Oh wow. As a quick and dirty, I committed some networking crimes to connect a One to Ethernet - and removed the bandwidth stuff - and lossless works!

I’m genuinely surprised that omitting the wired unit from the Group breaks the underlying networking! haha! Ass-u-me etc, I guess. 🫠

Thanks for the suggestion, craigski!

Yes, many users have faced dropouts since Apple Music switched to Lossless. A toggle to switch back to non-Lossless streaming would be a helpful solution for affected systems. You can find more information on similar issues with multi-room audio and stability in this post. Hopefully, Apple adds this option soon.

Moderator Note: This post is likely AI generated.

Hi Dan - just following up - this worked like a charm and seems to have fixed the skips. I had to go to 0.9 mb/s to stabilize and it eventually got there. Thanks for the hack! I’ll probably post this over on Reddit (and give you credit) if you haven’t since I know there are people struggling over there as well. Thanks again!

I sometimes experience drop out problems in audio, well that’s where I notice it first, and the cause has always ended up being WiFi channel congestion due to neighbouring networks.

To fix it quickly I just restart the WiFi so that it selects a quieter channel when it reboots.

Eventually I’ll get around to seeing if I can make it change channels without such a disruptive move, though I expect that might require buying different gear.

I just wanted to throw my experience into this thread. We sell/install a lot of Sonos products, primarily a mixture of Amps and Soundbars on each of our projects. This is absolutely an issue. We also have been told by dealer support and direct consumer support that this is a known issue, and that the client should use a different streaming service or use Airplay. (The issue does not replicate when using Airplay).

Whenever I come here for support I always see responses that “don’t believe” what people say. It’s mind blowing. 

And for the love of Christ it’s not a network issue.

Thanks have a great day.

I actually just posted about this because I’ve become so infuriated with it over the last several months. I can’t take it. I’ve had Apple Music since the day they offered it as a subscription service and have all my playlist and everything on Apple Music. Ever since the new app came around, that’s been nothing but garbage they’ve been all sorts of random problems. I can’t play any of my Apple Music playlist without it cutting out literally on and off for an entire song until I just give up playing Apple Music. Sonos 100% knows this is an issue and like always they will refuse to acknowledge it and then 2 1/2 years from now they’ll put on the message board. They’ve got to fix for Apple Music. They have the same problem with the Apple TV box every time a Dolby Atmos movie was played on it through the Sonos arc the arc made a loud pop and shut down the arc. It took them three years to fix that problem. I had an arc that I couldn’t use my Apple TV on unless I disable Dolby Atmos on it and they sat around and acted like they kinda knew something about it, but didn’t really know about it and then somehow it took him three years to fix a problem with Apple. I was playing my playlist again tonight every single thing I played dropped out every song I played everything. Switched over to the free Spotify that I have on the app play the same exact songs work perfect not one single drop out the entire time except I’m not gonna buy a whole brand new Spotify account just to use my Sonos when I’ve got an Apple Music account that has 1 billion songs on it that I used to buy back in the day and now that I stream. I don’t know why this company is so bad the last 2 to 3 years I know they fired the last guy that ruined the app and made 99% of the customer base annoyed at, but they’re not doing any better. I’d like to add I have 19 Sonos speakers in my house. Had no problems ever before this new app was introduced Everything worked perfectly everything connected perfectly, and I Rarely had a single issue. All of this started with this garbage app that they still have not fixed and are using all their customers as beta testers for when they could’ve just put the old app back up until this hunk of garbage was fixed.

Fortunately I don’t have too much invested in Sonos products. Planning on replacing my era 300 speakers with a pair of apple HomePod 2 speakers . 

Hello All:

I have been experiencing this issue since the app update. I have called and worked with people at Levels 1, 2, and 3, and get different information from each person that often contradicts the previous. Some examples:

Level 3 said it was my router from Spectrum. Purchased new router and they tweaked my settings via remote control of my laptop at least twice. He also said not to hardwire any of my ten speakers. 

I was passed off to another Level 3 who had me hardwire the Beam gen 2 and sub mini. He also made tweaks to router. In total about six phone calls and over 100 emails between Level 3 and I. 

After all that, I upgraded to a TP-Link WiFi 6 mesh router to get more coverage in my home. 

Level one said my mini should not be hardwired, so I tried that. 

Another Level One said I have too much run time and that Sonos speakers need to be reset every ten days by unplugging them.  Done. Rebooted router countless times. Unconnected Apple Music and reconnected. 
 

Another Level One was “chatting” with Level 2 who said to try hardwiring another speaker to one of the mesh routers in another room.  That seemed to fix dropouts, but not skipping. 
 

Last night Level 2 said a speaker should not be hardwired to a remote router in mesh, and I should try having no speakers hardwired. He also controlled my computer to try and make a temporary Apple account to see if that would work, but then he didn’t know how or couldn’t once in my computer and Sonos app on it. He is issuing an investigation.  He looked up all my past tickets and saw how extensive and exhausting this has been.  Everyone apologizes, but no one can fix the issues.  

Every time I contact them, we redo all the previous troubleshooting steps, and then they take a guess and suggest to try something. It never works and I have to call back in. 
 

No one at Sonos has been able to get my system stable. I am on a third router, and they always go in and tweak settings. I don’t understand why I, the customer, must keep chasing them.  Any other company would either send a technician, or refund the purchase price. 
 

I honestly don’t know what else to do. I have posted in this community over the past 1.5 years since the app and architecture change for advice as well. I made network changes based on community input to no avail. 
 

The most frustrating is the “try” this. No more trying. I just need a real fix, a technician visit to my home, or my money back for all eleven speakers. I don’t want to waste any more time. 
 

I realize this is a rant, but I really do not know what to do next. Is there a Level 4 support, and how do I reach them?

Brian

I have been having an issue with pausing a song, then clicking play to resume. However, the song does not pick up where it left off. Very annoying it usually is skipping ahead in the song. I spent a lot of time with Sonos support. I figured out that it was only occurring with Lossless music streamed from Apple Music and they told me this is a known issue. Why did it just start happening for me and when will it be fixed?