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As we listen to our sonos system, the volume has started to fluctuate up and down on its own. This happens with the radio apps, Apple and Spotify. Is there a solution?
Hello there, John Tilley. Thanks for posting and welcome to the Community. Next time this happens, please submit a diagnostic report and reply here with the confirmation number it gives at the end. I'll be happy to take a closer look and advise on next steps.



Thanks again!
This is happening only with my Play:5 and everything else works perfectly. I am very disappointed not because of this failure, but because SONOS doesn't offer replacement parts OR repair service. After a short 1-year warranty, any problem makes a very expensive piece of equipment a boat anchor.
This is happening only with my Play:5 and everything else works perfectly. I am very disappointed not because of this failure, but because SONOS doesn't offer replacement parts OR repair service. After a short 1-year warranty, any problem makes a very expensive piece of equipment a boat anchor.

With hardware failures, we typically offer a replacement device at a reduced cost. For more information, you may want to reach out to our support team. They can go over all available support avenues for your specific situation.
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