status page says all services are running fine, so no idea what the problem is. All was working well yesterday. Live radio from BBC Sounds is working ok. 🤷🏻♂️
Anyone else having this issue today? I’m based in the UK.
Seeing this exact behavior, live stations (checked Radio 1, 2 and 1xtra are working. No replays work, removed and re-added the accounts. Replays work fine from sounds app, and my downloader isn’t challenged either. Just Sonos S1 system. Same error you are seeing, the replays are showing current and content search/indexing seems to be working, but the playback is borked, super frustrated. I listen to 99% on replay.
Same issue for me today and yesterday. No BBC Sounds listen again/on demand content working on Sonos. Getting "no longer available" message. All live stations play fine.
Diagnostics no 1553037746
Hi, same problem (in UK) reauthorised BBC sounds in Sonos app and software update, no change. Problem is only on demand, not live which still works. Reported to the BBC this morning.
Still the same problem today 30/08/2023 with BBC Sounds saying “no longer available”
Live plays fine all saved podcasts and downloads don’t
Same problem.
Diagnostic number 38536243
BBC have acknowledged there is an issue:
https://www.bbc.co.uk/sounds/help/issues/smart-speaker/sonos-ondemand-fault
Smart speaker | Under investigation
*** Wednesday 30 August ***
We're aware that some people are unable to listen to on demand content on their Sonos device and they're getting a message that says the BBC content is unavailable.
This seems to be working again now.
I have received an email from the BBC stating:
Thanks for contacting BBC Sounds support about having issues listening to BBC on demand content on your Sonos device.
We raised this with our engineers and they've now got back in touch to tell us this has been fixed.
Apologies for any inconvenience caused but we appreciate you letting us know of this fault.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
