good morning, I have a collection of 210 tracks on the YouTube music account that I play on the sonos account. For a few days now, if I try to play it on Sonos, it loads me with 33,800 tracks from the same collection. How can I solve the problem? Thank you
Answered
33800 tracks
Best answer by Corry P
Hi
I can confirm that we have identified an issue with multiple duplicates showing when adding larger playlists to the queue and are investigating. I have no estimate for when a fix might be put in place, but I will update this thread when I hear of one.
I hope this helps.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+18Hi
Thanks for your post!
Sorry to hear of this issue you are having with duplicates showing in the queue when adding a large YouTube Music playlist to it.
Thanks to a similar post linked below, a colleague recently tested this and found the same behaviour. We are investigating.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
1 person likes this
+18Hi
I can confirm that we have identified an issue with multiple duplicates showing when adding larger playlists to the queue and are investigating. I have no estimate for when a fix might be put in place, but I will update this thread when I hear of one.
I hope this helps.
Good morning, with this problem the YouTube music playlist cannot be listened to as the same songs are typed over and over again. phono a10/15 days ago everything worked wonderfully. Is it possible that it's so complicated to find a solution? A thousand thanks
+18Hi
Many lines of code will need to be sifted through to find what may be a single syntax error - it could just be the use of a semi-colon where a colon should have been used, or another typo of some kind.
I have no idea how long it will take to fix, but considering the scope (it is affecting more than just YouTube Music) I think it will be a priority.
I hope this helps.
Hello!
I’m having what I believe to be the same issue. I believe that it’s a problem with the way the app retrieves and displays data from the YouTube Music API. It repetitively loads the first 100 songs on a playlist into the Sonos app, instead of loading the entire playlist as you’d expect. I suspect that it was originally designed and intended to retrieve and display 100 at a time and something broke. Something looped back to the wrong command or something like that.
It used to be that whatever error was in there was corrected when the songs were loaded into the queue, so the entire playlist would cue up, play, loop, and shuffle properly, despite the playlist menu displaying only the first 100 repetitively and (I suspect) infinitely. But now it appears that whatever tiny bit of programming was holding it barely together appears to have also broken. Now I have the first 100 songs loaded up over and over again in the queue until it’s absurdly long. The stopping point is usually somewhere in the neighborhood of 35,000 songs for me and it appears to be different every time. Perhaps it stops when something times out or something runs out of memory.
The app ignores commands to delete the queue while it’s doing this. The only way I have found to clear it is to load up a playlist less than 100 songs long to avoid triggering this bug, then delete the queue.
Notably, it appears that the queue can still handle over 100 songs correctly. Loading them up individually, or from multiple shorter playlist under 100 songs each, still works fine. I can also play long playlists fine on the YouTube Music app on my phone and connect it to any BlueTooth device, but not the Sonos system.
Whatever is going on with our respective queues is most definitely a Sonos playlist problem, not a Sonos queue problem or a problem on YouTube/Google’s end.
I have been less than impressed with the Sonos backend and app experience since I started using my dad’s system earlier this year. Things keep getting broken in the strangest ways. Normally anything that prevents me from using the app the way I want is fixed within a week but this one has been active for way too long and getting worse. It shouldn’t be that hard to load up 7 of my long playlists into the queue and get music ready for the whole weekend.
I’m running the latest version of the app on iOS 18.1.1 and an iPhone 11
Good morning, I hope that what I am about to say helps programmers find a solution to this problem. I too, as I have already written, have the problem of 33,000 tracks loaded.
If I go to Sonos in the YouTube music/collection/playlist section and select my collection and press play, the system loads the 33,600 repeated tracks of my collection of only 217 tracks.
But if instead of pressing play I press the button with the three dots and then press the play now button, the error disappears and loads exactly my 217 tracks.
I kindly ask Sonos to commit to resolving the error because it is very unpleasant and does not allow you, if not with the expedient just described, to fully enjoy your tracks.
Thank you very much
Nerocris wrote:
Good morning, I hope that what I am about to say helps programmers find a solution to this problem. I too, as I have already written, have the problem of 33,000 tracks loaded.
If I go to Sonos in the YouTube music/collection/playlist section and select my collection and press play, the system loads the 33,600 repeated tracks of my collection of only 217 tracks.
But if instead of pressing play I press the button with the three dots and then press the play now button, the error disappears and loads exactly my 217 tracks.
I kindly ask Sonos to commit to resolving the error because it is very unpleasant and does not allow you, if not with the expedient just described, to fully enjoy your tracks.
Thank you very much
That’s very interesting. Your workaround works perfectly for me.
Corry P wrote:
Hi
Many lines of code will need to be sifted through to find what may be a single syntax error - it could just be the use of a semi-colon where a colon should have been used, or another typo of some kind.
I have no idea how long it will take to fix, but considering the scope (it is affecting more than just YouTube Music) I think it will be a priority.
I hope this helps.
That’s where a code, test, release cycle works better than code, release, test cycle.
Yes, but they don’t tell us users that kind of thing.
They had been telling us what they were working on and what bugs and returning features we could expect fixed. Too bad they’ve not kept this up.
+18Hi
I recently asked for a progress update on this issue and found that the number of cases tagged against it is still pretty small - as a result, it has been assigned a low priority. From the amount of activity on the Community, I think a significant number of people are affected, however.
While our aim is to have the Community and our issue tracking tools more tightly integrated, this will take some time.
If anyone affected by this issue has not already been in touch, I highly recommend that you do so, in order to get the numbers up.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Stanley_4 wrote:
As of last week the Trello board hasn’t been updated since October. Which is my point.
MyChrmicalRomance wrote:
Looks that way, although that queue is far longer than ours.
Nice selection, BTW 🎸😎
smstachwick wrote:
MyChrmicalRomance wrote:
Looks that way, although that queue is far longer than ours.
Nice selection, BTW
I had the same bug with YTM on Android and web app, but since last weekend the bug seems to be resolved. Is this even possible without an app update (last android app update: 24. January)? How are music services updated? Are those music service plugins updated independently from the app?
No, the music services still all use the Sonos app to stream, however their is a difference between the controller app, which you use to see what is happening on your system, and the firmware ‘app’ that runs on the Sonos devices. If you have auto updates turned on in your controller app, it’s possible your Sonos devices updated their firmware…
While frequently, the two versions are released together, it isn’t always the case, and I wonder if that happened here.
+18Hi
The issue has not been resolved, though I am happy to hear that it is no longer affecting you.
I’ve examined the same issue but with a total of 64815 songs…😐
Fact is (as per Feb. 24. 2025), when you start playing tracks from a folder (in my case NAS) using the S2 App (IOS), the list populates up to 64815 tracks…
Workaround: start the folders music by using the desktop App! Do not touch the S2 App!
After done, the S2 App will show/play the correct amount of tracks.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.