Skip to main content

When i enter the password on the Sonos website it allows me access to my account however when i use the same log in details and password on the App it says i have entered the wrong details. Can you please help?

Somehow your system got registered to a different account and/or email.  See this link to fix:

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account