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I bought a Sonos Ray and would like to install it with the Sonos Android app.
This is impossible and I can't connect to my account via the app and therefore install my Sonos Ray.
I've tried using Chrome as my browser, but it doesn't work.
I've reset the application several times, but it doesn't work.
In short, I've got a sound bar I can't use.

Am I alone ?

What the solution ?

Thanks for sending the diagnostics, I’ll check with the team if they can replicate.

I had a look and found an internal document about the login.sonos.com page not working correctly, so maybe this can help. I only have the steps for Chrome, but it may be the same for Edge, try the following steps:

  1. On your Android phone or tablet, open Chrome.
  2.  At the top right, tap the three dots in the upper right corner, then select Settings.
  3.  Under Advanced, tap Site settings.
  4.  Scroll down until you see an option for JavaScript.
  5.  Ensure JavaScript is enabled.

This should be on allowed by default, but just in case I would recommend checking. Let me know if it is enabled.

JavaScript is enabled on Chrome in my Pixel. I just checked right now

Hi ​@PierreC64,

Apologies for the delay in getting back to you. I’ve heard back from the team; they have suggested that something might be blocking traffic across all the mobile browsers you have, either some sort of web protection or a built-in security setting. Specifically, this screenshot makes them think so:

 

Looking at this, it seems like Edge or your Google Pixel has Web Protection enabled and it’s preventing the Sonos app from finishing the login process. My colleagues with Google Pixel phones, one with a Pixel 7a, aren’t having this issue, so this is what makes me also think a form of web protection or mobile security is causing issues. If you know how to temporarily disable this or allow Sonos through, then do that and try logging in. If not, I would suggest reaching out to Google to troubleshoot with them.

Thank you for your feedback.
Surprising as it may seem, WITHOUT any change to the Android settings on my Pixel, the connection now works.
What's more, the application was updated on June 1st!
So I think the bug has been corrected by this release.
So there was indeed a problem with the application!

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