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Albums have suddenly started to behave strangely.

  • October 13, 2025
  • 107 replies
  • 2200 views
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107 replies

CronoCX
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  • CronoCX
  • Enthusiast II
  • May 12, 2026

Would love to know if you could direct them to other members having this same issue? I finally have a doc ready, but I know trying to get through Tier 1 Support is gonna be painful.
 

I got to level 2 support fairly quickly.  My issue was the imperfect gapless playback when playing Dolby Atmos.  At least now Sonos is aware of the issue.

I don’t have Atmos, but I’ve seen that non Atmos. But I can’t remember when it broke.

I’m slammed with work. Calling Sonos is on my to do list

R
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  • RogerWF
  • Enthusiast II
  • May 12, 2026

Would love to know if you could direct them to other members having this same issue? I finally have a doc ready, but I know trying to get through Tier 1 Support is gonna be painful.
 

I got to level 2 support fairly quickly.  My issue was the imperfect gapless playback when playing Dolby Atmos.  At least now Sonos is aware of the issue.

Not a chance. I will not refer him to specific people. But I did direct him to this discussion thread.

 

 

    CronoCX
    Forum|alt.badge.img+4
    • CronoCX
    • Enthusiast II
    • May 13, 2026

    Would love to know if you could direct them to other members having this same issue? I finally have a doc ready, but I know trying to get through Tier 1 Support is gonna be painful.
     

    I got to level 2 support fairly quickly.  My issue was the imperfect gapless playback when playing Dolby Atmos.  At least now Sonos is aware of the issue.

    Not a chance. I will not refer him to specific people. But I did direct him to this discussion thread.

     

     

    1. I’ll make this an action item for me then.

    --Brian

    rosswells127
    Forum|alt.badge.img+10

    I too have this issue. Trying to resolve it is like playing whack-a-mole.
    i.e. Deleting/Adding a corrupt album and reindexing generally fixes the issue for that album but a previously ok album is then corrupted.
    In my case it is often (not always) the last track that is shown on the duplicate albums, the rest of the tracks are not shown in either view.

     

      A
      Forum|alt.badge.img+5
      • Anthony_6
      • Author
      • Collaborator II
      • June 10, 2026

      ​@rosswells127 

      Welcome to the club 😀

      Anthony
        O
        Forum|alt.badge.img+4

        I contacted support for an update about this today (after being frustrated again by the problem this afternoon).

         

        The response was:

        Thank you for the information! I have checked it, thanks again for reporting this to us, we are still investigating the issue and do not currently have an ETA on when this will be fixed. Make sure to keep your Sonos App up to date, the fix will come through an app update.

         

        8 months. So frustrating. 

          User117655
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          • User117655
          • Prodigy II
          • June 14, 2026

          This and other issues... Not sure 'frustrating' covers it... Really it is since May 2024!

          🤬

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