Answered

Apple music stops playing

  • 5 July 2021
  • 1 reply
  • 1341 views

Hello,

 

I’m having an issue with my Sonos system that is incredibly frustrating.  I have several Sonos products (3 s2 amps, play bar, and play1) and when using Apple Music the music will play fine for a few songs and then will randomly stop and then I’ll get a “can’t connect to Apple Music” error.  I’m pretty positive this isn’t a network issue as the other music services work fine and it seems the Apple Music stops working at the end of a song.  If anyone from Sonos is monitoring this I submitted a diagnostic report, (ID: 1821312135) and have removed and re-added the service with no resolution to the problem.

Any help on this issues would be greatly appreciated.

 

-Brad

 

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Best answer by GuitarSuperstar 5 July 2021, 20:12

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Userlevel 7

Take a look at this article for some troubleshooting tips that may solve your problem:

https://support.sonos.com/s/article/305?language=en_US