Authorisation

  • 24 June 2023
  • 4 replies
  • 32 views

  • Contributor I
  • 2 replies

Upon attempting to open Sonos, my MacBook Air cannot find my Sonos system (sub, 2 x Play 1, soundbar in family room and 1 x play 3 in bedroom). When I try to update to update the controller, the message is that I am not authorised to make changes. I have owned this system for 10 years and this issue has never arisen before. I recently updated my MacBook Air to Ventura 13.4.1. The Sonos help bot is not helpful at all. Has anyone else had any similar problems? Any hints?


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4 replies

Userlevel 7

Hi

  • Click on the Apple in upper left corner of display > System Settings > Privacy and Security > Accessibility > Locate Sonos > Move Slider Button to Right (Make sure it’s Blue).
  • Click on the Apple in upper left corner of display > System Settings > Privacy and Security > Security > Select App Store and Identified Developers

Try updating Sonos app

Many thanks AjTrek1. Have checked the settings as advised and all was correct. It looks like i will have to re-install the app and the whole system as the next step.

Thanks again,

Don3

Userlevel 7

Reinstalling the Sonos app may help. When say “reinstall the system” do you mean the MacOS? If so you should make a Time Machine back-up first to restore your system in case of a catastrophe data loss of everything during the re-install process.

Thanks again, I hope not to have to reinstall the whole system, but regular time machine backups are useful. I’ll start with the Sonos app reinstallation first.