Support Spotify Connect to allow users to use the Spotify app as the controller.



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Summary of the official reply: "Nothing to say. I love my job." Sad.
Summary of the official reply: "Nothing to say. I love my job." Sad.

Get no official reply? Complain about no official reply. Get official reply? Complain about the reply itself. No wonder they don't say much about anything. *rolleyes*
Check out this article for some more details: gizmodo.com/spotify-connect-sonos-like-powers-that-bend-to-your-bu-1228510223 It's essential for SONOS to add, else they will be blasted away by competition. I expect it be in the beta of SONOS very soon, and to have them as primary adoptor. Else the brand is dead :)

People have been forecasting the death of Sonos for years, citing everything from Squeezebox, to Linksys, to Yamaha, to Airplay, to "lack of support for service XYZ" as the death knell. Yet Sonos is still going, and outpacing it's own sales every year. Methinks the obituary is a bit premature.
Summary of the official reply: "Nothing to say. I love my job." Sad.

Before having an official reply like this I prefer no reply. It's better to invest time to find a sufficient answer rather than keeping people posted with ready-made, meaningless text blocks. So it's about the quality of service, we're at a forum called "ask sonos" and most of us paid a lot of money for those devices. So service should be as premium as pricing. Consumers shouldn't accept less than that.
Check out this article for some more details: gizmodo.com/spotify-connect-sonos-like-powers-that-bend-to-your-bu-1228510223 It's essential for SONOS to add, else they will be blasted away by competition. I expect it be in the beta of SONOS very soon, and to have them as primary adoptor. Else the brand is dead :)

Sonos is a premium brand. When a USP of a brand gets lost over night you either rebuild or reposition your brand or you get killed by competition. Its important for consumers to express their feelings towards those things so Sonos can understand and set right priorities. It would be worse not to raise those points.
Check out this article for some more details: gizmodo.com/spotify-connect-sonos-like-powers-that-bend-to-your-bu-1228510223 It's essential for SONOS to add, else they will be blasted away by competition. I expect it be in the beta of SONOS very soon, and to have them as primary adoptor. Else the brand is dead :)

Sonos has dozens of service providers. Not supporting one single provider hasn't hurt them in the case of Google Music and/or iTunes iCloud, and their memberships dwarf that of Spotify. I'm sure Sonos has a contignency plan. Either way, there's nothing they can do about it, so shouldn't you be lobbying over at Spotify?
Summary of the official reply: "Nothing to say. I love my job." Sad.

And an equal number of people complain about a lack of any reply, and beg "Just give us an idea that you are looking into it!!!", which is what they have done. Besides, we all know that nothing short of total access to insider information which would violate SEC rules is going to satisfy any of the complainers here. Sonos is truly damned if they do and damned if they don't. And by the way, for a official reply with some meat, see the announcement of "Not Planned" status on Spotify Radio. Even a blind man can read between those lines.
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Summary of the official reply: "Nothing to say. I love my job." Sad.

Thank you for pointing that out, Jgatie I think this announcement says it all... sadly.
Summary of the official reply: "Nothing to say. I love my job." Sad.

It seems to me that Spotify is at a crossroads in regards to Sonos support. If one is keen on keeping Sonos hardware and wishes to send a message to Spotify, the only message any corporation listens to is a loss of revenue. Cancelling a subscrition with "Abandoned the Sonos platform" given as a reason is the most effective step one can take. Posting here with continuous complaints to Sonos does nothing.
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Been hoping for something like Spotify Connect for a long time. Spotify's apps are so much better than Sonos', which makes much sense since Spotify only have to deal with their own platform but Sonos needs to have everything generic. This of course is a limitation. So I was hoping that Sonos would open up for easy control of zones and grouping of them via API, so that others like Spotify could control Sonos. Spotify came up with an even better solution (if grouping is included) but not having Sonos on the hardware list made my heart sink. I have 7 Sonos zones and peripherals. Would hate to upgrade the trusty Sonos hardware. So please Sonos, bend over backwards to get on that hardware list.
Been hoping for something like Spotify Connect for a long time. Spotify's apps are so much better than Sonos', which makes much sense since Spotify only have to deal with their own platform but Sonos needs to have everything generic. This of course is a limitation. So I was hoping that Sonos would open up for easy control of zones and grouping of them via API, so that others like Spotify could control Sonos. Spotify came up with an even better solution (if grouping is included) but not having Sonos on the hardware list made my heart sink. I have 7 Sonos zones and peripherals. Would hate to upgrade the trusty Sonos hardware. So please Sonos, bend over backwards to get on that hardware list.

Everything I've read about Spotify Connect says it allows you to switch from component to component, but no grouping of components.
Userlevel 3
Summary of the official reply: "Nothing to say. I love my job." Sad.

Jgatie: Sonos provides support for the Spotify platform. The Spotify platform now includes Spotify Connect, so why shouldn't the hardware I've purchased continue to work with that platform? That Sonos also has a controller app and it's own goals for unifying a variety of music services is irrelevant to me, I bought _hardware_ that supports the Spotify platform. It's great that they continue to work on the Sonos app, but they also need to recognize that they ran ads for months on Spotify assuring users that the best way to enjoy the Spotify platform was through Sonos hardware.
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Hi folks, There's not much to say at the moment but we'd like everyone to understand where we're coming regarding the announcement from Spotify. Sonos is a platform for music lovers and we want Sonos customers to enjoy all the music on earth from whatever source they choose. We have an excellent partnership with Spotify which is, and will continue to be, an important part of many of our customers music listening experience on Sonos. Thanks for your continued support.

Thanks for the response. I think we all understand very well where you're coming from. We'd like you to understand that we purchased hardware you advertised _on Spotify_ as the best way to enjoy the Spotify platform. That platform now includes Spotify Connect, and if you can announce a technical reason as to why you can't support Connect, then the ball is understandably back in Spotify's court. You need to be able to separate your app and music unification aspirations from the support you promised for the Spotify platform. Even if the Sonos app wasn't causing significant customer pain (was nearly as easy to use as the Spotify app), I would still expect to see the Sonos speakers receive an update that enabled them to work with Spotify Connect. It's just a matter of supporting the changing Spotify platform, and recognizing what is best for your users.
Summary of the official reply: "Nothing to say. I love my job." Sad.

"Sonos provides support for the Spotify platform" Actually, they both cooperate on support. It is a two way street. "The Spotify platform now includes Spotify Connect, so why shouldn't the hardware I've purchased continue to work with that platform" Because the Spotify Connect business plan is in direct competition to Sonos, and the decision to allow that "platform" to "continue to work" with Sonos lies solely with Spotify. If Spotify decides to cut off Sonos tomorrow, there is nothing Sonos can do about it. Nothing. This isn't Sonos abandoning Spotify, it is Spotify abandoning Sonos. The director of partnerships basically admitted this fact, before he was hushed by the suits. Why that is so hard to understand, I don;'t know.
Userlevel 3
Summary of the official reply: "Nothing to say. I love my job." Sad.

Jgatie: As a customer the business plans of Spotify and Sonos are irrelevant to me. I bought hardware that supported the Spotify platform, so support the platform. Do the right thing for your customers. They're in the position to sell additional hardware by being a Spotify Connect vendor (not so much direct competition?), the unifying abilities of the Sonos controller app don't make much sense when you're subscribing to an all-you-can-eat music service. And when I do want integration with those other services, great, the Sonos app is there for me. It's a value add, not the primary feature for the purchase, that would be the audio hardware. "This isn't Sonos abandoning Spotify, it is Spotify abandoning Sonos." Even if Spotify is the reason for the gimped functionality of the Sonos app, now there is an opportunity to provide a better experience with your hardware, encouraging me to go out and buy additional Sonos hardware like the soundbar, or additional Play3 / Play5s. Honestly, it seems like Sonos is much more threatened by avoiding Spotify Connect, as it pairs great software with stronger brand names in the audio business. Sonos previously was very attractive as it offered a decent quality audio system at entry level prices that just worked. Now, everyone else has the opportunity to 'just work' by integrating with Spotify connect, and so long as they're willing to compete with similar prices (and the Spotify Connect announcement seemed to indicate they are), I think Sonos will be a tough sell over other brands, and poor support for Spotify won't help.
Summary of the official reply: "Nothing to say. I love my job." Sad.

And if, as has been reported, Spotify Connect requires certain hardware to be on the components in order to operate, what then? Spotify has stated there "are a couple of devices already out in the market that will support this through a firmware upgrade." This says to me that the Spotify Connect "licensing" is similar to Apple Airplay, in that it requires a chip in order to work. This is the method in which a provider locks in certain vendors, and locks out others. Without the license (and the chip), you can't use the service. Given this, what is Sonos supposed to do about: 1) Existing hardware which has no chip? 2) Any future hardware, if Spotify denies them the license due to exclusive contracts with other vendors? See, it is not a simple answer that "now there is an opportunity to provide a better experience with your hardware, encouraging me to go out and buy additional Sonos hardware like the soundbar, or additional Play3 / Play5s." That is naive. In reality (if we take Pascal de Mul's initial statements as truth), it seems Spotify would rather compete with Sonos than actually work with Sonos. And as to Sonos being threatened by Spotify Connect, that was said about Squeezebox, Linksys, Yamaha, Sony, Apple's Airplay, Nexus Q and a dozen more systems and/or services offered. I personally feel some people may abandon Sonos for Spotify Connect, but just as many, if not more, will abandon Spotify in order to keep Sonos. Especially if the Spotify Connect system has the same "glorified Bluetooth speaker" functionality that Airplay has.
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It certainly appears that Spotify Connect will allow streaming of the Spotify stream to a number of Bluetooth speakers... which seems to mean that you would then have your phone/tablet tied up with playing that stream. Sonos is working in a different way today, which does not tie my device to the hardware to continue playing music etc ... I am not sure that I would like that model to change 'just' to allow Spotify Connect. I don't see why both models could not still exist - assuming that the Spotify API still allows for it, and they don't remove current capability. I am sure that most Sonos owners are unlikely to ditch their current (relatively expensive) hardware in order to continue to use a (relatively inexpensive) music streaming service. If Spotify were to no longer offer any Sonos support/integration (which I personally doubt ... ) I am sure that other streaming services will continue to improve, to offer similar services that customers (us) have shown an interest for. Personally I use the third party Sponos app, which does what I want... but ties in my device to stream. I hope we will see some positive movement from both companies in the near future.
It certainly appears that Spotify Connect will allow streaming of the Spotify stream to a number of Bluetooth speakers... which seems to mean that you would then have your phone/tablet tied up with playing that stream. Sonos is working in a different way today, which does not tie my device to the hardware to continue playing music etc ... I am not sure that I would like that model to change 'just' to allow Spotify Connect. I don't see why both models could not still exist - assuming that the Spotify API still allows for it, and they don't remove current capability. I am sure that most Sonos owners are unlikely to ditch their current (relatively expensive) hardware in order to continue to use a (relatively inexpensive) music streaming service. If Spotify were to no longer offer any Sonos support/integration (which I personally doubt ... ) I am sure that other streaming services will continue to improve, to offer similar services that customers (us) have shown an interest for. Personally I use the third party Sponos app, which does what I want... but ties in my device to stream. I hope we will see some positive movement from both companies in the near future.

Actually, Spotify Connect is a little bit different from that. From the specs I've seen, it is a little more like Sonos in that the actual component does the streaming, the phone/tablet is just a controller. You can also start streaming on the phone/tablet and then "pass off" the stream to a licensed component. However, it does not allow you to group components (no "Party Mode" synching) and it lacks the relibility and redundancy of the Sonos mesh. So it seems you get the same "glorified Bluetooth" functionality, without the battery drain on your phone/tablet. It also lacks a local library, access to other services, etc. that Sonos has. Unless the partner manufacturers are also Airplay licensed, it is truly a one-trick pony. Great for Spotify-only users, but those who are used to the full Sonos experience may be greatly disappointed.
MOG equals Spotify in streaming quality and has a much better Sonos interface, but it is US only. Rdio is in the EU, and exceeds Spotify interface-wise, but there is a question about the streaming quality. Rhapsody/Napster has less quality streaming (192 kbps) but the interface is far superior to Spotify. As for music catalogs, wiki gives the following: MOG 15,000,000+ Rdio 20,000,000+ Spotify 20,000,000+ Rhapsody - 11,000,000 as of 2011
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Thank you! According to this rather recent article, Rhapsody has around 20m tracks: http://www.engadget.com/2013/06/03/rhapsody-napster-europe/ I think, I'll give Rhapsody a try. 192 kbps should be sufficient for my purposes.
Userlevel 1
It certainly appears that Spotify Connect will allow streaming of the Spotify stream to a number of Bluetooth speakers... which seems to mean that you would then have your phone/tablet tied up with playing that stream. Sonos is working in a different way today, which does not tie my device to the hardware to continue playing music etc ... I am not sure that I would like that model to change 'just' to allow Spotify Connect. I don't see why both models could not still exist - assuming that the Spotify API still allows for it, and they don't remove current capability. I am sure that most Sonos owners are unlikely to ditch their current (relatively expensive) hardware in order to continue to use a (relatively inexpensive) music streaming service. If Spotify were to no longer offer any Sonos support/integration (which I personally doubt ... ) I am sure that other streaming services will continue to improve, to offer similar services that customers (us) have shown an interest for. Personally I use the third party Sponos app, which does what I want... but ties in my device to stream. I hope we will see some positive movement from both companies in the near future.

Spotify Connect is more Sonos then Airplay. The big difference between those services is that Airplay streams the music directly from the phone where else Sonos streams from the little box that is linked to the router. In my eyes this is the better solution which is why I chose Sonos. But hardware is only one side of the product, the other one is the Software (User Interface). Regarding that point Sonos is way behind Spotify or other Music player Software. So in conclusion: Either they redesign their UI or integrate Spotify Connect (I think that would be technical possible) or I am selling my Sonos and switch to Spotify. Multiroom is not important for me so far and is only a matter of time before Spotify supports that.
It certainly appears that Spotify Connect will allow streaming of the Spotify stream to a number of Bluetooth speakers... which seems to mean that you would then have your phone/tablet tied up with playing that stream. Sonos is working in a different way today, which does not tie my device to the hardware to continue playing music etc ... I am not sure that I would like that model to change 'just' to allow Spotify Connect. I don't see why both models could not still exist - assuming that the Spotify API still allows for it, and they don't remove current capability. I am sure that most Sonos owners are unlikely to ditch their current (relatively expensive) hardware in order to continue to use a (relatively inexpensive) music streaming service. If Spotify were to no longer offer any Sonos support/integration (which I personally doubt ... ) I am sure that other streaming services will continue to improve, to offer similar services that customers (us) have shown an interest for. Personally I use the third party Sponos app, which does what I want... but ties in my device to stream. I hope we will see some positive movement from both companies in the near future.

Streaming from the "little box" is the only thing Spotify Connect has in common with Sonos. What it lacks is quite important to the Sonos experience: A robust, redundant, and isolated wireless mesh architecture, and perfect syncing between devices. The mesh architecture is the reason Sonos is so reliable while all other streaming devices are susceptible to dropouts depending on how much usage is occuring on your WiFi LAN. Dropouts is the number one complaint of Airplay, and switching it from the phone to the device does not eliminate this. As long as one is reliant on the spoke architecture of your standard WiFI, reliability is in question. The second, perfect synching, only applies to those who use multi-room, but once you have experienced it, it is tough going back. As to Spotify Connect supporting it in the future, Airplay has the world's largest company behind it and they have not been able to mimic Sonos' sync in 3+ years (actually, in 9+ years, because Airtunes was launched in 2004). I laugh at Spotify being able to do it, especially across wildly differing partner platforms. Simply adding a Spotify chip does nothing to ensure your Denon receiver is going to be in perfect sync with your B&O speakers or your Yamaha soundbar. It would take a heck of a lot more cooperation between competing companies to achieve that (which is why the very limited sync on Airplay is so spotty). So admittedly, the Spotify UI is lacking, and that is important to you, so you should sell your gear. But for those of us who prefer reliability and multi-room over extended UI functions, the choice is just as easy (and a heck of a lot less expensive 😉 ) to keep our Sonos gear and find another service provider.
Finally some news from Spotifys' Pascal de Mul (Global head of hardware partnerships at Spotify) “Yes, we have made partnerships with a lot of hardware makers, but in taking stock of that, we’ve realized that it’s a time-consuming process that was only getting us into high-end devices, those where device makers felt justified in making the extra investment.” Spotify wants to target users buying devices at all price points, not just the most expensive ones. The other issue is that updates to these bespoke integrations were not easy. “All that stuff lagged in the innovation cycle. Every time we did something new it would take a while for it to come up in new devices.” What this means is that while these existing integrations can continue to be used with Spotify, they won’t work with the Connect service, and they won’t be updated with any other new features, either. The other important aspect of Spotify’s hardware strategy up to now has been tied up in its relationship with hardware makers that specifically make app-based systems. The biggest of these, and Spotify’s first-ever hardware partner, was Sonos. While Sonos has been a very important partner for Spotify, and de Mul described it as “very awesome,” he also noted that there is “no plan to extend Connect to Sonos and no plan to continue to develop with Sonos” longer term. Part of this goes back to Spotify’s intention to centralise and better control the experience on its service: with Sonos you control the music experience using the Sonos app, and of course Sonos only works with… Sonos, “and we want ubiquity.” ---------------------------------------------------- There is some update from Spotify PR asking TC to delete the comment about discountinuing developing with Sonos. However Pascal de Mul released the text earlier in this way until half a day later their PR spokeswoman called the stuff back with a note it would be out of context not commenting on it further or trying to replace it. Source: http://techcrunch.com/2013/09/02/spotify-makes-its-biggest-hardware-play-yet-with-spotify-connect-synching-music-at-home-and-beyond/
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I think we should relax a little bit. I certainly will not sell my Sonos gear over this. The music streaming business is currently very hot and the competition is increasing every day. The mushrooming streaming services will have to differentiate themselves through streaming quality, social and hardware integration, usability, etc. in order to survive an inevitable consolidation in this industry. I am sure, there will be a satisfactory solution for us Sonos users outside the Spotify universe in the not so far future. If Spotify is arrogant enough to think they can drop their partnership with Sonos, let them do so. I for now have cancelled my Spotify subscription and currently on a trial with Rhapsody/Napster. I am very happy with this decision as it (unlike Spotify) allows me to discover new music through Sonos. I am hearing the streaming quality is sub-par compared with Spotify, but I am rather bullish this is not an unalterable state.
Yes, also cancelled here. It's time to hurt them where it makes the most impression; for years we have been begging to make the integration with Spotify better and now Spotify just puts a knife in the back of Sonos. I truly enjoy the quality of my Sonos system and I'm not planning to sell my 3k+ system for inferior sound systems from ie. Phillips just because of spotify deciding to go active on the hardware market. It's like Apple would have sold songs first and then after 3 years would decide to only support specific players to play those songs. The other way around makes more sense: the manufacturer of the "player" chooses which content they allow, and so far Sonos has allowed as many content providers as there are in the market imho and now they get knifestabbed as Spotify sees what a success this has been... Right... 1 answer only: cancellation!