Hello - I just got a Sonos Playbar and Sub a few months ago. At start, everything was great. I updated it a few weeks ago and ever since I lose connection only when playing music. This happens about 2-3 songs in. It'll stop and say it can't connect to music service. If I try a few minutes later I will have the same issue. Listening to anything other than music via the controller (Mac/iPhone) I do not have any issues. I've rebooted the system, changed my wireless channels, and reset the channel with no luck. Any help would be greatly appreciated.
Thank you,
Greg
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Try unplugging from power all of your Sonos devices. Then reboot your router. Go back and plug in one of the Sonos devices, and wait a minute or two to finish booting up before moving on to the next to plug it in.
That might take care of your issue, but if not, submit a system diagnostic within 10 minutes of experiencing the lost connection issue, and call in to Sonos to discuss it.
That might take care of your issue, but if not, submit a system diagnostic within 10 minutes of experiencing the lost connection issue, and call in to Sonos to discuss it.
Hi - I tried that and the same issue happens. I submitted a diag. Confirmation: 1964177256.
Thanks.
Thanks.
+20Thanks.
Hi SrWebz,
It sounds like your Sonos system is having a hard time connecting outside your home network. I notice in your diagnostic report than your network's DNS server is a local computer. In many cases this is fine, but it may be better to use your router's address as a DNS server, or to use a third party DNS service such as GoogleDNS or OpenDNS.
If you haven't set up a separate DNS server on your network, you may just need to reboot your router, then also reboot your Sonos devices to update the setting.
Hi Jeff - Just to add to the DNS. It comes from a Server on my network that's running DHCP/DNS. DNS is set from there to a outside DNS Service. If needed, I can completely bypass this on my Sonos devices and hardcode a different DNS service.
Thanks.
Thanks.
+20Thanks.
It sounds like your server is set up correctly, but it may be worth testing out to see if it helps.
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