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Amazon Music not playing Albums in my Music

  • May 17, 2025
  • 8 replies
  • 265 views
I

Have app loaded on Windows an Android. Using Amazon Unlimited and until last 7 days no problem. In My Music section of  Amazon Music Services if I chose Albums I get list of albums but when I click on individual album therein I only get image and not list of tracks to play. If i press on sub-menu and press play now I get error message. 

However all tracks are there if I access ‘Tracks’ rather thank ‘Albums’

 

I have not got over 500 tracks and have tried both delisting and readding Amazon to services. Any advice appreciated

Best answer by Stanley_4

Mine is working, try a controller device reboot first, if not then try to remove and ew add Amazon

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8 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 12406 replies
  • Answer
  • May 17, 2025

Mine is working, try a controller device reboot first, if not then try to remove and ew add Amazon

I
  • ianlitt
  • Author
  • Contributor I
  • 2 replies
  • May 22, 2025

Hve tried all that but no joy. Given that thre were no updates (I think) on the Sonos app recently when this problem occurred I wonder if it is Android or Amazon related.

D
  • DesdeDesde
  • Lyricist I
  • 1 reply
  • May 23, 2025

Hello, I am facing to exactly same issue. Seems to me it is an Amazon issue after update. Hope it will be fixed soon.

Xyzzy
  • Xyzzy
  • Lyricist III
  • 7 replies
  • May 31, 2025

I believe that I have the same problem -- I do not subscribe to Amazon Music but I have a bunch of purchased music.  From Android I can select “My Music” and then browse albums but from there I can’t browse tracks.  When I try to play anything from Android I get “Unable to add to queue” or  “Something went wrong."  I’ve tried to re-authorize but that doesn’t solve the issue. I’ve restarted all my hardware (power outage helped in that regard) and still no luck.

From my Macbook desktop app I can also not play albums, but I can browse individual tracks under “my music” and play them or add them to the queue.

 

Any idea what’s wrong?

 

Xyzzy
  • Xyzzy
  • Lyricist III
  • 7 replies
  • May 31, 2025

Mine is working, try a controller device reboot first, if not then try to remove and ew add Amazon

FWIW, this did not solve the problem for me. I’ve tried several times.

 

I’ve also discovered that under “My music” I can select “Artists” and then browse albums and play them.  But I can’t browse albums directly and do that.

 

I called Amazon but they ended up telling me they have no information on this and that I should contact Sonos.

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 12406 replies
  • May 31, 2025

If the easy fixes don't work a call to support is recommended

Xyzzy
  • Xyzzy
  • Lyricist III
  • 7 replies
  • May 31, 2025

I called Sonos support and apparently this is a known issue.  They have no bug number but I now have an open trouble ticket on this topic.

R
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  • Robertss1962
  • Contributor I
  • 1 reply
  • June 2, 2025

I have the same type issue.  My Windows 11 and Android device both show the same issue; “Can’t Browse Music”.  Everything else works fine.  My wife has an Iphone and she has no issues using the system.  Once she selects music my devices can then control the Sonos app as far as playing or adjusting the volume; just can’t pick any music from the Amazon Unlimited library.

 

I have un-installed the Sonos app and re-installed it several times. I have removed the Amazon Music service from Sonos and added it back… several times.  I have reset the Sonos App and then removed and added back the Amazon Service.  

 

Not sure what else to do at this point.

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