When i enter the password on the Sonos website it allows me access to my account however when i use the same log in details and password on the App it says i have entered the wrong details. Can you please help?
Best answer by jgatie
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Somehow your system got registered to a different account and/or email. See this link to fix:
https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.