Support Windows 8 RT for Surface Tablet and Windows Phone 8 for Mobile Devices



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o dear I just had my last post removed stating the following:

"This post contains an email sent with factually incorrect information."

The funny thing is that i posted an email sent from Sonos making excuses.

i have emailed Microsoft his comments as I believe that they try to apportion blame at their door. This may well be factually incorrect but I will post any reply I get from microsoft 


Hi Gary,

Very interested in this email, having seen how useless Sonos have been over the last year and a bit I'm intrigued as to what there so called customer support is saying. Can you post it somewhere other than this joke?



Ps. http://www.wpcentral.com/ are always looking for WP based stories.
Hello everyone,

Thank you all for continuing to support this request and for sharing your point of view.  We hear and understand the request for further information but have nothing new to share at this time.  

When we have news to share, this thread will be among the first to know.

Hmm, from reading this it would appear that three years later, after the question of WP/Win8 support was raised, Sonos hasn't contemplated any work, hence the survey.

A three year SLA on responding with a 'meh, lets wait and see' is pretty shabby treatment from a company selling multi-room systems at over £1,000 per room.

I feel like I'm being told to do something with my Sub that isn't anatomically possible.

Thanks, quite literally, for nothing.
o dear I just had my last post removed stating the following:

"This post contains an email sent with factually incorrect information."

The funny thing is that i posted an email sent from Sonos making excuses.

i have emailed Microsoft his comments as I believe that they try to apportion blame at their door. This may well be factually incorrect but I will post any reply I get from microsoft 


"Coming Soon... New Sonos Controller App" in big bold letter on the Sonos homepage. Beta program currently underway for Android users and explanation why ios users can't participate in the testing but completely silent in regard to Windows Phone. Unacceptable... Almost 1000 people following this thread and still nothing. Please explain!!! I love the hardware but, like most people here, can't understand why something hasn't been done about this already.
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Four weeks ago I got the message by the official rep of Sonos that they had a survey regarding the Sonos app for windows phone and RT, they wanted me to fill out. I filled out the survey, but haven't heard anything since then. 

 

I believe this is getting ridiculous. This thread has been going on now for about two years. It's not possible that the programmers at Sonos couldn't have created an app for Windows RT and/or Phone. In a time span of two years I could have gotten a MSc in computer science and written the app myself.   

 

It might be a good idea for Sonos to give us a status update and ETA when we can expect the app’s.
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Lets be honest, Sonos has made huge inroads in popularity using iOS and Android handsets as controllers. They most likely feel it isn't worth their while making one for such a small user base, in comparison to the two that are working just fine for them. In one respect I can understand that but on the other hand, leading us on isn't acceptable.

I have been a Sonos user in the UK for about 10 years, long before they advertised or were available in shops. I sung the praises of the system and many people spent £100s or £1000s on systems. They were always innovating, always moving forward.

 

Then they got trendy. Fancy ads, way too many "social" music services. They aren't the same company. They have no interest in Windows Phone and I genuinely believe they will never release a controller. And as such, I will never buy another Sonos zone or recommend it as I would then have to tell someone to use iOS or Android, when I know WP is far superior.

 

Real shame.
.
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I liked Sonos, I prefered Sonos, I recommened Sonos. Now i don't any longer

The lack of Windows Phone Support and Windows RT support is in no way acceptable. I pay big bucks for a sound system, and expect flexibitily.

I have been forced to purchase the Phonos App. Hey - One guy, can do a Sonos App. But the big Company it self can not. Or, and this is were my likes for Sonos disappeared.  They WON'T!

Come on Guys. This is not a - "Rocket to Mars"-project. A working app with basic funtionality would be a start, make it a beta or something. Adjust expectations. That would buy you some more time to "To Considerate"

What do I actually expect from Sonos. Nut much acutally, just do something more the "Considerate" and "Surveing".  Or at least give the crowd a reason to the lack of Windows Phone and Windows RT. Is it because a specific number of device are to low - then let us know. That I could respect. But all yours "Consideration-mumble-jumble" - to me that is arrogant.

Be aware that a lot of people actually use time to write here! The requires answers, and i Know it is not the Sonos-Policy, but sometimes voices of the real World should win over Company policy.

Daddy is not angry, Daddy is disappointed! VERY Disappointed
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I liked Sonos, I prefered Sonos, I recommened Sonos. Now i don't any longer

The lack of Windows Phone Support and Windows RT support is in no way acceptable. I pay big bucks for a sound system, and expect flexibitily.

I have been forced to purchase the Phonos App. Hey - One guy, can do a Sonos App. But the big Company it self can not. Or, and this is were my likes for Sonos disappeared.  They WON'T!

Come on Guys. This is not a - "Rocket to Mars"-project. A working app with basic funtionality would be a start, make it a beta or something. Adjust expectations. That would buy you some more time to "To Considerate"

What do I actually expect from Sonos. Nut much acutally, just do something more the "Considerate" and "Surveing".  Or at least give the crowd a reason to the lack of Windows Phone and Windows RT. Is it because a specific number of device are to low - then let us know. That I could respect. But all yours "Consideration-mumble-jumble" - to me that is arrogant.

Be aware that a lot of people actually use time to write here! The requires answers, and i Know it is not the Sonos-Policy, but sometimes voices of the real World should win over Company policy.

Daddy is not angry, Daddy is disappointed! VERY Disappointed


Stumpled over this. Talk about Sonos arrogance. Pete L writes - and i Quote:
"I called SONOS Customer Support at 800-680-2345 to request status of Windows app, and they told me to buy a used I Phone from ebay.  OUCH! "

https://ask.sonos.com/sonos/topics/windows_8_surface_pro_vms_sonos_controller
The vast majority of major music services have added official support for Windows Phone such as Spotify, Napster, Rdio, TuneIn Radio, Deezer, Aupeo!, 7digital, Calm Radio, Shazam, Soundhound and more. Sonos is really one of the few to hold out still.

Why Sonos has decided to ignore the third platform is beyond me. For such a innovative company, Sonos is really not making any effort of staying ahead of the game, the lack of support for Windows Phone and Windows RT amazes me.

I could understand this from a much smaller startup company, who don't have the resources to spare on developing for new platforms. But from a company that charges between £170 - £600 for each device they sell, it is a bit of a hard pill to swallow.

A Sonos app for Windows Phone should be a priority for Sonos and the fact that this is still "Under Consideration" is disappointing and a bit insulting to the loyal Sonos customer.
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That's the problem, isn't it? The app isn't even "in development", which really means other than maybe mentioning it at meetings, they are doing nothing about it.

they are probably spending more time discussing what other useless music services they can email us about.

As I've said before, they have their market share via Android and iOS so why would they waste their time with us? I keep checking back here in the vain hope that there's an exciting update and each time my feelings towards Sonos as a progressive company are soured more and more.
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Just made a Facebook group to show Sonos how much a Windows Phone app is needed. Guess 100k members should convience them. So come and join. Spread the word.

https://www.facebook.com/groups/809723162374519/
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Well look at that. I come back to see if there's any update on this thread, and your home page boasts about the new app coming soon to iPhone and Android. Talk about sticking it to WP users!!
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A new and interesting innovation in Windows 8.1 Phone, one that Android and iOS do not know, is the use of universal apps. Thanks to a new programming environment, developers can make their apps directly for both Windows Phone 8.1 and Windows 8.1 (desktop) development. This was separated up to now. All the software looks like a smartphone different from the desktop, the code can be the same.

So seeing that Sonos already has and needs a Windows 8 PC controller to make the system work, I believe that they now will have to make a version that works on the new windows Phone 8.1. Seeing that windows Phone 8.1 is new, Sonos will probably need some time to make this wordk correctly. So let's grant them a day or two.
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It's been four days sinds my last post. Didn't get a notification of an update in the windows controler. So i'm guessing the problem isn't solved yet. Can annyone give me an update?
I think the support of sonos concerning the windows Phone app is really worse.

You may at least say, we are working on it or not. I think you will make more fans than enemies if you do it that way..

So, what is the status?
"Posted 2 years ago" - any updates yet?
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Are we going to be told the outcome of the survey or whether there is any progress on this consideration?
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"Under Consideration" for almost 2 years?
Even an Ent could have dictated the code for a sonos app on all platforms by this time. Please tell your Dev teams they are a total joke on this forum.

But this is now beyond a joke now and we are still without ANY official support for:
  1. Windows Phone
  2. Windows RT
  3. Windows 8 metro
  4. Xbox
  5. Xbox Music
Sonos reps have failed to provide answers or a real explanation and just given excuses and marketing BS.

They have plenty of money for huge marketing campaigns over here in the UK, launching many new products, continually updating the iOS and Android apps but the 1000's of us here in this thread are hushed up with lame excuses.

The honest truth is that two years ago this thread should have been labeled as "Not Planned" because now I no longer have a shred of confidence in Sonos and their mouthpieces here.

Either tell us the plan or mark this thread and its lies as closed and "Not Planned", stop coaxing people into buying a crippled system that you have no plans to actively provide Windows ecosystem support for.
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"Under Consideration" for almost 2 years?
Even an Ent could have dictated the code for a sonos app on all platforms by this time. Please tell your Dev teams they are a total joke on this forum.

But this is now beyond a joke now and we are still without ANY official support for:
  1. Windows Phone
  2. Windows RT
  3. Windows 8 metro
  4. Xbox
  5. Xbox Music
Sonos reps have failed to provide answers or a real explanation and just given excuses and marketing BS.

They have plenty of money for huge marketing campaigns over here in the UK, launching many new products, continually updating the iOS and Android apps but the 1000's of us here in this thread are hushed up with lame excuses.

The honest truth is that two years ago this thread should have been labeled as "Not Planned" because now I no longer have a shred of confidence in Sonos and their mouthpieces here.

Either tell us the plan or mark this thread and its lies as closed and "Not Planned", stop coaxing people into buying a crippled system that you have no plans to actively provide Windows ecosystem support for.


Come on Sonos, your inability to respond to your customers is beginning to get very tedious. I'm now up to 6 zones with close on $2k invested in your platform in under six months, sad but true. My family loves Sonos, we wake to it, drink coffee, have breakfast and right now at close on 2am here in Seattle we drink a glass of wine to favorite tunes.

You have a huge response to this request for better windows support from your fan base in the US and Europe, that's scale in my mind. Why, oh why can't you listen to your customers and deliver a viable UI and Xbox integration for a modern touch capable OS.

I've just left a dinner party where the music could have benefited from a pair of Play 1's. Its hard to push Sonos when you don't listen. I love your product but  I'm left disappointed due to your lack of commitment.

Today you ignore your customers due to a lack of response and show a level of disrespect few companies can sustain. Please address you customer platform specific needs by responding and respecting your Windows and Xbox customer base.
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I am extremely close to the end of my tether now. This has been the most requested feature on this forum for as long as I have been following this site. At first I could understand the reluctance from Sonos. But seeing requests with less votes and probably higher technical difficulty being implemented ahead of a WP app was worn me down to the point that if a WP app isn't released in parallel with Android and iOS vision 5.0 I will be ditching this system.

Such a shame, from such initial excitement and joy I now find myself feeling resentful and pissed off whenever I have to launch Phonos. Well done Sonos, you've succeeded in getting at least one of those annoying WP users of your hair.
Userlevel 1
I am extremely close to the end of my tether now. This has been the most requested feature on this forum for as long as I have been following this site. At first I could understand the reluctance from Sonos. But seeing requests with less votes and probably higher technical difficulty being implemented ahead of a WP app was worn me down to the point that if a WP app isn't released in parallel with Android and iOS vision 5.0 I will be ditching this system.

Such a shame, from such initial excitement and joy I now find myself feeling resentful and pissed off whenever I have to launch Phonos. Well done Sonos, you've succeeded in getting at least one of those annoying WP users of your hair.


I was going to buy a Playbar for my new TV but have decided to look elsewhere. Sonos will not be getting any more money from this household. Works both ways
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There are a lot of frustrated people on this thread.  And Sonos are just releasing an updated app for IOS and Android.

What a bunch of jokers.
There are a lot of frustrated people on this thread.  
This is really frustrating that Sonos decides to remake there App completely and will leaves Windows platform outside of the update. For the windows phone/RT platform they have issued a survey two month ago and haven commented anything since. This is NOT good consumer relation building.
Me too. The Surface and Nokia Lumina tablets are so good they will be more and more popular. So support for Windows RT 8.1 seems logical and urgent!
under consideration for 2 years??? A survey??? Wow, i am impressed!
Userlevel 2
The survey was launched two months ago and still nothing back from anyone at Sonos. Can you at least make the results of the SurveyMonkey public so that we can see for ourselves what the feedback was?

It is starting to feel like the survey was a pacifier to keep the Windows users quiet for a couple of weeks and nothing more.