Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.
We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.
Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
With the latest Sonos app. Version, I still can’t play a folder with a sub-folder in my library.
I’m also creating my own app. In 30 days I learned to create a mobile app and I’ve been able to use this for basic control and accessing my Sonos Playlists.
Hi @ChooChooStu
We do read all feedback, but do not have the resources to reply to all of it - this is a Community forum, for users to talk to each other rather than to Sonos staff.
If we hear of a new issue being reported, we do investigate.
After some more time wasting, I have found the way to do it and, as I write this, my Music Library is indexing.
I needed to add it as a shared network drive (having ensured that all sharing options were correctly chosen), which was -
\\my local drives name.local\music
The thing is that customers shouldn’t need to mess about like this. also, the music Library option should not be there if it does not work! GRRRRRRRR!
This is the only way to get access to your music library. After 6 months, it only took a community hack to figure stuff out.
We perhaps got more truthful disclosures at the VP debate then from Sonos Sr mgmt. That is not saying much.
This is the only way to get access to your music library. After 6 months, it only took a community hack to figure stuff out.
We perhaps got more truthful disclosures at the VP debate then from Sonos Sr mgmt. That is not saying much.
That “community hack” has been the official instructions on the Sonos support site for months now.
ive givin up on listening to music on my sonos system, nothing will show up with the new app. youtube music wont show anything, my local library wont show anything, plex doesnt work, spotify just offers radio options. sonos radio is full of commercials, my $3000 system is worthless now, it only works as a regular soundbar for my tv,
I cannot import my playlists - all of my music just comes in one folder. The Sonos controller app is not user-friendly for building playlists, so I have a mix of all of my tracks (Christmas, new wave, indy, metal, white noise - whatever). I can also play from my phone to one speaker at a time.
So it’s not 100% useless but mostly useless.
According to things I’ve read online, Sonos shipped 5.73M units in 2023. That’s still a reasonable turnover of product and I’m sure I read that expectations for this financial year were already on track despite a predicted down turn in the final quarter? I think some here are just wishing for Sonos to fail and yet they didn’t spout praise for the company when times were good.
It seems we all find out who we can rely on when the going gets tough. I’m certainly glad I can choose my own friends. At least they know too I won’t stab them in the back when they’re down for the count.
No disrespect intended to you, @Ken_Griffiths, but it seems to me that the people with knives in their backs are the ones who woke up one morning to find their whole-house music systems – the ones they depended on for personal joy, for socializing, even for waking them up each day – suddenly inoperative. They did nothing to bring on this situation. It was, instead, the cavalier approach of SONOS towards their customers to push out a completely rewritten operating environment with inadequate testing and a list of known missing features. To take these customers to task for failing to praise SONOS in the pre-knife days is, literally, to add insult to iinjury. (Or so it seems to me.)
To say nothing of the unannounced, unasked for intrusion of opening connections from Sonos’s marginally secured servers into our home and business networks, just to control our speakers.
In know you have no intention of changing this, Sonos and @Ken_Griffiths, but this is such a betrayal. This was so misguided…
Playlist access is the least of my problems with the new app. It's not backward compatible. This means I need 2 different apps to use my system - one for my older speakers and a different one for the newer ones. Naturally, the 2 are not synchronized, which means I get to play one music stream on half my system and another music stream -- from the same source! - on the other half. With both on, my house sounds like a clown has invaded. Essentially, I have about $6,000 worth of audio equipment, much of which is built into the walls, that is now useless. I'm sorry, Sonos, but if I'm in the kitchen making dinner, I'd like to listen to music in the kitchen, not through speakers in the ceiling of my den 50 feet away and around 2 corners.
Playlist access is the least of my problems with the new app. It's not backward compatible. This means I need 2 different apps to use my system - one for my older speakers and a different one for the newer ones. Naturally, the 2 are not synchronized, which means I get to play one music stream on half my system and another music stream -- from the same source! - on the other half. With both on, my house sounds like a clown has invaded. Essentially, I have about $6,000 worth of audio equipment, much of which is built into the walls, that is now useless. I'm sorry, Sonos, but if I'm in the kitchen making dinner, I'd like to listen to music in the kitchen, not through speakers in the ceiling of my den 50 feet away and around 2 corners.
You might consider using: Phonos. It's iOS only, though… but it let's you combine S1 and S2.
Hi @ChooChooStu
We do read all feedback, but do not have the resources to reply to all of it - this is a Community forum, for users to talk to each other rather than to Sonos staff.
If we hear of a new issue being reported, we do investigate.
Then you might want to investigate today’s issue of people who are not subscribed to this topic receiving an email notice of each new response. I am not subscribed to this topic, I never was, it is not in my community favourites, and when I am informed I can removed notifications by clicking on a link in each email notification it takes me to my favourites page, where this topic doesn’t exist.
It’s bad enough that you’ve made your software problematic. Now you’re bombarding me (and others who are reporting this issue today) with unwanted emails that can’t be stopped. When will Sonos stop annoying customers and get back to the business of providing products and services that actually work as they should?
SHUT THIS DAMN THREAD DOWN!!
Creating an email rule for this now. Farcical, couldn’t make it up.
Playlist access is the least of my problems with the new app. It's not backward compatible. This means I need 2 different apps to use my system - one for my older speakers and a different one for the newer ones. Naturally, the 2 are not synchronized, which means I get to play one music stream on half my system and another music stream -- from the same source! - on the other half. With both on, my house sounds like a clown has invaded. Essentially, I have about $6,000 worth of audio equipment, much of which is built into the walls, that is now useless. I'm sorry, Sonos, but if I'm in the kitchen making dinner, I'd like to listen to music in the kitchen, not through speakers in the ceiling of my den 50 feet away and around 2 corners.
Sonos has had 2 different apps for older and newer hardware for almost 5 years. Are you telling us you just signed up to complain about it today?
Hi @ChooChooStu
We do read all feedback, but do not have the resources to reply to all of it - this is a Community forum, for users to talk to each other rather than to Sonos staff.
If we hear of a new issue being reported, we do investigate.
Hi @Corry P
I am not subscribed to this thread but have started receiving emails today notifying me of every single post. Please can you advise what I need to do so I don’t receive email notifications for this thread?
Thank you.
Go to under the first post in this topic and find these icons. Make sure the star is white not black to not get notified about this topic.
If you reply to the topic you'll likely be automatically subscribed.
Go to under the first post in this topic and find these icons. Make sure the star is white not black to not get notified about this topic.
If you reply to the topic you'll likely be automatically subscribed.
It must be me, but I couldn’t understand what you were explaining. Like a Monty Python movie, so I went to the beginning like explained, and my star was black and next to the star it said “unsubscribe”. Now I get it. Sorry, I meant no disrespect. I’ve had one too many brain surgeries and have extreme double vision. But thank you for pointing this out.
The forum software frustrates many folks, glad you got it sorted.
When will Sonos customers be able to access iTunes libraries?
As far as I know, you can. You just have to set the correct path as documented previously.
Hi @ChooChooStu
We do read all feedback, but do not have the resources to reply to all of it - this is a Community forum, for users to talk to each other rather than to Sonos staff.
If we hear of a new issue being reported, we do investigate.
Sorry your upper management put you all in this situation.
I certainly will never buy another Sonos product. Until a good substitute comes along, I’ll get by with an mp3 player and the Sonos audio jack.
Nor me. I recently upgraded my Airpods to over ear headphones. In the store they were pushing the new Sonos headphones and I just laughed. No way in hell am I buying another Sonos product. Spent hundreds of dollars on their competitor’s products and did so very happily.
Whilst I am not at the point of junking all my Sonos speakers, the app seems to be pushing me towards abandoning them all by itself.
But since this last debacle, I won’t spend another cent on Sonos and I voted with my dollars this week when given a chance - no more Sonos gear, ever again.
According to things I’ve read online, Sonos shipped 5.73M units in 2023. That’s still a reasonable turnover of product and I’m sure I read that expectations for this financial year were already on track despite a predicted down turn in the final quarter? I think some here are just wishing for Sonos to fail and yet they didn’t spout praise for the company when times were good.
It seems we all find out who we can rely on when the going gets tough. I’m certainly glad I can choose my own friends. At least they know too I won’t stab them in the back when they’re down for the count.
No disrespect intended to you, @Ken_Griffiths, but it seems to me that the people with knives in their backs are the ones who woke up one morning to find their whole-house music systems – the ones they depended on for personal joy, for socializing, even for waking them up each day – suddenly inoperative. They did nothing to bring on this situation. It was, instead, the cavalier approach of SONOS towards their customers to push out a completely rewritten operating environment with inadequate testing and a list of known missing features. To take these customers to task for failing to praise SONOS in the pre-knife days is, literally, to add insult to iinjury. (Or so it seems to me.)
To say nothing of the unannounced, unasked for intrusion of opening connections from Sonos’s marginally secured servers into our home and business networks, just to control our speakers.
In know you have no intention of changing this, Sonos and @Ken_Griffiths, but this is such a betrayal. This was so misguided…
People showed their appreciation of Sonos when things were going well by spending large amounts of money on the kit.
According to things I’ve read online, Sonos shipped 5.73M units in 2023. That’s still a reasonable turnover of product and I’m sure I read that expectations for this financial year were already on track despite a predicted down turn in the final quarter? I think some here are just wishing for Sonos to fail and yet they didn’t spout praise for the company when times were good.
It seems we all find out who we can rely on when the going gets tough. I’m certainly glad I can choose my own friends. At least they know too I won’t stab them in the back when they’re down for the count.
No disrespect intended to you, @Ken_Griffiths, but it seems to me that the people with knives in their backs are the ones who woke up one morning to find their whole-house music systems – the ones they depended on for personal joy, for socializing, even for waking them up each day – suddenly inoperative. They did nothing to bring on this situation. It was, instead, the cavalier approach of SONOS towards their customers to push out a completely rewritten operating environment with inadequate testing and a list of known missing features. To take these customers to task for failing to praise SONOS in the pre-knife days is, literally, to add insult to iinjury. (Or so it seems to me.)
To say nothing of the unannounced, unasked for intrusion of opening connections from Sonos’s marginally secured servers into our home and business networks, just to control our speakers.
In know you have no intention of changing this, Sonos and @Ken_Griffiths, but this is such a betrayal. This was so misguided…
People showed their appreciation of Sonos when things were going well by spending large amounts of money on the kit.
And by recommending their products to friends and family.
When will Sonos customers be able to access iTunes libraries?
As far as I know, you can. You just have to set the correct path as documented previously.
Unless it’s a Mac. On a Mac, iTunes was replaced long ago with the local Music app, and it seems Sonos can’t use the new file format to extract anything…
When will Sonos customers be able to access iTunes libraries?
As far as I know, you can. You just have to set the correct path as documented previously.
Unless it’s a Mac. On a Mac, iTunes was replaced long ago with the local Music app, and it seems Sonos can’t use the new file format to extract anything…
That brings up a question. Most of my music is ripped from my CD collection, but over the past several years, I started buying a number of songs directly from the iTunes store through my Windows computer using iTunes. And there was a time, years ago that Apple changed their files system format (or file names) and my music wouldn’t play. When I called Sonos tech support, they knew right away what the problem was, and I can’t remember how they fixed it. I don’t know if anyone remembers that. Hopefully this doesn’t happen again since about 40 percent of my current music has been purchased using my iTunes account over the past 5-6 years.
A different subject: I don’t subscribe to any music services (I don’t think) but I may have two songs in one of my playlists from Amazon music. So, my question is, when I’m playing that playlist and I get to those two Jethro Tull songs, do I go out to the Amazon music server to get those two songs, or are they stored on my NAS drive with the rest of my music? I don’t understand how music services work.
Your iTunes purchases are files on your Windows computer. Those files are .m4a at 256kbs (AAC). Sonos supports .m4a (AAC) up to 320kbs. The streamed Amazon Music tracks come from the cloud. If you purchase an album from Amazon it will be MP3 320kbs.
You should put your ripped music files and purchased iTunes music files in the same folder then point Sonos to that folder. They may already be in the same folder, but where that is I’m not sure. I think it is Music - iTunes - Media - Music. I don’t use iTunes nor do I purchase iTunes music.
Music files you own and music service tracks can be mixed in a playlist.
