When I open the Sonos App, go to Amazon Music Service > My Music > Albums and choose an album from my Amazon library, no play, shuffle controls appear. This just started this last week or so and I’ve tried the usual: signing in and out, reinstalling, reauthorizing Amazon Music.
Anyone have the same issue? Support for Amazon and Sonos drew a blank and pointed fingers at each other.
Best answer by Sotiris C.
Hello
I am sorry to hear you are experiencing issues while using Amazon Music within the Sonos App.
Do you have another controller (smartphone/tablet) available and try to play through that?
This just started this last week or so and I’ve tried the usual: signing in and out, reinstalling, reauthorizing Amazon Music.
Anyone have the same issue? Support for Amazon and Sonos drew a blank and pointed fingers at each other.
I was not able to find the relative case number from your contact with our Support and it seems that there are no triggered diagnostics under your Sonos system.
Since you’ve already done some basic troubleshooting steps, I’d recommend you to Submit Diagnostics within 10 minutes of reproducing this and then reach out again to our Support Team for live troubleshooting.
I hope this helps.
+16Hello
I am sorry to hear you are experiencing issues while using Amazon Music within the Sonos App.
Do you have another controller (smartphone/tablet) available and try to play through that?
This just started this last week or so and I’ve tried the usual: signing in and out, reinstalling, reauthorizing Amazon Music.
Anyone have the same issue? Support for Amazon and Sonos drew a blank and pointed fingers at each other.
I was not able to find the relative case number from your contact with our Support and it seems that there are no triggered diagnostics under your Sonos system.
Since you’ve already done some basic troubleshooting steps, I’d recommend you to Submit Diagnostics within 10 minutes of reproducing this and then reach out again to our Support Team for live troubleshooting.
I hope this helps.
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