I bought a Sonos Ray and would like to install it with the Sonos Android app.
This is impossible and I can't connect to my account via the app and therefore install my Sonos Ray.
I've tried using Chrome as my browser, but it doesn't work.
I've reset the application several times, but it doesn't work.
In short, I've got a sound bar I can't use.
Am I alone ?
What the solution ?
Why would you mention using Chrome? You need the actual Sonos Android app, available on the Google Play Store. Make sure you are using the new app (just called “Sonos”), not S1 (called “Sonos S1”. Also, make sure your Android device is connected to your WiFi with LAN access, not a Guest WiFi.
That’s the case, Application Sonos (just called Sonos), connected to the right WiFi.
Why I am speaking about Chrome, it is because when you try to connect on the app, it launchs the default navigator on the smartphone to connect on background (tips given by Sonos phone support).
I tried with only Chrome nav, Firefox nav, Opera nav, Edge nav on my smartphone and it does not work.
Nothing is working and I am not able to connect by the application.
Are you not able to create a Sonos account? Are you French? (Link points to the French Sonos page)
Yes, it is this application.
Yes I created my Sonos account well.
I can connect my Sonos account directly from my browser (Chrome, Opera, Firefox etc).
But when I try with the app, it failed.
Is VPN, ad blocker, Pi-Hole, security software or the like installed? If so, scroll down to "Firewall ports that Sonos uses". Does your Pixel tend to switch to mobile radio if the WLAN signal is not sufficient?
Please describe your network: Make/model of your router / WiFi mesh. Are there any access points, wireless extenders, powerline adapters? Is the Ray cabled into a network switch?
Sorry, the moronic spam filter swallowed my reply. 
I think the moronic spam filter saw your 3 identical links in one post and thought it was dodgy,
Post restored.
I think the moronic spam filter saw your 3 identical links in one post and thought it was dodgy,
Post restored.
Thanks, Corry. 
Still, I’m confused -- what 3 identical links in one post? Admittedly, there are many question marks in the post. 
Hi
You added the same link (https://support.sonos.com/de-de/article/configure-your-firewall-to-work-with-sonos) to the text below 3 times (or so it appears, anyway):
Admittedly, there are many question marks in the post.
I don’t think there's a limit on that 
Incidentally,
So the link “https://support.sonos.com/article/configure-your-firewall-to-work-with-sonos” will take you to the German page, while it will take me to the English version.
Slightly off topic - I’ll stop now.
Got it! I took the above from a topic in the German community and forgot to adapt the URL from de-de to fr-fr.
Configurez votre pare-feu pour fonctionner avec Sonos | Sonos
I do not have firewall, Adblock or something like that on my pixel. Nothing.
I am connected on my internet box (fiber) with wifi, and I am very closed of the box.
I think about a problem of SSO, or redirection url when I try to connect by the application.
It opens an internet page, I do the connection, login/pwd, i submit and then nothing, it stucks on the blank page.
It opens an internet page, I do the connection, login/pwd, i submit and then nothing, it stucks on the blank page.
Can you post a screenshot?
You are trying to access the Web app which is build for the larger screens of computers or laptops.
Use the Android app available in the Google Play Store; you have downloaded it onto your Pixel.
Sonos – Applications sur Google Play
I am using the app.
As I said before when try to login on the app, it launchs a background internet page based on yout default browser to make the connection. When you are connected, the internet page gives the token to application, and it is that point that does not work
Reset the Sonos app, re-connecting it to an Existing System.
If this does not help, change the resolution and font size in MS Edge please -- so that you can agree to the Terms Of Service (TOS).
Nothing works - I'm extremely disappointed!
Buying a connected speaker and not being able to use it is a real shame.
Android really should be fully supported!
Hi
I’m sorry that you’re having issues getting the Sonos app working on your Google Pixel.
I’ve had a look into our internal information and there’s nothing stating any Google Pixel model isn’t supported. As long as the device meets the Sonos app requirements it should be able to use the Sonos app, so I’m not sure why it won't let you login.
Everything I’d suggest has already been mentioned by other community members (besides using a different controller to complete the setup), so I’d recommend reaching out to our support team. I can see that you’ve reached out to them before and they gave you a case number; use that when you contact them to continue where your case left off or give them your email and they can find it from that.
Hello and thank you for your reply.
All the requirements for the Android application have been met.
I have indeed contacted support, who have not found a solution to this problem after several minutes of remote assistance.
The only final answer I was given was to ask someone with an iPhone to come and do the installation!
On the other hand, the comments on the store clearly show that the application is totally unstable and sometimes unusable, especially in an Android context.
If you want, I can make a Teams Session with your advanced technical support in order to constat the issue and try to solve it.
I'm sorry, but at this level and the price your products are at, everything should work immediately and without a hitch.
Nothing works - I'm extremely disappointed!
Buying a connected speaker and not being able to use it is a real shame.
Android really should be fully supported!
Try it with a different browser. Don’t use Microsoft Edge this time. (Edit: I see you’ve used Chrome and others already...)
(Also, have you tried the option “Ouvrir une application externe”? What happens then?)
I tried on my Pixel : Firefor, Chrome, Edge, Opera, Opera Mini, DuckduckGo
Same result !
Hi
I agree with you that it should just work; I use Android myself (Samsung S22+) and don’t have any trouble with the app. I reset my app as well to test and was able to connect to my system and login, though when I did login, I didn’t get the message you did in the following screenshot:
I can see that your Ray is online and showing a cloud connection which means it’s already set up. If you uninstall the app and re-install it, then connect to an existing system, you should land on the app homepage without needing to sign-in.
If you can get there, then the app should have a message at the top saying “Sign in as the System Owner”. Try to login that way and if it fails again, submit a diagnostics and let me know (don’t share the reference number in this thread, send it to me via private message) so I can reach out to our team to see if anyone can replicate or if they’re aware of this type of issue.
“ I can see that your Ray is online and showing a cloud connection which means it’s already set up. If you uninstall the app and re-install it, then connect to an existing system, you should land on the app homepage without needing to sign-in.” => that’s right
“If you can get there, then the app should have a message at the top saying “Sign in as the System Owner”. Try to login that way and if it fails again, submit a diagnostics and let me know (don’t share the reference number in this thread, send it to me via private message) so I can reach out to our team to see if anyone can replicate or if they’re aware of this type of issue.” => It failed, I sent the dig number by private message
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