Hi there,When I Open the windows APP, no speakers are showing and it asks to update.
I click update.
On the PC (Windows 11) the update says it has failed.
I check the IOS app and it says there is no updates available.
I have uninstalled and reinstalled the PC app. I still get the same issues. Any ideas ? Many thanks.
Best answer by Corry P
Hi
Welcome to the Sonos Community!
You mentioned uninstalling and reinstalling, but if you installed the latest version it wouldn’t ask for an update. Did you download the latest S2 software from our Download the Sonos app page? Downloading and installing should bypass any in-app update issue.
I hope this helps. Or did
The fact no speakers were showing in the App initially infers there might be a communication issue with the network - is the local network set as public rather than private - see this support link albeit it refers to Windows 10:
https://support.sonos.com/s/article/813
Also check or switch off (temporarily) the local Firewall/security software on the PC to see if that might be causing the issue and if so, then investigate the matter further. See this link:
https://support.sonos.com/s/article/688
edit: Another option is to try a different DNS for the network. Try using the Google or Cloudflare servers instead.
+19Hi
Welcome to the Sonos Community!
You mentioned uninstalling and reinstalling, but if you installed the latest version it wouldn’t ask for an update. Did you download the latest S2 software from our Download the Sonos app page? Downloading and installing should bypass any in-app update issue.
I hope this helps. Or did
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